OnBuy.com Reviews 

133,763
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 26,956 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently mention that purchases arrive very quickly, often well ahead of schedule, and offer truly amazing value for money. Consumers are really happy with the dependable quality of the products and find the entire ordering process exceptionally smooth and straightforward. However, some people mentioned experiencing frustrating issues such as receiving completely faulty items, missing essential parts, or dealing with significantly delayed deliveries. A small group of buyers also received incorrect products or faced difficult challenges when trying to get their replacement items sorted out properly.

What people talk about most

Product

Customers report deep satisfaction with their product purchases, frequently highlighting great prices and... See more

Delivery service

Consumers find delivery service to be positive and swift. Reviewers consistently highlight that items arrive... See more

Price

Customers consistently note positive experiences with price, highlighting amazing deals and great value... See more

Order

Users describe positive interactions with order, highlighting fast and prompt delivery times that often beat... See more

Quality

Clients share positive opinions on quality, consistently highlighting great value and items arriving in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought 2 high ticket items from OnBuy and both have been excellent experiences. Their prices are more competitive, and you need to check item spec very carefully as some products come from ov... See more

Company replied

Rated 5 out of 5 stars

I’ve purchased 3 times through OnBuy each with different sellers. All 3 have been delivered in good time (two were within 48 hrs) and communications were great. Item pricing I found to be compe... See more

Company replied

Rated 5 out of 5 stars

This blood pressure monitor is well worth paying the price for because it has saved me over a £100 a month for blood pressure medication my needed so the vets told me but after doing the reading over... See more

Company replied

Rated 5 out of 5 stars

Onbuy .com I’ve ordered a watch just over a week ago it was a Michael Kors watch , I’m absolutely taken aback with the service and how quickly it was delivered, it was packaged up with lots of pad... See more

Company replied


Company details

  1. #111 of 193 best companies in Online marketplace
  2. #18 of 26 best companies in Ecommerce solution provider

About OnBuy.com

Written by the company

display img
OnBuy is a UK-born Cashback marketplace on a mission to change online retail for the better! Committed to fair practice and great value, we connect you with thousands of sellers, showcasing items from small, local businesses to the biggest household name brands. Shop millions of products in one convenient location, and earn instantly redeemable Cashback on everything from health and beauty essentials to homewares and top-of-the-range tech. With a wide range of payment and delivery options available, whatever you’re in the marketplace for - it pays to OnBuy it!
Visit OnBuy Shop By Brand Shop Popular Help & FAQ Sell With OnBuy

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

134k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(133,763)

26,120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company at the right price

Great company at the right price

6 September 2026
OnBuy.com logo

Reply from OnBuy.com

Dinah Newman
Thank you for your lovely review. We are glad you found great value and had such a positive experience with OnBuy.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

fast delivery

6 September 2026
OnBuy.com logo

Reply from OnBuy.com

VICTORIA ROSNER
Thank you for your lovely feedback. We are glad to hear everything arrived quickly and that you had a positive experience. Customer satisfaction means a lot to us.

Have a great day!
OnBuy Trustpilot Team

Rated 4 out of 5 stars

Not having to worry

Not having to worry

1 September 2026
OnBuy.com logo

Reply from OnBuy.com

Phil Mathieson
Thank you for your lovely review. We're glad you can enjoy shopping with confidence and without worry on OnBuy.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Excellent condition

Excellent condition, speedy delivery

2 September 2026
OnBuy.com logo

Reply from OnBuy.com

Tracy Carpenter
Thank you for your lovely feedback. We are glad to hear you received an excellent condition item and that delivery was speedy.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Plenty of products choice.

Always plenty of first class products to choose from, and so easy to order on the Website. Delivery is usually quick, and information on delivery and tracking is excellent.

6 September 2026
OnBuy.com logo

Reply from OnBuy.com

Mr John Salt
Thank you for your kind feedback. We're glad you found plenty of choice and that ordering, delivery and tracking were all easy and reliable.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Quick and easy buy

Quick and easy buy, really good washing machine for the price, fast delivery, all tracking sent to email address, and you get phone call 1 hour before delivery.

6 September 2026
OnBuy.com logo

Reply from OnBuy.com

DM
Thanks for your lovely feedback. We are glad you found the purchase easy and that delivery updates and the pre-delivery call were helpful.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

On Buy delivers a reliable service.

OnBuy consistently delivers a reliable, hassle-free online shopping experience. From competitive pricing to a wide variety of everyday products, the platform makes finding what you need straightforward and convenient.
​Orders are processed smoothly, items arrive as described and on schedule, and the checkout process is seamless. Having a platform that provides dependable service time after time makes everyday purchasing completely stress-free. For anyone looking for a trusted online marketplaces, On Buy is a fantastic choice.

6 September 2026
OnBuy.com logo

Reply from OnBuy.com

Ann Fudge
Thank you for your kind review. We’re delighted to hear you find OnBuy reliable, easy to use, and a stress-free way to shop. It’s great to know our smooth ordering and dependable service have made a positive difference.

Have a great day!
OnBuy Trustpilot Team

Rated 1 out of 5 stars

A scam

This is a scam, paid for item that never arrived. Unable to contact anyone - seller or delivery.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Okay

Okay. No problem.

20 August 2026
OnBuy.com logo

Reply from OnBuy.com

LUCA GUERRESCHI
Thank you for your kind review. We’re glad everything was okay and that things were sorted smoothly.

Have a great day!
OnBuy Trustpilot Team

Rated 1 out of 5 stars

Dodgy website

You do receive something but it’s just not what you ordered and then they don’t respond

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I really love the product and fast…

I really love the product and fast delivery

6 September 2026
OnBuy.com logo

Reply from OnBuy.com

David Lokanga Otepa
Thank you for your lovely feedback. We’re really pleased to hear you’re happy with the product and fast delivery.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
OnBuy.com logo

Reply from OnBuy.com

Florin Dorin
Thank you for your lovely feedback. We are glad to hear you had a great experience and found everything very professional. We really appreciate you taking the time to share this.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

My experience has been fine.

My experience has been fine.
Although I do not remember this very company.
But this is a good sign, isn't it?
I had bought from Stelton.de and this worked perfect.
Bur who is onbuy?!?

15 August 2026
OnBuy.com logo

Reply from OnBuy.com

K. Hessel
Thank you for your lovely feedback. We are glad to hear your experience has been fine and that everything worked well for you.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

👍😂👍😂

User friendly, quick and very professional.

5 September 2026
OnBuy.com logo

Reply from OnBuy.com

Anna Young
Thank you for your lovely feedback. We’re glad to hear you found the experience user friendly, quick and professional. We appreciate you choosing OnBuy.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Great 😃👍

OnBuy were excellent...this isn't the first time I've purchased from them. They kept me fully informed of where my order was from the moment of ordering. I'm impressed with the amount that's advertised and the availability of several payment options.

5 September 2026
OnBuy.com logo

Reply from OnBuy.com

M Dixon
Thank you for your lovely feedback. We are glad to hear you felt well informed throughout your order and appreciated the range of products and payment options available. We look forward to welcoming you back again soon.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Totally satisfied.

Totally satisfied with the product and the delivery.

5 September 2026
OnBuy.com logo

Reply from OnBuy.com

MRS AGNES MANDENGUE
Thank you for your lovely feedback. We're glad to hear you were happy with both the product and delivery.

Have a great day!
OnBuy Trustpilot Team

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