Very impressed. This was the first time that we have had to visit Vets Now & we’re so impressed with the care & attention that they gave our dog who was not at all well. We would certainly recommend to family & friends.
10 February 2023
Unprompted review
Reply from Vets Now
Hi Keith, it’s great to hear you had a good experience at our pet emergency service.
Our fridge/freezer is covered by D&G appliance insurance &, having been repaired once, it has failed again. D&G swiftly offered us a replacement which we have ordered, however their cover does not cover installation into a built in kitchen unit & we have had to pay for that separately - we think that if an appliance is integrated then any replacement SHOULD include the installation costs as well.
19 December 2022
Reply from Domestic & General - UK
Hi Keith,
Thanks for taking the time to leave a review and feedback on the service you received.
We're pleased to hear that, although we couldn't repair your fridge freezer, we were able to swiftly offer you a replacement.
Regarding the installation costs not being included, we do advise this in the terms a conditions of your plan, which we expect all of our customers to read. We're sorry that you were not aware of this.
Your feedback is important to us. Your comments will be passed on to the relevant department and taken on board.
If you need any further help please do get in touch. You can call us or contact us via Facebook and Twitter: · www.facebook.com/DandGUK · www.twitter.com/DandG_UK
First visit to Chester & staying in the centre & so the Pepper Street Car Park was close by. Booked & paid in advance but was given a 50% discount ticket when we arrived at our hotel (not mentioned beforehand). Contacted APCOA Customer Services & they very kindly refunded us 50% of the prepaid parking fees - excellent customer service. I would certainly recommend them to family & friends.
15 December 2022
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch. Kind Regards
I have always wanted to visit Silverstone & this experience was a birthday present from my son. We had a great visit to this very special place yesterday - the only disappointment was that a large number of the interactive exhibits/activities were not working. This was a shame as we had travelled up from London for this experience & was especially annoying as it is called Silverstone INTERACTIVE Museum.
16 November 2022
Unprompted review
Reply from Virgin Experience Days
Hi there Keith. Thank you for taking the time to share your feedback, following your recent Silverstone Interactive Museum - An Immersive History of British Motor Racing for two experience! We are so sorry to hear there were many exhibits and activities which were not working on the day and understandably left you feeling disappointed. We thank you for bringing this to our attention for us to review with the museum, to ensure they are providing the full experience. We hope you were still able to have an enjoyable day Keith. 🤗💖
Thank you for choosing Virgin Experience Days and for taking the time to give us four stars. ⭐⭐⭐⭐
First time I have made a purchase from Simple Lighting & I am very pleased with the experience & will certainly order from them again. Ordering was easy & my new fittings was dispatched & arrived very quickly. It was well packaged.
Second time I have used this firm & again excellent service & a brilliantly done repair job. Very easy to contact & the guy that did the repair was excellent - making such a superb job of it that even I couldn’t where the repair had been done. Would certainly recommend to family or friends.
First order with these guys & very impressed. Very easy to place my order & it arrived very quickly & well packaged. Will certain buy from these guys again.
Excellent service from these guys - first time that we have brought from them & very impressed. Ordering was very easy & the parcel arrived quickly & was well packaged. Will certainly use them again.
Very pleased with this purchase, a two seat & table patio set. We have previously purchased a Maze Living large seating set a few years ago & have been exceptionally pleased with that do ordering from them again was a no brainier. It was very to order & communications about the delivery were excellent. The set itself is first class.
26 May 2022
Reply from Mazeliving
Dear Keith,
Thank you for your review and it is a pleasure to hear that we could provide excellent service not once, but twice.
Purchased a couple of items online (click & collect) & as usual received a notification that they were ready to collect. Very disappointed with this element of the process - there were 3 operatives front of store - one serving a customer who didn’t know what he wanted & was just asking to see different items from stock, another operative was serving customers & a third was doing absolutely nothing except walking about. Colleagues asked him to ‘jump on’ but he just didn’t - keeping paying customers waiting to collect their orders or to place their orders for items - really not good customer service on this occasion.
2 October 2021
Reply from Toolstation
Good Afternoon, thank you for taking the time to provide us with your feedback. I am very sorry to hear about your recent experience whilst shopping with us at one of our stores. All of our in-store colleagues should be helping to serve customers in a safe, fair, and timely manner so I am sorry this was not the case for you. Please rest assured that your feedback is very important to us as it helps with future improvements so I have passed these comments on to the store manager to look into. Thank you again for your feedback and please accept my further apologies for any inconvenience caused. Kind regards Nicola
As always very pleased with the service received from Toolstation today. I had two orders for bits & pieces needed whilst doing a decking job. I easily found the items I was looking for & placed my orders in no time at all. Within a few minutes I received the text confirming that my orders were ready for collection at my local branch - job done, no hassle.
Ordered quite a few CD’s from HMV online & direct from their few remaining high street stores. Always happy with the quality of th3 goods, their price & especially the service received. I will certainly order/buy from them again when a CD that I want comes out.
First time we have purchased Landlord’s insurance from Hamilton Fraser. The whole process, from initial enquiry about getting a quotation, through to final purchase was smooth, informative & painless. I would certainly recommend to other Landlords. The operatives that I spoke to were extremely knowledgable, friendly & very helpful.
13 April 2021
Reply from hamiltonfraser.co.uk
We are always keen to receive feedback, so your comments are greatly appreciated. Thank you.
First time in a long time that I have ordered a CD from HMV. Very impressed with the speed & quality of the service. Communication was good. I will certainly be using them again soon.
This was the first time that we have used Shine AutoProtect & I was very, very, impressed with the service provided. Even in these difficult times communications were excellent from making the first appointment right through to the technician’s visit. On the day the technician arrived in a timely manner & abided by all Covid restrictions. I have to say he did a superb job of the repair (a small door knock dent) & now I really cannot see where it was. We would certainly use you guys again & would definitely recommend you to our family & friends. Thank you for making getting this problem solved so easy.
20 October 2020
Reply from AutoProtect
Hi Keith,
I am delighted to hear about the positive experience you had with us! We are very passionate about providing quality service and it is great to see this reflected in your review. We look forward to sharing your feedback with our team.
Very happy with this delivery - the driver left it on the doorstep, stepped back & rang the doorbell - felt very safe. Package arrived is excellent condition & in great time.