The 2 gentlemen that delivered and fitted my washing machine were excellent. Only concern was the engineer whofitted it said it couldn't be plugged in to an extension but when he left I noticed it wa... See more
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Review summary
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The engineer was great,courteous clean and efficient. However we are having problems of low temperature in the fridge even on a setting below that advise by the engineer. Front an initial 4 to 3.... See more
Company replied
First delivery company wanted to charge £60 just to remove fridge freezer out of the box. I declined and D&G ordered the same fridge freezer from AO. They arrived two days later. The delivery men were... See more
Company replied
Had engineer out to repair my freezer. Nothing he tried worked, so decision was made to condemn and replace. Dom &gen were in touch quickly with choice of new replacement unit. No fuss, easy process.... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
154K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent....very swift replacement…
Excellent....very swift replacement order and delivery.
Lovely delivery staff
29 August 2026
Reply from Domestic & General - UK
Hi Beverley,
Thanks for taking the time to share your 5 star review!
It's great to hear how pleased you are with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
It was so easy getting all of our…
It was so easy getting all of our appliances coverd
18 August 2026
Reply from Domestic & General - UK
Hi Dougie,
Thanks for taking the time to share your 5 star review!
We're pleased to read that you you found it easy to insure your appliance with us.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
It all went well but I only cancelled…
It all went well but I only cancelled one item off my insurance , but all was cancelled but they still took all payments on 25/26 August , but have refund d that which is ok . As he took new policy’s again for washing machine, fridge freezer and cooker but he set my new direct debt to start 4 th sept of £23.30 for all , but that hasn’t happened yet and it will be 7 th sept on this Monday so I’m not understanding what’s happened tbh maybe someone can let me know thanks
25 August 2026
Reply from Domestic & General - UK
Hi Sandra,
Thanks for taking the time to leave a review and feedback on the service you received.
We're pleased to hear that all went well in spite of some confusion with payments.
I can confirm that the payments that were due on the 4th of September will be going out today.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Replacement after a number of repairs.
After a conversation with an understanding agent my washing machine was replaced. Thank you for the final outcome. I am grateful for keeping to your word.
27 August 2026
Reply from Domestic & General - UK
Hi,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that we provided a good outcome to your service issue and replaced your washing machine as promised.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Difficult to contact
The company is extremely difficult to contact . After 17years of paying for my insurance, when I eventually spoke to agents of the company trying to book a repair, I was then cut off and then had to restart the process again. With no way forward at the end of the process. Only when I wrote an email to
complain about the service the problem was correctly and swiftly resolved.
22 August 2026
Reply from Domestic & General - UK
Hi there Tracey,
Thank you for taking the time to leave this review and share your experience.
We're very sorry to hear about the issues you've had in reaching out to us to book in the repair, this isn't the level of service that we would expect for our customers.
Please be assured customer satisfaction is important to us and your comments will be passed on to the relevant department and will be taken on board.
If you need any further help, please do get in touch. You can call us on 0333 000 4966 or contact us via Facebook and Twitter:
· www.facebook.com/DandGGlobal/
· www.x.com/DandG_Global
Thank you,
Andrew
D&G Team
Non-Faulty Oven - Education Required !
Reported a supposed fault with our Belling inbuilt fan assisted oven which turned to be totally incorrect. Engineer duly attended, diagnosed the issue which turned out to an educational and training issue with regards to the operation of the oven. When the oven was fitted an operating manual was not provided and this has now been rectified. A hard copy of the manual has now been sent by Belling to our home, has now been read through by all parties and we are now better educated all round. The Pacifico Engineer was very helpful on this occasion.
5 August 2026
Unprompted review
Reply from Domestic & General - UK
Hi there Hector,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
The engineer himself was lovely, but...
The engineer himself was lovely, he said we needed new seels and ordered them. Now the trouble is I did not receive them and he said he would re-order them. I have still not received them and now he is not answering my texts.
2 July 2026
Reply from Domestic & General - UK
Hi there Pearl,
Thank you for taking the time to leave this review and share your experience.
Whilst we're to hear how great the attending repair agent was, we do apologise that you haven't yet received the needed seals. Please do reach back out to us so we can look into this and see how we can best assist.
Please be assured customer satisfaction is important to us and your comments will be passed on to the relevant department and will be taken on board.
If you need any further help, please do get in touch. You can call us on 0333 000 4966 or contact us via Facebook and Twitter:
· www.facebook.com/DandGGlobal/
· www.x.com/DandG_Global
Thank you,
Andrew
D&G Team
Great Service
Paying for Insurance with Domestic & General is very worthwhile. They looked after us really well when our appliances stopped working. Great to know that we can trust on D&G.
2 September 2026
Reply from Domestic & General - UK
Hi there,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
Great service
Great service, prompt replacement with brand new appliance after our fridge broke down beyond being repairable.
28 August 2026
Reply from Domestic & General - UK
Hi there,
Thank you so much for sharing such a great review!
We're really pleased to see how happy you are with the service you received with Domestic and General, specifically in this case with regards to your replacement item.
Should you need any further assistance please get back in contact.
Thank you,
Nathan
D&G Team
Excellent service
Excellent service, the person I spoke to about insuring my kitchen appliances was polite knowledgeable and very helpful. Definitely five stars.
1 September 2026
Reply from Domestic & General - UK
Hi Anthony,
Thank you for your kind words
If you do need any assistance in future, please contact back anytime.
