Michelle Gregory

Super fast delivery and easy to order

Great updates and followed delivery instructions

Order was never received from seller. Contacted OnBuy and they arranged for a full refund right away.

Driver did not apologise for being late outside of the specified time.

Item was very heavy and he just left it at the front door, didn’t ask if I needed help moving indoors.

Very efficient and kept up to date. On time and very friendly.

Had parking sensors fitted in July 2021, supposed to have a life time guarantee whilst you still have the car. They have gone wrong keep bleeping whilst driving/indicating. Emailed the company and was told it’s an electrical issue. Don’t even bother to come out. Not impressed

So need to return some trousers as they are way to short. I’ve had to send photos, photos of labels. I asked for a refund and they offered me 20% off and keep product. If I want a full refund I need to send back to china. Waiting for return details. All very stressful

Really disappointed with the lack of response after asking a question. Wish I hadn’t bothered with the company and told others how good I thought it was.

Little disappointed as didn’t realise you had to pay monthly for this service

So first time ordering from them and get a voucher sent for 10% off. Had trouble with the payment page so forgot to use code. Emailed customer service and all they said was due to the terms and conditions there is nothing that can be done. Wow quote the T’s & C’s at me. Not sorry about that, I’ll refund your card. I work in Customer Service and for the sake of £4 we would want to retain our customers. Won’t be shopping with them again after receiving my order.

It’s appalling that ring are putting their prices up for international customers which we are in the uk. What about people who do not have the funds and do not need the extra storage etc. will not recommend

Easy to navigate around the website , great prices, fast delivery. Would recommend

Great product for the price and quick shipping too

Easier to use website, lots of details about the experience. Shipping was quick and hassle free

It’s now the 24 July and still no response after sending the required information. Poor customer service

Still no contact from them after providing all details they require. Poor service indeed.

Even worse they are asking for the information I have already sent. So frustrated right now

I’m disappointed as I’ve ordered from them before and that was all good. My last order arrived and I had paid for 2 x gold and light up. 1 doesn’t work, I’ve emailed twice and have not received a reply. However I keep getting the marketing emails. Disappointed by the customer service

Delivery drivers were not very approachable and chatty, made me feel uncomfortable speaking to them.

Just an update had a call from Furniture 123 they apologised for the service I received, I was shocked that I received the call but they totally restored my faith in their company. They also refunded my delivery charge as a gogw. First class service, I’ll defo order from them in the future.

Shocking customer service most companies offer a year warranty. When a product is not fit for purpose all they say is sorry and offer 10% off accessories or a repair kit how can you repair a bulge it’s laughable

Shocking customer service not even had my tub a year and on 3rd liner which again is faulty. Would not recommend this company. Who usually gives an electrical product just 6 months warranty, they do as they know their products are inferior