DX Reviews 

We received notification of expected delivery time and the crew called 30 minutes before arrival. The crew were friendly and helpful.

2 Sept 2026 18:20
This left the carrier in Plymouth yesterday at 940 - that's 38 miles away. We were told it would be here yesterday, then again today but now it'll be 2 more days (if it can be believed). What's the problem when it's max an hour's drive away
3 Sept 2026 13:42
I now see from tracking that a delivery was supposedly attempted at 1831 on 2nd sept; we were in and the doorbell works - loudly! I see there was also a note left to tell us delivery had been attempted - no such note left here! I've checked the address and the address and postcode are both correct. I asked for redelivery today, was told it's on its way, then received a message to say it can't be delivered today, they'll try again and now see that it couldn't be delivered and will be returned for a refund. They can't all 3 be true! Terrible service - l shall be contacting the seller to let them know and if there's somewhere to leave a review for Dx freight I will and you can be sure it won't be a 5 start one!

4 Sept 2026 20:58
I received notifications for both consignments and tracking for the 1st one was on a map. The van was a few minutes drive away towards the end of the timeslot, but l watched it move further and further away, then the map disappeared. The 2nd one just said the time the item was put on the van. Both said they were due for delivery today. 2 hours after the end of the time given I received a notification saying they'd tried delivery and were unsuccessful. We were both in the lounge at the front with the blinds open at 6.43pm when they said the tried to deliver. No one came up the drive and there's no note to say they tried. There's clearly a problem with this company. I paid £5.99 for delivery and have been promised everyday for 5 days plus lied to about attempted delivery and a note being left. As you can tell, I'm not impressed.

I received a text saying the item would be delivered between 3PM and 5PM so I took the afternoon off work. It didn't come and at 5PM I received a message saying DX were unable to deliver the item because no one was home, and that a calling card was left. They neither attempted to deliver the item nor left a calling card!

I tried to find a customer services number but one does not exist so I sent a message on their messaging web page. 3 days later and I have received no reply and no acknowledgement of my message.

Then I checked the tracking system which said the item was out for delivery and would be delivered today (saturday). I waited in all day and, you've guessed it, no delivery. I even saw a DX delivery van around the corner so went and asked the driver but he said he had no item for me and the other delivery van in the area had finished for the day.

Now (Sunday) and the tracking info says delivery will be attempted yesterday, for crying out loud! I have no idea where my package is or when it will be delivered and I have no way to contact the company to ask!

I have found the only delivery service in the UK that is worse than Evri and that is really saying something!

I could not be more disappointed!

Excellent communication and delivery was on time. Delivery guys were friendly and polite and took care with our item.
Can’t fault this service.

Very friendly and helpful delivery service. They were on time and called to let me know that they were close

Great service, kept well informed all way, a phone call as they got nearer and nice guys dropping of the package.

Friendly, helpful and on time!

Well done, all perfect

Instead of coming in a 2h window in the morning, they came at four, because instead of loading the car with first delivery last they did the opposite.

Delivered to someone else, don't know who? Tried contacting but no response? Useless. We the centre of that postcode, so impossible to get wrong.

We had furniture delivered by a two- man team on Friday morning. It came in several boxes.

The lads were brilliant! They phoned ahead to say they were about 10 minutes away- which was great.

They delivered what they could through the front door and the one box that was too large they took round to the back garden so we could get it all in that way.

Friendly, polite and efficient. They are a credit to the DX Team.

Thank you

I selected Thursday as my nominated delivery day. My item was not out for delivery until Friday.

On Thursday evening I received a message to say my delivery window was between 0808-1008 on Friday.
I waited in (delaying taking my children to nursery so I didn’t miss the delivery) and at 0955 I received a second text to say my delivery window was 0938-1138.

The delivery arrived around 1030. It was a washing machine and specifically said on the tracking that it was a 2 man delivery.

One man arrived at my front door with the washing machine on a trolley (upside down) and attempted to bump it up the front steps of my house before I stopped him and asked where the second delivery person was. He then shouted on his colleague. The two of them tried to lift it and subsequently nearly fell over and dropped my washing machine on the step.

They eventually got the machine inside.

Attempting to deliver a heavy machine on your own and then unsuccessfully lifting it with a second person would suggest that the drivers require an update to their safe moving and handling procedures. Especially since they are handling other people’s high value goods.

Added to all of that it just seemed it was all because they were running late and the whole experience was rushed leading to these shortcuts and mistakes.

not delivered two living plants . They will have had them for 5 days now . The chat bot is a joke it is just a way of getting you to go round in circles with no progress to your enquiry. You cant ask It a question. I rang them simalar thing no reply just cut off. I dont think they work weekends

I didn’t receive my delivery & no one called me.

The guys who delivered the items were great. However communication from DX was really poor. My estimated delivery was 02/09 and there was no communication from DX to say there was a delay. DUSK contacted at 5 p.m. to apologise. Delivery was scheduled for 03/09 and I received a text with ETA of 7.25 - 9.15 a.m. At 9 a.m. I received a text to say it would be 9.00 - 11.00 so having waited in on 02/09 and got up very early on 03/09 I now had to wait in longer with no notification until the delay had occured. I appreciate that problems occur and my complaint is a out the lack of communication not the delays

Took a day off from work to receive a delivery only for the driver to leave the parcel in a open area where 100s of people walk and the driver lied and said the concierge signed for it at 8.36am lol how can someone sign for something if they leave at 7am. I would warn all companies to avoid using this company.

The time slot, 2 hours, did not happen, and until i phoned and waited for ever, they told me there was a problem with the original van....but, why not keep the customer informed, so that they can go out if needed and do other things.

Friendly couriers who communicated very well and were on time.
DX should have more updates and give more control to customers to schedule delieveries however.

Gid forbid you ever have to deal with this company, certainly the depot and drivers operating in the very north east of Staffordshire, abysmal service delivering packages weeks late if at all and having sustained substantial damage or even burst with half the items missing, drivers seem to be unable to navigate the simplest of routes or find properties that stand alone with miles of countryside around them, I personally wouldn't pay them in washers