Rubbish
Awful experience. Experience I paid for they have now changed locations which is to far away. There is not anything else on the website that is suitable. Due to being over 30 days no refund. They have not taken into account my personal circumstances. Will never use them again. Took customer service a week to tell me that. Complete joke.
Reply from Buyagift
Hi Michelle,
We’re truly sorry to hear that the change in location has made it difficult for you to enjoy the experience you were looking forward to. We aim to provide memorable moments, and it’s clear that, in this instance, we’ve caused more frustration than fun.
We hear you loud and clear regarding your personal circumstances and the time it took for us to get back to you. While we do have standard policies in place, we believe in treating our customers like people, not just order numbers. We’d love the opportunity to look into this again and see how we can reach a fairer resolution for you.
We want to make this right. Please get in touch with us directly at tellusmore@buyagift.com and our Customer Engagement team will happily look into this further for you!
We value your loyalty and would appreciate one more chance to show you the level of service we are actually known for. We hope to hear from you soon!