Thank you,
Nathan,
D&G Team
Reply from Domestic & General - UK
Hi Marie,
Thank you for your review. We're pleased to hear you were happy with your choice and that the delivery arrived as promised.
Thank you,
Louise,
D&G Team.
One issue - several appointments, no show engineers and machine still leaking
After several attempts to have this machine repairs I've had 2 visits where parts were replaced and still there is a small leak.
I've had nothing but issues with D&G and when the faults aren't fixed and I ask for a replacement unit, I'm told it's not do-able at this stage.
I was sold on the phone when purchasing the policy "if we can't fix it, we'll replace it"
Well you can't fix it clearly and you're not replacing it yet either? So I'm going to cancel all my policies tomorrow when the phone lines open up and I will also be contacting the ombudsman for not fulfilling their promises of a replacement machine.
I've taken several days annual leave or unpaid to be in for engineer visits and half the time the engineers don't even show up or ring me to let me know and have the audacity to claim "no one was home". My doorbell camera proves no one even arrived at my property let alone checked if I was home.
An absolute joke of a company. Do not insure your machines with this company. You'd be better off buying a new machine. It would be cheaper and you'd get better service. That or, like me, learn to fix the machine myself. It'll be done quicker and cheaper than this company can do with their empty apologies.
6 September 2026
Unprompted review
Reply from Domestic & General - UK
Hi,
Thank you for your review. We are sorry to hear about your experience and understand your frustration after multiple repair attempts have not resolved the issue. We appreciate the inconvenience caused by repeat visits, missed appointments and the time you have had to take out of your day. We are sorry that the service you received did not meet your expectations.
Can you please email us mentioning this review so we can get this resolved for you.
The email address is: - Hello@domesticandgeneral.com
Thank you,
Louise,
D&G Team.
Delivery was okay then…
Delivery was okay
Machine is still boxed as they didn’t install or recycle old machine
So having to organise the installation and recycling ourselves
Basically another lengthy period without a washing machine for daily use
3 September 2026
Reply from Domestic & General - UK
Hi Gianna,
Thank you for your review. We are sorry to hear of your disappointment. Installation and recycling are not included as part of the insurance and we understand this has meant a further delay before you can use your new washing machine. We appreciate you taking the time to share your experience.
Thank you,
Louise,
D&G Team.
Dishwasher
Once the old dishwasher was said to be none repairable by the engineer you was very quick to send details of new dishwashers to choose from. Once chosen it was then delivered and installed within a few days :)
2 September 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that we were able to promptly get you a brand new appliance!
Thank you,
Andrew
D&G Team
Domestic and General is definitely my…
Domestic and General is definitely my go-to insurance company. Their staff are so friendly, always listen, and do their absolute best to resolve any problem. It's usually the 3rd parties who let them down. Thanks for your support!
5 September 2026
Reply from Domestic & General - UK
Hi there Diana,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service that we provide has been in keeping your appliances into a good working order!
Thank you,
Andrew
D&G Team
Was actually speaking to a human for…
Was actually speaking to a human for one……very helpful and explained clearly how it works,polite and easy to speak to.Didn’t pressure me into something that I didn’t want.
20 August 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Where do I begin
Where do I begin? I had a Haier washing machine. It needed repaired. The only way to get this done was to take out a D&G policy. They did not have a local repair service but appointed a local contractor who ordered a part for repair. The day before the part arrived D&G wrote the machine off. I was told I could chose a replacement like for like but I would need to continue with the contract. I reluctantly chose a replacement. The replacement Hoover machine has broken down three months later. I made a complaint but this was not upheld. What can I say? Poor, I think. I was given to understand that there would be local support, this was not the case. I wanted my nice Haier machine repaired and it was written off unnecessarily, my new machine was delivered but not installed (as I was led to believe) and then broke down within 3 months. As I say very poor, I think.
31 May 2026
Reply from Domestic & General - UK
Hi,
Thank you for your review. We are sorry to hear that you have been disappointed with your experience.
We appreciate your frustration regarding the repair and replacement of your washing machine. In relation to your replacement appliance, if it developed a fault within three months, this would be covered under the manufacturer's warranty, not your insurance. We would also like to clarify that installation is not included as part of your plan and can only be offered where the supplier is able to facilitate this service.
We are sorry that your experience did not meet your expectations.
Thank you,
Louise,
D&G Team.
Exceptional service.
Very helpful lady who booked my appointment, which was within two day's of my call. Very friendly, prompt and helpful engineer who gave me advice on how to help prevent the problem occurring again.
14 August 2026
Unprompted review
Reply from Domestic & General - UK
Hi Vanessa,
Thank you for your review. We are pleased to hear that your appointment was arranged quickly and that both the booking process and engineer visit were helpful and professional. It it great to know the advice provided was useful in helping to prevent the issue from happening again.
Thank you,
Louise,
D&G Team.
A good customer service experience
A good customer service experience. Efficient, professional, knowledgeable, helpful.
21 August 2026
Reply from Domestic & General - UK
Hi,
Thank you for your review. We are pleased to hear you received efficient, professional and knowledgeable service,
We appreciate you sharing your experience.
Thank you,
Louise,
D&G Team.
Excellent service tv was picked up…
Excellent service tv was picked up within 2 days of getting in touch with them and couldn’t be repaired unfortunately so was offered a replacement and was here by end of the week
21 August 2026
Reply from Domestic & General - UK
Hi Dale,
Thank you for your review. We are pleased to hear that your TV was collected quickly and that the replacement process was completed within the same week.
We appreciate you taking the time to share your review.
Thank you,
Louise,
D&G Team.
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