The Chuckling Cheese Company Reviews 

12,160
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 422 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the wide variety of products, particularly the cheeses, and their delicious taste. Reviewers frequently highlight the consistent quality and value of items, often noting good packaging and generous offers. However, many people were dissatisfied with the delivery service, frequently experiencing significant delays and missed preferred delivery dates. Some customers also reported inadequate packaging, which occasionally resulted in damaged or spoiled products upon arrival. Furthermore, customer service is a common point of concern, with several reviewers finding it unhelpful or unresponsive when issues arose.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting a fabulous choice of delicious... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing significant dissatisfaction... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express significant... See more

Quality

Users describe positive interactions with quality, consistently praising the delicious and tasty products,... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting a total lack of customer care... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant team working together to ensure delivering in time and making the tastiest truckles or rolls of cheese Range of chutneys and pickled onions on point If you enjoy crackers or biscuits,... See more

Company replied

Rated 4 out of 5 stars

Love these cheeses, a huge variety to choose from, all very tasty. Brilliant to give with pickles and crackers for presents and to enjoy at home I have always chosen a delivery date but have never... See more

Company replied

Rated 3 out of 5 stars

My third order from you and third time of problems. The first two orders arrived after my chosen delivery date, the third wasn’t handed over by Royal Mail as the jar of pickles had broken due to insuf... See more

Company replied

Rated 3 out of 5 stars

Sister ordered for my birthday treat, due to arrive 17th June. No show, no contact from company either to buyer or receiver. Sister contacted company by phone on 18th June to find out what happened... See more

Company replied


Company details

  1. #5 of 5 best companies in Deli
  2. #28 of 30 best companies in Beer shop
  3. #3 of 3 best companies in Cheese manufacturer
  4. #10 of 10 best companies in Cheese shop
  5. #35 of 36 best companies in Chocolate shop
  6. #363 of 375 best companies in Gift shop

About The Chuckling Cheese Company

Written by the company

The Chuckling Cheese Company | Great British Artisan Cheese

A family-run artisan cheese company based in Skegness, Lincolnshire UK - The business was started in 2012 by husband & wife, Stuart & Emma Colclough. It was later incorporated as The Chuckling Cheese Company Ltd in 2015

The husband and wife duo, Emma and Stuart Colclough set out on their cheesy adventure hosting market stalls at local events around the United Kingdom. During this time is when the cheese team began to grow and soon become notorious for Flavoured Cheddar and our widely developed range of unique flavoured cheese. Offering over 40 different flavours.

We’re not just a cheese company, we also have a wide range selection of chilli jams, craft beers, vodkas, coffee syrups, fudge bars, sweet meringues, and lots more. In 2016 we opened our first Chuckling Cheese Shop in the Skegness Hildred's Centre, then in the next two years, we opened two other stores. One in Doncaster Frenchgate Shopping Centre and another in Middlesbrough Hill Street Shopping Centre. In 2020, we grew the company further by opening two more shops, in Merry Hill Shopping Centre in Brierley Hill near Birmingham and one in Metrocentre in Gateshead near Newcastle. At our shops, you will find an extensive product offering, such as baked goods, cheese sampling, and a freshly baked cheese toastie.

Visit a shop near you and meet our company mascot, Munchie Mouse.

To this date, we still remain a family-run business that has a wide range of quality products to offer our day-to-day customers as well as Trade and Wholesale Customers, alongside offering a range of Corporate Gifting options.

Visit our website!


Contact info

3.6

Average

TrustScore 3.5 out of 5

12k reviews

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Replied to 100% of negative reviews

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3.6

All reviews

(12,160)

423 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely excellent quality of the…

Absolutely excellent quality of the different flavours of cheese. Great value, and top class service. Loved the charcoal cheese on toast, looked like melted tar, but tasted brilliant, i will always buy more cheeses from here

14 July 2026
Unprompted review
Rated 4 out of 5 stars

Bought a mystery box

Bought a mystery box. Great value. 8 pieces of cheese although 6 had fairly short dates on-within a month. Plus some other bits. Less variety than last time but that’s the fun of it. Delivery was 8 days late so don’t rely on expected date. Will buy again

15 July 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you so much for your review! We 'swiss' you the best!

Rated 4 out of 5 stars

Love the cheese and pickle.

