Lou

Easy ordering, items delivered on time. The delivery company hid the box which was appreciated. Items very securely packaged and perfect.

Very disappointing . I tried to order two products on line and was only allowed to order one which I did and paid the p&p. I wasn’t allowed to order two so I had to make two purchases of the same product which meant double p&p - there was not an option to collect. Felt this was a shoddy con anyway. The delivery was 3-5 working days, one turned up on day 5 and the other day 6 - too late for the purpose of which I’d bought it, I spoke to a JLP staff member and was told that I would only be refunded the items not the delivery despite the delivery service not fulfilling its contract. Can someone please explain why I couldn’t make the purchase for two on line ? Why I cannot be refunded the p&p because it failed to deliver in time? Why JLP service is so ‘tricky’ - look at Next , they have got internet shopping and returns absolutely sussed while established businesses are failing.

I feel totally scammed. I placed my order and paid the delivery charge and money was taken. I then get hit with a £127 shipping fee which I cannot find anywhere on the invoice . I refused the fee and apparently the goods will not be sent but no answer whatsoever from my urgent email to Pip studio. Having to resort to a 1* review to get an answer and honestly, 1* is 1 too many. Order no 2000209338. I await an answer

Really sorry to be writing this. Had given up on buying on line with M&S as website is so poor to navigate with glitches issues etc constantly but finally got payment and it wouldn’t accept PayPal ( my problem apparently according to M&S - not theirs 🙄, of course) and then I assume payment was taken , nothing confirmed on webpage and no email since. Suppose to be for delivery tomorrow.

It’s a joke. Registered on their website for discount codes which was invalid. Email then sent to me with a further discount code , invalid again. Did the decent thing and let them know by email but no response. What’s the point ? Gone elsewhere now.

We are extremely lucky to have a great delivery guy who works for Evri and delivers Next gear - he is fantastic. The returns to the next store are just brilliant and the staff are always helpful at Rustington. Next have really got their act together brilliantly. It’s a great company to buy from.

Have had a mortgage with TMW for years - rate coming to an end within next two months. Tried using the TMW switch on line and it didn’t work. Contacted TMW by phone and eventually spoke to someone who told me to use the online facility. Told them it wasn’t working for me. She told me to try again - actually felt that she couldn’t be bothered to help. Now at the end of our term, had email contact from TMW advising me to use on line switch, tried again and didn’t work. Paying mortgage off instead. Poor service.

Signed for item not delivered on time and then left in garden with apparent signed for delivery note. Item went missing and DHL couldn’t care less. Just read the other reviews….. dishonest company

I placed an order 10 days ago and was sent a confirmation email etc. I notice today I have a refund coming back to me for all the items ordered. I received no email stating why - obviously I’m totally irrelevant to this company.

Order 1132313245 7605788

Should have read the Amazon reviews before I purchased direct from Glarry. Money taken, item not delivered. I chased Glarry who blamed Evri. I chased Evri who couldn’t be bothered to deliver item and sent it back to Glarry. All Glarry offered was a refund - I thought they might want the business and arrange for replacement item to be delivered but no , why bother. So refund received, will never purchase through Glarry again and an alternative item found with another supplier who wants our business 🥳

Failed to deliver goods. Failed to make contact once complaint lodged through Evri.

My reply to response made by Evri - I’ve contacted your call centre, I’ve left messages on your chat box and nobody has returned my calls. You have my reference number, you check your systems and make an effort. If I could, you’d get zero stars after your response.

Extremely poor dealings with Newday. Thought JLP would be more efficient, sadly not.

Decided to go direct to this company rather than get item from Amazon. Arrived yesterday in a battered box, the heat cushion doesn’t work. I tried ringing the help desk and no answer so I emailed and have heard nothing. I can only return item if I have a code from this company but how do I get one if there is no response. Have reordered a product from Amazon but I need a response and a code for delivery back to you. Extremely disappointed. Ref: PO2714097/2709133

Like many, I was a bit nervous about sending gold through the post however, once the introduction pack arrived we filled it in and sent off a ring and some broken bits of a gold necklace late Friday. By Monday morning, a lovely guy phoned and offered an amount which we accepted and it was with us by that afternoon. Absolutely excellent. We have now passed the details on to friends and we benefit from a bonus as well.

I have no problem with delays but lies, I just cannot abide.

