XDP Reviews 

The delivery company say they have delivered but I haven’t had a delivery from them and they are not answering my massages 🤬

The driver didn't bother to knock or ring the bell. I didn't sign for the parcel and didn't do the other offer of signing in via computer.
In the process of leaving the parcel up against the wall of my house, the driver caught my wing mirror on the passenger side and knocked it out of its position, it's an electric mirror so I will have to get someone to see if they can pop it back into it's mechanism.
I am absolutely angry about the so called service and hope if I ever have a delivery again that it's not this company

Thank you for delivering my bed so fast, next day delivery was amazing!!!

I am extremely disappointed with this delivery service. These huge and very heavy boxes were simply left outside my property, as shown in the photo, without any consideration for whether I was actually able to move them inside.

I am unable to bring these boxes indoors, and leaving large packages like this outside is completely unacceptable. The delivery driver should have considered the size and weight of the items and made sure they were delivered safely and appropriately.

This is not the level of service I would expect from a professional delivery company. Very poor service and no consideration for the customer. I would not recommend this company based on this experience.

This was a VERY poor experience. The delivery was over a day late with no communication from XDP. When I attempted to get in contact with XDP several times they did not get back to me. Will be making a complaint!

Terrible, I paid £40 delivery to my door and never received it

Arrived very promptly (within 3days) but was unavailable on a day as was away. On receiving the email to advise it was being delivered, I contacted them to advise we would be away and could we arrange an alternative date. Was advised she would advise the driver.

The following day we arrived home to find the £170 bed had been left on our driveway!! Thank god it had not rained or been stolen!!

Understand small parcels can be left on the doorstep but not a £170 bed!!!

Absolutely irritating the delivery service of this company. I’m going to keep it real short.
Ordered a mattress from Very Group for next day delivery on Thursday 27th August, so I should have received it by Friday. Got all the tracking info so I could see the driver on the map. The driver had multiple times to deliver as he was close to my address but kept driving away from it. Fast forward 1 week later (Yes, you heard right 1 WHOLE WEEK). No email or updates on what’s going on so I emailed them, they responded with an excuse saying a vehicle broke down and promised that my mattress will be delivered on Friday 4th September. Again, I had all the tracking info so I could see the driver on the map. Tell me why the driver was even closer to my address this time and still didn’t attempt to deliver my mattress. Poor delivery service, poor communication and yet the customer service had the audacity to be offended when I called them a bunch of morons. Seriously, is it just me or does it seem like this company is skimming people for the extra money on next day delivery but not even attempting. I have no idea how this company is running and operating, it shouldn’t exist. YOU HAVE ONE JOB, DO IT. Just tell me you have lost my mattress in the process or someone has stole it. It can literally only be them two options. Instead you’re making me wait for something that doesn’t exist,

Delivery is shown as delivered when it has not

No evidence on camera or on Ring doorbell. Messaged on live chat but it defaults to send message and we will email a reply.
Proof of delivery requested and no reply.

Poor delivery service. 3 days delayed.

I’m very disappointed with the delivery service I received.

I paid £30 for delivery, so I expected the items to be delivered properly and securely. However, the delivery drivers didn’t even knock on my front door, I have ring doorbell. They simply left the items outside my front door and left.

This is particularly concerning as the item is an expensive bed item, and leaving it unattended outside meant that anyone could have taken it. I was not given the opportunity to receive the delivery or confirm that it had arrived safely.

Considering I paid £30 specifically for delivery, I do not think this is an acceptable level of service. I would appreciate an explanation as to why the items were left unattended and what you intend to do to address this.

I look forward to hearing from you.

Worst delivery experience I’ve ever had. I politely met them at the side gate and asked if they would put it in my garden they said they would after taking a photo of my front door. I opened the front door, they took a picture then ran to the van. As a woman who lives alone and vulnerable this is a terrible way to be treated!

When they delivered my bed, they never even waited for me to answer the door, just left it lying in view of the whole street on the doorstep. What if I hadn’t been in. It was over £300. Total disrespect

In fairness the web interface is less than ideal. However the drivers are very professional and credit to them. I had also dealt with distribution centre and they were very prompt with response. Overall items delivered in good condition and within the timescale

Delivery was meant to be between 1.39 and 3.39pm, came at 7pm! With no warning. Box has come damaged and the table in side it is damaged. Has to be returned now! Shocking service!

Delivery men were very helpful. Came on the day it was due. Communication was also good. Excellent !

I was home waiting for my delivery when I was sent a picture of a random address and a message saying that the driver had attempted delivery yesterday! Clearly not at my address ! It did even arrive ok the following day.

1st attempt, the driver was lying.... said he had carded our property but when I pointed out we have cctv and then there was no picture of our house as a record you then agreed he had never been.
2nd scheduled delivery took another 2 days to arrive... why so slow.
Very poor company to deal with and never offered an explanation or apology.
If I could give zero stars or minus, I would.

Parcel delivered to the totally wrong address about half a mile away. There’s no way anyone could mix up my address for the address it was delivered to. Had to do WhatsApp forensics to find it. Not good service.

Delivery driver brought parcels to back door and I had to carry it into the house by myself. It was extremely heavy.