Love the cheese and pickle, slight issue a couple of cheeses were very closecto being g out of date and need to put more than one ice block in for delivery. Apart from that cheese very moreish. Ive had 2 orders and will be getting another soon.

18 July 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you so much for your review! We 'swiss' you the best!

Rated 5 out of 5 stars

Fabulous choice of delicious cheeses…

Fabulous choice of delicious cheeses (especially the Pickled Onion cheddar truckle) and crackers. Always arrives on time, however don't be surprised if Royal Mail dump your parcel on the doorstep without notification during a heatwave, in spite of the "perishable goods" label. I'm thinking about booking a wedding cake with Chuckling Cheese, but am hesitant to due to the delivery issues. Otherwise, top notch!

8 July 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Rated 5 out of 5 stars

A wide range of quality products…

A wide range of quality products available on their website, everything weve purchased has been very tasty. We love their products so much we keep going back for more. Very reasonable prices, excellent communication at every stage from order through to delivery. Items are well packaged and delivery is fast. They also have generous offers available for returning customers.

29 June 2026
Unprompted review
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Reply from The Chuckling Cheese Company

That's 'Gouda brie' the best review, thank you so much!

Rated 1 out of 5 stars

Cheesed off

Cheese boxes I received on the 7th of July contained out of date cheeses dated end of June or on the same day 7th july, however after several phone calls I eventually got through to them and they are sending replacements

7 July 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you for your review. We are sorry to hear that you may have experienced issues with your order. If you have experienced issues with your order, we recommend that you contact our dedicated Customer Service team as soon as possible with photos so that they may assist you promptly.

We are pleased to see that a resolution has been provided for you

Rated 2 out of 5 stars

Punctured ice pack

The ice pack was punctured so the whole parcel was wet and crystals all over everything, must have been packed this way as all the outer packaging was intact though wet, unfortunately we did not take photos as we binned all the packaging as we didn’t know what the ice pack was made from, and because I did not take photos my complaint was dismissed.

6 July 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you for your review. We always appreciate your feedback and take any comments on board. If you need any assistance, please contact our customer service team

Rated 5 out of 5 stars

A very good choice of different…

A very good choice of different flavours ,not bad prices espeacially with discount.thoroughly loved the vintage garlic and pickle onion cheeses.i wll be back.😉🙂

12 July 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Rated 5 out of 5 stars

Difficult to choose which cheese to…

Difficult to choose which cheese to try. Had 3 different flavours with some crackers. Went down well with the family. Will certainly order agsin.

1 July 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you for your 'grate' review! We hope you will return again soon!

Rated 5 out of 5 stars

The cheese arrived when they said they…

The cheese arrived when they said they were arriving and I've had quite a bit of it and really enjoy it so when I finished the cheese I will order some more

11 July 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

Rated 5 out of 5 stars

Very pleased with my order and we are…

Very pleased with my order and we are enjoying all the cheeses I bought. We are having a ploughman's this evening and the cheeses will be star of the meal. Big thank you.

11 July 2026
Unprompted review
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Reply from The Chuckling Cheese Company

That's 'Gouda brie' the best review, thank you so much!

Rated 1 out of 5 stars

Have not received order. And not going too

Have not received my order on date requested so very disappointed. Hopefully comes next day .After putting this review after 5 emails to them , eventually got reply, giving me refund & no reason why order was not delivered….. total lack of customer care

10 July 2026
Unprompted review
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Reply from The Chuckling Cheese Company

Thank you for your review. We always appreciate your feedback and take any comments on board. If you need any assistance, please contact our customer service team

Rated 5 out of 5 stars

I brought the cheese's for my husband…

I brought the cheese's for my husband for father's day ( He loves cheese)
Well he was over the moon with them all and the variety. He has enjoyed every single one of them. He also liked the stout that I brought too. So would definitely recommend. We will be ordering from there again in the near future.