I love Ninja and Shark products BUT please rethink your courier. Agreed to a safe place (enclosed porch to right of house) but DPD just dumped our new BBQ, stand and smoking pellets on doorstep with no consideration to the items being stolen and as they weren’t in the agreed safe place, I wonder who would have been responsible ?Really not happy as it was a pricey purchase. UPDATE Ninja looking into delivery issue which I really appreciate for other purchases.

Fabulous when taking yearly premium. Disgraceful when you claim.

Further update 03/07024. 75 days into our claim buildings of the house still ruined. Insurance company never even checked the ruined contents which are now destroyed. Complaint letters/emails to both Policy Expert and their claims company Trinity Claims left unanswered. Customer care from Policy Expert and Trinity zero.
Further update : 13/06/24 last update from 6/6/24 got a reaction and a phone call from Trinity with promises made that never came to anything. No one is answering our portal requests. recommendations made to you from your own staff who visited the property have not even been dealt with. What more do we have to do to get a response from this company ?

Update : Chrissy - more lies from Trinity. This is NOT BEING DEALT WITH, ITS BEING PASSED AROUND FROM COLLEAGUE TO COLLEAGUE WITH NO RESOLUTION AS THEY HAVE NO IDEA HOW TO DEAL WITH A CLAIM. Why don’t you pick up the phone and ring us to find out the truth? Your teams have been useless. There is a negligence complaint regarding TFR team who left soaking wet insulation in our house for three weeks causing major damage and have Trinity responded to our email complaint. NO.

Our contents are in store which Trinity finally paid for and guess what, 40 days after initial claim Trinity finally want to see the contents but they didn’t understand where they were. THEY ARE IN STORE WHICH YOU HAVE PAID FOR.

We have been offered a compensation settlement of £1700 for carpeting and underlay to the whole house. We’ve seen the carpet quote which is over £12500
. POLICY EXPERT INFORM US THAT THE
POLICY CLEARLY STATES NEW FOR OLD SO WHERE IS THE TRANSPARENCY FROM TRINITY?

First loss adjuster missed half the house and thought ‘two coats of gloss’ would replace a broken staircase. TRUTH. Two weeks on waiting for second survey report….. OUR HOUSE IS RUINED BUT OF NO INTEREST TO TRINITY.

YOU HAVE OUR MOBILE, A MEMBER OF MANAGEMENT SHOULD CONTACT US OR WE WILL CONTINUE TO USE REVIEW PLATFORMS TO GET RESPONSES AS IT IS THE ONLY WAY TO GET ANY RESPONSE FROM YOU.


For a company that advertises itself as ‘ delivering straightforward and reliable claims solutions with a focus on customer service ‘ Trinity Claims fail magnificently. Portal messages not read, phone requests not returned, appointments not attended, promises not kept. Fail at every single point. You would think someone in management reads these reviews and wants to make amends but hell no. A company that couldn’t care less.

Update 12/6/24 still battling Trinity. Your reply doesn’t justify the actions of Trinity. Please note that Trinity have yet to acknowledge the complaint email. Trinity failed to make any attempts to contact us regarding our contents damage within 40 days of the flood. We have requested an update from a week ago and no response from Trinity. The stress of major damage to our house is painful but dealing with Trinity is excruciating painful. I repeat, our insurance contract is with Policy Expert - deal with it.

Update 4/06/2024 no response whatsoever to our complaint. 40 days in - house ruined. We have a contract with yourselves and you have washed your hands of us. Trinity Claims is an absolute shambles. Deal with it from your end.


We have been completely failed by this company. A claim that has been passed to their claim company Trinity is now proceeding to a complaint for gross negligence. Standard procedures have not been adhered to, advise re electrical pat test was never given and my wife received an electric shock, the property is in a worse state due to TFR team. There is no management to discuss the problem with, ‘ not available’ is standard phrase, the portal is not addressed and queries are unanswered. In the meantime, we are trying to live in a wet house with spore issues. I have never felt so let down ever by a company. I suggest anyone thinking of using Policy Expert Google Trinity to see other complaints.

Following on from the arrogant response from Morgan, I suggest better education of a situation is needed before you patronise your clients further .

Comms by email fantastic, delivery fantastic, items were beautiful - especially the beaded dresses. Had to return items as my body doesn’t suit wrap dresses so I’ve found out but even returns were easy. I shall def purchase again from this company again, just not a wrap dress 🙄.