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French Bedroom Reviews 

4,283
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the furniture and products, often describing them as well-made and luxurious. Many highlight the outstanding customer service, noting helpful, friendly, and knowledgeable staff ensuring smooth processes. Reviewers also appreciate the efficient and prompt delivery, with items frequently arriving on time and well-packaged, contributing to an excellent overall experience. However, some customers noted issues with product quality, such as items arriving damaged or developing faults, which were not always adequately addressed. A few others found product descriptions or images misleading, leading to discrepancies in color or appearance. Additionally, some reviewers experienced problems with delivery communication, including missed slots or lack of updates.

What people talk about most

Product

Consumers find product quality to be exceptional, with many describing items as gorgeous, beautifully made,... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the exceptional... See more

Delivery service

People report positive experiences with delivery service, often praising the swiftness and efficiency of... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as excellent, exceptional,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as brilliant, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality furniture and excellent delivery service. I requested my furniture delivery be delayed until I was ready for it which was no problem. Customer service was a joy to deal with. Bed, bed co... See more

Rated 5 out of 5 stars

I recently purchased 2 small items of furniture which arrived on time and nicely packaged. They were very pretty and well-made so I decided to order a bed from French Bedroom. Again, my order arrived... See more

Rated 5 out of 5 stars

Great customer service and beautiful furniture. We had a great experience with French Bedroom Furniture. We had a couple of issue with slightly damage furniture after we recived. But this wasn't to... See more

Company replied

Rated 5 out of 5 stars

This was our second order from French Bedroom, having moved house we wanted to add to our bed and bedside tables with a chest of drawers. we found a perfect match which is absolutely beautiful. The... See more

Company replied


Company details

  1. #111 of 226 best companies in Bedroom furniture shop
  2. #62 of 114 best companies in Bed shop
  3. #225 of 400 best companies in Home Furniture Shop
  4. #62 of 98 best companies in Lighting Shop
  5. #7 of 15 best companies in Linen Shop
  6. #44 of 86 best companies in Mattress Shop

About French Bedroom

Written by the company

Luxury French Beds shop new in our collections Styled by you Contact us About French Bedroom

French Bedroom is an award winning French furniture boutique. Combining French style luxury beds with crisp, contemporary lighting and accessories to create inspiring interiors. On-trend but timeless, luxurious but carefree, eye-catching and elegant.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(4,283)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality goods.

I’d had my eye on the Cabinet d’Amour. I received an email back in November stating a “fond farewell “ the product was coming to an end. I decided to get on and order two of these at a cost of just under £600 even though my new bedroom wasn’t quite ready. I also paid a lot of money to have my fitted furniture made in the same colour so everything matched.
A few months ago after my new bedroom was finally finished.I have noticed that they are coming apart around some of the joints and one of the legs has a split nearly across the whole leg. This is not what I would expect after only a few months.
My husband has sent several emails with pictures and we have finally had a response today to say that even under the consumer goods act they are not prepared to do anything about it. To say that I am disappointed is an understatement especially seeing as they still sell the range!
I would have been more than happy to send the items back for them to inspect. What a waste of money and very poor customer service.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Great quality furniture and excellent…

Great quality furniture and excellent delivery service. I requested my furniture delivery be delayed until I was ready for it which was no problem. Customer service was a joy to deal with. Bed, bed cover, cushions and 2 sets of drawers delivered and set up with zero issues. Quality of products is exceptional. Absolutely adore my new bedroom and have subsequently ordered the matching dressing table and stool. Highly recommend this company and their products. Also the white glove service is well worth the additional cost.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Products

I recently purchased 2 small items of furniture which arrived on time and nicely packaged. They were very pretty and well-made so I decided to order a bed from French Bedroom. Again, my order arrived on time and very well packed and the delivery company set it up carefully and precisely where it needed to be. It's gorgeous and beautifully made, I'm very happy with my purchase.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I am very pleased with my bed

I am very pleased with my bed. It’s beautiful as advertised and it arrived in time and customer services were very kind and professional when I liaised with them. I definitely recommend the company.

