British Gas Reviews 

Really helpful engineer. Very polite, explained everything and went the extra mile.

From the start of this job everything went smoothly I received messages when materials were due,when scaffolding was to be erected and when the engineer was due.He came did the job in good time,tidied up and explained everything Two days later all rubbish was gone and scaffolding removed the same day the engineer phoned to check all was OK.

From the 1st contact with British Gas everyone has been polite, very professional and very helpful. From the apprentice engineer, engineer and sales adviser.

British Gas are very helpful and understand our needs.
Engineers are very thorough.

Really pleased , explained everything they were doing ,neat and tidy good job .

An emergency. Booked online and arrived within an hour. Great service and went extra mile, literally to get the part tgat was none standard. Friendly engineer, who explained what was doing and a few extra things completed to make set up more efficient.

I was very impressed with the two engineers. They were on time and were very efficient. They made sure the house was left clean and tidy. They were both very polite and friendly

I needed a brand new boiler to replace a system 40 years old.

The sales team were straightforward and honest, explaining all our options, pricing was very clear.

Within 1 week we had a brand new water tank and boiler system with the minimum of disruption.

The engineer was very good. It would be good if customer services knew that bleeding the radiator and venting the radiator is the same thing. It took me 3 long conversations with customer services prior to the appointment trying to explain to them that I wanted the radiator bled (vented) take out excess water from the radiator, None of them seemed to know it was part of the boiler service. It was the engineer who told me it is called venting and it is part of the service. One person said it could cost between £100 and £200 because it depended on the length of the time the job took. The job to vent the radiator took less than 5 mins to do radiators. The strange thing was I was kept on hold for a while for all of them to check the information they were providing me. Who they were checking with I do not know

British Gas always provide first class service. Would highly recommend them

Good service, great engineer thank you

I have been a costumer of British gas for many years. There have always helped me with any enquiries I have had. I have the full Home Care package and would fully recommend this . I have recently enquired about a new boiler. Everything was explained to me by Lee. He was very knowledgeable and i did not feel pressured at all. Brilliant service all round.

The warranty isn't worth the paper it's written on. The flue is part of warranty but doesn't appear to be covered when damage occurs.

Engineer phoned in good time before he arrived giving time to make sure our dog was safely sleeping elsewhere.
Engineer was knowledgeable, friendly and kind. For 1st time in a long time I felt safe.

You dont answer emails. You just say "thank you for your email someone will contact you shortly" No reply after 1month. Try to phone you. No phone number. Company's customer service is non existant. Unless you want to deal with a load of stress
. don't go with this company.

Used British Gas for years always here on time and use new for old if a problem they cannot fix and advise if any new issue's.

Good service and constant communication

I had new smart meters installed in May 2026. Since then my Electricity meter has not been sending readings. My bills are showing estimated readings. Complaint raise with BG and assured it would be fixed (June 2026). Now in September 2026 and still not fixed. New level of incompetence for British Gas. Been a customer for over 40 years. Will be moving supplier at first opportunity.

I left a review on 4th September. The response from BG was ABSOLUTELY REPULSIVE. I did as was requested by "Shaz" as an answer to my review. I rang 0330 808 3880 at 0905 on 5th Sept. I was on the phone 45 minutes as I had a Hospital appointment.
I had to repeat everything 4 - 5 times, the so called rep was so "UNINTERESTED, UNHELPFUL and as I explained I had an appointment I asked for a "CUSTOMER COMPLAINT Ref No. 7 times and he REFUSED.
This seems the norm for BG as they were fined 70 Million in May for all that I'm "COMPLAINING ABOUT". 45 minutes wasted by a "VERY UNHELPFUL" person. AsI cant get a Ref No. I will be UNABLE to COMPLAIN to the "ENERGY OMBUDSMAN" BG is so CORRUPT and treats CUSTOMERS as a PIGGY BANK