Should cover installation costs of integrated appliances.
Our fridge/freezer is covered by D&G appliance insurance &, having been repaired once, it has failed again. D&G swiftly offered us a replacement which we have ordered, however their cover does not cover installation into a built in kitchen unit & we have had to pay for that separately - we think that if an appliance is integrated then any replacement SHOULD include the installation costs as well.
Reply from Domestic & General - UK
Hi Keith,
Thanks for taking the time to leave a review and feedback on the service you received.
We're pleased to hear that, although we couldn't repair your fridge freezer, we were able to swiftly offer you a replacement.
Regarding the installation costs not being included, we do advise this in the terms a conditions of your plan, which we expect all of our customers to read. We're sorry that you were not aware of this.
Your feedback is important to us. Your comments will be passed on to the relevant department and taken on board.
If you need any further help please do get in touch. You can call us or contact us via Facebook and Twitter:
· www.facebook.com/DandGUK
· www.twitter.com/DandG_UK
Thank you,
Sam
D&G Team