Michelle Gregory

Hello！

According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)

Michelle, thank you for your 5-star review! We're delighted to hear you appreciated the updates throughout your delivery.

Hi Michelle, sorry to hear about this. please could you provide your contact details via the 'Request information' tab so we can look into this further.
Thanks, Clare- Bosch UK Team.

Thanks so much for the 5 stars, Michelle! We're thrilled to hear you found the process easy from start to finish and that your delivery was quick. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!

Hi Michelle,

We’re truly sorry to hear that the change in location has made it difficult for you to enjoy the experience you were looking forward to. We aim to provide memorable moments, and it’s clear that, in this instance, we’ve caused more frustration than fun.

We hear you loud and clear regarding your personal circumstances and the time it took for us to get back to you. While we do have standard policies in place, we believe in treating our customers like people, not just order numbers. We’d love the opportunity to look into this again and see how we can reach a fairer resolution for you.

We want to make this right. Please get in touch with us directly at tellusmore@buyagift.com and our Customer Engagement team will happily look into this further for you!

We value your loyalty and would appreciate one more chance to show you the level of service we are actually known for. We hope to hear from you soon!

Michelle Gregory,

We appreciate your purchase and are glad the quality met your expectations! We are sorry to hear about the slight damage and the tracking issues. We value your feedback and will strive to improve our delivery process. Thanks for your review!

Michelle Gregory

Thank you for your kind review. We are pleased ordering was straightforward, our updates kept you informed, and your order reached you promptly.

Have a great day!
OnBuy Trustpilot Team

Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.

HI Michelle

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our Sales Executive at Mercedes-Benz King's Lynn.

Providing a hassle-free and supportive service is exactly what we strive for, and it's wonderful to know that we delivered on that promise.

If there's anything more we can do for you, please don't hesitate to get in touch. Enjoy your new car, and we look forward to welcoming you back in the future!

Kind Regards
Group 1 Automotive

UPDATE:

Hi Michelle

Thank you for providing the requested information. I have had a look into this for you and I can confirm that the returned item has now been refunded and a member of our customer service team has been in touch with you regarding this on the 15th September.

Please refer back to their message for more information regarding your refund.


Regards,
Bethani

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Hi Michelle,

Thank you for taking the time to leave a review on your recent experience. I'm sorry to hear this.

I'd like to look into this further for you, but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. I will require your order number and email address.

Thank you.
-Nagina

Good Afternoon

Thank you for your excellent review and your feedback!

Regards,
Natasha.
Customer.relations@apc-overnight.com

Good Morning Michelle.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Robert Dyas.

Please accept my apologies for the delay with your order and understand how frustrating this must be. We always aim to provide a smooth delivery experience and I regret that this hasn’t been the case for you.

If you would like us to look into this matter further, please feel free to respond to the information request form I have sent across on TrustPilot today. Once we have the relevant details, we will do our best to assist you and work towards a resolution.

Thank you for your patience and we look forward to hearing from you soon.

I hope you have a lovely weekend!

Sara - Customer Relations Executive
Robert Dyas

Good morning, Michelle,

Thank you for your feedback. We sincerely apologise for the negative experience received. This is not the level of service we aim to provide.

According to our system information, this consignment has now been marked for return to sender. Please contact your supplier directly who will advise the next steps.

Once again we sincerely apologise for the inconvenience this has caused you.

Kind regards,
XDP

Dear Customer,

We're delighted to hear that you found it easier to order with us, and that you were kept up to date throughout the process. It's fantastic to know that your delivery was quick, too! We hope the products you've chosen make wonderful Christmas presents. If you have any questions or need assistance once they've been tested out, feel free to reach out to us.

Best regards,

Lee