20 June 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Thank you for your 'grate' review! We hope you will return again soon!

Rated 1 out of 5 stars

out of date items

out of date items, spam emails constantly
i will never shop again and advise others to do the same

1 July 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Thank you for your review. We are sorry to hear that you may have experienced issues with your order. If you have experienced issues with your order, we recommend that you contact our dedicated Customer Service team as soon as possible with photos so that they may assist you promptly.

Rated 1 out of 5 stars

I’m still waiting for my delivery

I’m still waiting for my delivery. The first delivery was “lost” and the second has been out for delivery for a week now. The products I’ve received before have been great, but Royal Mail leave a lot to be desired.

9 July 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Thank you for your review. Apologies that your order was not delivered by your preferred delivery date as a result of the courier. Please contact our Customer Service team via mailorders@chucklingcheese.co.uk who will assist you as swiftly as possible with a resolution.

Rated 2 out of 5 stars

Products nice, delivery terrible

Cheese is nice, delivery and service is terrible. Just remove the preferred delivery date if you consistently can't deliver to it? Every single time. Parcel turned up 5 days late, freezer bag completely warm, emails ignored and social media post replies just advising to email? Shame.

1 July 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Thank you for your review. Apologies that your order was not delivered by your preferred delivery date. Unfortunately, as you mentioned, we do not guarantee delivery dates which is why these are listed as 'preferred' dates only. Please contact our Customer Service team via mailorders@chucklingcheese.co.uk who will assist you as swiftly as possible with a resolution.

Rated 1 out of 5 stars

Thought id order a mystery box

Thought id order a mystery box, says its worth £40, a deal for £20. Filled wiith cheese that doesnt sell. Last years christmas cheese, fiery cheese,was one i could eat,, a smoked cheese, three minute jars of chutney, no biscuits, customer service is abominable, oh and the order was over a week late. The response i got from customer service was basically because i ordered a mystery box id have to lump it, offered me 20% off next order, also had to wait a week for this response.

21 June 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Thank you for your review. Apologies that your order was not delivered by your preferred delivery date. Unfortunately, we do not guarantee delivery dates which is why these are listed as 'preferred' dates only. As the product was a mystery box, we do not guarantee what will be included at any time, only that the value of items received will total that of £40+.

If you would like any further assistance, please contact our team via mailorders@chucklingcheese.co.uk

Rated 3 out of 5 stars

I was very disappointed with the…

I was very disappointed with the delivery service, I ordered as a gift for a friends birthday to be delivered on 26th June to arrive in plenty of time for his birthday on the 30th, had an email saying order had been delayed & it eventually turned up on 2nd July whilst my friend was away on holiday. If I’d have been made aware of these issues at the time of ordering I wouldn’t have bothered. This is the second time I’ve ordered as a gift for someone, that one didn’t turn up on time either but as that one was around Christmas I just thought they’d be rushed off their feet but no excuse this time.
To be honest this has probably put me off ordering in future especially when they’re for gifts which is a shame as there seems to be some lovely products.

8 July 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Thank you for your review. We always appreciate your feedback and take any comments on board. If you need any assistance, please contact our customer service team

Rated 5 out of 5 stars

Excellent goods and delivered on time

Excellent goods and delivered on time. The recipient was delighted with his birthday offering. I was able to choose the date for delivery and as this was a birthday present, it made life easier. Have now used them three times and can’t fault them,

30 June 2026
Unprompted review
The Chuckling Cheese Company logo

Reply from The Chuckling Cheese Company

Thank you so much for your review! We are 'cheesed' that you enjoyed your order! We look forward to your return custom again soon!

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