Lou

We chose a few different cheeses for a party and they were all absolutely superb. Loved the cream tea cheese, with savoury scones it was gorgeous. All cheeses well wrapped and the fudge was outstanding. Def will buy again.

Great plants, very well packed despite being delivered upside down but packaging was so good. Really pleased with all plants.

Six months ago I advised BG of my father’s death and supplied a death certificate. Six months on, BG have acknowledged a change and looking forward to welcoming my dead dad back. I’ve sent a complaint, received a very curt request to ‘chat to us’ which I’ve tried but as the account is closed BG do not recognise the reference number. This is the absolute worst bereavement issue I’ve ever had to deal with. Ref 5331681 - suggest BG use the mobile number given, show some respect and ring me - apologise and send refunded money to me as executor as the probate has completed. At a very difficult time, BG have failed.
UPDATE - the above complaint provoked a response, strangely enough. Promised a response within days but never got one but it was interesting to read that BG can’t even spell Probate correctly. Says it all ….

Very disappointing. Order two blinds over three weeks ago when internet site stated a 5-7 day turnaround . The status online keeps updating with same info but no blinds have arrived. Left an email which has not been dealt with. If there was a delay, customer service should have advised us so resorting to reviews to get an answer. Extremely unhappy.

Order number B58434983WB

From purchasing on line, an amended purchase error made by me and corrected by DUSK to delivery which was confirmed by email and text - excellent. Product is excellent value for money. I am really impressed. As a family we’ve been John Lewis buyers for years but feel so let down by their products so this was a blessing. Brilliant. 🤩

Well that’s interesting as when we spoke to your company, no one knew anything about the order or even why it was cancelled. It was three small pieces of glass - could you not have just sent three pieces out? Hardly a large or difficult order. I just don’t understand why this was cancelled and why it has to go to a review for any response from you.

They cancelled our order. Didn’t tell us. We had to find out where our glass was and they didn’t even know why they had cancelled three pieces of glass. What is wrong with business nowadays ?

Excellent quality and brilliant delivery times. Def use again

This was our second booking through this company, for the same property - Sea Thatch. What I like about booking through BR is it’s straight forward, easy booking and not bombarded with info afterwards. The cottage was just as described with the loveliest, most thoughtful welcome pack. Love Sea Thatch so much that I’m not sure we will book a different property but if we do, we will def return through BR.

Ordered the bed throw, with the promise to be delivered within two days, and it was! The courier delivered it to a safe place and really hid the parcel so well , which we were grateful for. Fabulous throw, great weight and fits a super king perfectly. Delighted to find this company. Amazing to get such good service, def recommend.

We’ve had mixed views over B&S deliveries this year with very damaged wardrobes and a battle with the company but this time, JoshP and Gareth delivered almost perfect items (nothing to do with delivery but quality control at the warehouse). These guys could not have been better ambassadors for the company. They delivered to where we wanted the bedside units to go, were keen to reassure us that any problems would be dealt with and were both incredibly pleasant. Really great service from Josh and Gareth - couldn’t have asked for better, and they fell in love with our new kitten!

Disgraceful. Not worthy of one star. Paid until the end of the year but surprise, babble cancelled out internet connection but not refunded the difference. Interesting to see they supported the Adur and Worthing Awards ceremony - says it all. One huge con supporting another.

Ordered five singing cards and they are all fab but one had the Paperchase sticker on the card and so taking it off, very slowly, took the colour off the card. Bit disappointing as they are expensive cards so therefore only 4/5. Great cards though !

Brilliant books. Just completed third book and onto fourth. Don’t underestimate how long it takes though and check out all options on their site before starting. Absolutely delighted with results, service and delivery.

Very disappointing service all round. Have never been able to use the app service as HD keep inputting the incorrect email address. Tried to add my daughter in law for two days and apparently there were 405 reasons why she couldn’t be added and they couldn’t tell me why. Went to another insurance company and the ‘query’ was due to a replaced driving licence as she had just got married - simple enough for other insurance companies but not HD. My poor widowed dad also insured with HD was driven into and 10 days on he has no transport, his crumpled car has been left in his drive and no one is helping him. HD just don’t want to know. He has spent hours on the phone - disgraceful behaviour. Will never use or recommend HD to anyone, ever again.

Have dealt with Kirsty Smith for many years and she is absolutely excellent. Always, always, always completes the task in hand and confirms it with you - such a rarity nowadays. Very professional but also very approachable.

We really didn’t know how to go about booking a wedding band and clicked onto Tailored Entertainment to have a look. Dealing with TE was so easy and Juicebox contacted our son to find out what music they liked etc. Juicebox were absolutely fantastic. They played all the songs requested, kept the dance floor going throughout the evening (no lulls whatsoever) and the band boys were just so lovely, we could have adopted them all! Would def recommend and will book again. We could not have been happier - great find!

I struggled to get my book together because I wasn’t patient enough but found the website brilliant and when the book came through, wow ! It was so worth it. I paid the extra for speedily delivery and it was with us within a few days. 100% recommend this company and would def use them again. Tried others and this is by far the best.

Brilliant product and very quick.

On line service use to be so good. What has happened? Still waiting for money to be refunded although store has taken product back. Such a shame. So disappointing.