26 June 2026
Rated 5 out of 5 stars

The quality of the bedroom furniture…

The quality of the bedroom furniture surpassed our expectations,and looks absolutely stunning. The furniture is very well packagedto prevent damage and all in all would have no problem placing orders with this company.
Many thanks to Connor for the brillaint service and arranging the order and delivery to N.Ireland.

3 July 2026
Rated 5 out of 5 stars

Will buy again!

I am very pleased with my purchases I was not sure about the quality of one set of bedding but once washed and ironed it is lovely so I am so pleased I did not send it back. For the price I paid I am really pleased and my bed looks great. Along with a good, fast service I will definitely buy more.

3 July 2026
Rated 3 out of 5 stars

The bed is lovely / really good looking…

The bed is lovely / really good looking bed and exactly how I’ve imagined it. It is also really easy to assemble. I’ve done it myself and I’m only mid age woman. The reason I’m giving three stars is because the bed , the wood , is very squeaky since day 1. Other wise would be perfect. And it is properly done - no gaps etc

26 June 2026
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Reply from French Bedroom

Dear Nina,

Thank you for taking the time to leave a review.

We're delighted to hear that you love the look of your bed and that it matched exactly what you had envisioned. We were especially pleased to read that you found it straightforward to assemble on your own!

We are, however, sorry to hear about the squeaking you have experienced. This certainly isn't something we would expect, particularly from a newly assembled bed, and we'd love the opportunity to investigate this further with you. In many cases, a squeak can be caused by a simple adjustment, but we'd like to understand exactly what's happening and help find a solution.

As we haven't been contacted about this previously, please do get in touch with our Customer Experience Team (bonjour@frenchbedroom.co.uk) at your convenience. We'll be very happy to discuss the issue and do everything we can to help.

We look forward to hearing from you.

Rated 5 out of 5 stars

Gorgeous products; exceptional customer care!

“My story with French Bedroom began after purchasing my dream home and searching for the perfect French-style furniture for my master bedroom. I originally had my heart set on a genuine antique French bed, but after several months dealing with antique merchants and not finding quite the right piece, I kept returning to French Bedroom. Whilst not antiques, their furniture was by far the most beautiful and highest-quality French-inspired furniture I came across.

I eventually chose pieces from the Lit d’Amour range and eagerly awaited delivery. Unfortunately, when the furniture arrived, several items were damaged. It was a genuinely disappointing experience, particularly after such a long wait, and even the delivery driver felt the condition of some pieces were not acceptable for delivery. I decided not to accept any of the furniture and asked for it all to be returned.

What happened next is the main reason I am writing this review.

Kai, who had been helping me throughout the sales process, contacted me immediately to apologise and discuss the available options. She completely understood my concerns and, without hesitation, arranged a full refund, which arrived promptly. Although I was disappointed by the initial delivery, the care, professionalism and genuine empathy shown throughout the situation left a very positive impression.

I then resumed my search for the perfect French-style bedroom furniture. However, no matter how many alternatives I considered, I kept finding myself drawn back to French Bedroom. Time and again, the pieces I loved most were theirs.

Several months later, I decided to contact Kai again and give the company a second chance. Throughout both purchases, the level of service and attention I received was exceptional. My only concern had been the condition of the furniture upon arrival, but Kai explained that French Bedroom had made significant improvements to their warehousing and delivery processes and reassured me that everything would be handled to the highest standard.

I am delighted to say that it was.

I now have the most beautiful Tea and Chantilly bed paired with pieces from the Gustavian White range, creating exactly the soft, romantic French-style bedroom I had envisioned. The quality of the furniture is outstanding, and the finished room is everything I hoped it would be.

No company is judged solely by whether things ever go wrong; what matters is how they respond when they do. French Bedroom turned a disappointing first experience into an excellent second one, and I am absolutely delighted with both the furniture and the service I ultimately received.”

1 April 2026
Unprompted review
French Bedroom logo

Reply from French Bedroom

Thank you so much for taking the time to share your experience so openly and thoughtfully, we truly appreciate your heartfelt review.

We won't pretend it was easy to read the first part of your story, as we know how disappointing that initial experience was for you. However, we are incredibly grateful that you chose to share the full journey, including the steps that followed. Whilst we never want a customer to experience problems, we believe it is important to be judged by how we respond when things don't go to plan, and we're so pleased that we were able to restore your confidence in us.

We were especially touched by your kind words about Kai. Providing thoughtful, personal service is something that means a great deal to our team, and she will be absolutely delighted to know that her support, care and commitment made such a positive difference throughout your journey with us.

It has been a genuine pleasure to be part of your search for the perfect French-style bedroom, and we couldn't be happier that you ultimately found exactly what you were looking for. Knowing that your Tea and Chantilly bed and Gustavian White furniture have helped create the soft, romantic space you envisioned for your dream home is wonderful to hear.

Thank you again for your honesty, patience and trust. It means the world to us that you chose to return to French Bedroom, and we hope you enjoy your timeless bedroom for many years to come.

With our warmest wishes,

The French Bedroom Team

Rated 5 out of 5 stars

Happy with the product.

Happy with the product.

19 June 2026
French Bedroom logo

Reply from French Bedroom

Thank you for leaving us a 5* review regarding your new Madison Antique Brass Table Lamp, Stuart!

We're delighted to hear that you were pleased with your new lamp and hope to welcome you back in future.

Rated 5 out of 5 stars

I have had great experience with French…

I have had great experience with French bedrooms. I am quite happy with the quality product/ bed I have purchased from French bedrooms and the service I have received was excellent. I would definitely recommend.

26 June 2026
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Reply from French Bedroom

Thank you for your kind and thoughtful 5* review, Ismail!

We're thrilled to hear you adore your Palais de Versailles Luxury Gold Upholstered Bed and that the service you received along the way matched up to the quality of the bed frame. Purchasing a new piece of bedroom furniture is such an investment; we're passionate about providing award-winning service throughout this exciting journey! We hope you enjoy your new bed for many years to come!

Rated 5 out of 5 stars

Beautiful quality furniture

Beautiful quality furniture. Truly an heirloom piece. Very happy.

12 June 2026
Unprompted review
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Reply from French Bedroom

Thank you for taking the time to leave us a 5* review, Karen!

We couldn't be happier to hear that you adore your new furniture, we design everything locally in Sussex to be passed down through generations. We hope you enjoy your new bedroom furniture for many years to come!

Rated 5 out of 5 stars

I purchased a very beautiful chandelier…

I purchased a very beautiful chandelier and I was extremely pleased with the delivery that was perfectly scheduled. Unfortunately I had totally miscalculated the sizing!!!! I had to return the item, and I have to say the Customer Service was brilliant, thankyou. I will measure more accurately next time !

18 June 2026
Unprompted review
French Bedroom logo

Reply from French Bedroom

Thank you for your kind and thoughtful 5* review, Mary!

We are so delighted to hear that, despite the Midsummer Night's Dream Rustic Metal Chandelier being too large for the intended space, you would still return to us in future! We're proud of the customer service our excellent team provide and we're so happy to hear you experienced this too! We hope to welcome you back in future, Mary!

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, good communication and I'm really happy with my new bedspread!

10 June 2026
Unprompted review
French Bedroom logo

Reply from French Bedroom

Thank you for taking the time to leave us a wonderful 5* review, Kate!

We're delighted to hear that you adore your new bedspread, and that it arrived quickly after you placed your order! We'll be happy to help in future for any bedroom furnishings you may need!

Rated 5 out of 5 stars

Simple to order online

Simple to order online, and delivered when promised.. very pleased with the quality of my purchases. 100% would recommend French Bedroom….

29 May 2026
French Bedroom logo

Reply from French Bedroom

Thank you for your kind and lovely 5* review, Jane!

We couldn't be happier to receive your thoughtful review - from ordering online to the quality of the items you've received, we're pleased that your experience with us has been simple, easy, and impactful!

We hope you're adoring your Love Story Curved 3-Drawer Chest; a timeless and stunning piece which we're sure will look gorgeous in your room. Please don't hesitate to reach out to us if you need anything in future!

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