OVO Reviews 

The worst part of dealing with OVO is getting your refund. After switching suppliers, OVO retained my credit balance despite having an agreed final meter reading. I am repeatedly told that my account is being reconciled and that a final bill is still pending. Worse still, they cannot provide any timeline for returning my money and have even advised me to keep my Direct Debit active. What an irony.

A very disappointing experience. Customers deserve better transparency, communication, and faster refunds.

I had an excellent experience with customer services. I spoke with Calum, who was friendly, professional, and attentive. He listened to my concerns, addressed them promptly, and resolved my issue with great patience. I am very grateful for his excellent service. Thank you.

Kirsty replied quickly( with in 12 hours)addressed and understood the problem a proposed a long term solution. Very good service and great to speak to an understanding human.

Very easy, excellent professional service

Very good staff very friendly and explained everything

The advisor,Dennis,was very helpful and explained why my direct debit had been increased so much.

My assistant was Kai who, after I explained our circumstances, was extremely helpful, understanding and of great assistance.
OVO is lucky to have her

When I was put through to the bereavement lady, she (Tracey) was very kind and compassionate. The male who took my call was polite and kind. A good service from all

Kept me informed about time of visit arrived on time concluded install in a short time and gave me assurance everything was in order and explanation of how things worked
Working area left clean and tidy

Prompt reply and action

The company is not transparent on their charge. Still can't understand how i got the ridiculous bill for just 1 adult and an 8 years old even when we are hardly home.

well even though it took ages to get through I was treated so well and times taken to sort out my problem. Both advisors I spoke to were just lovely. Nokuthula and Meg especially helped me so much and it was a very good outcome for me because of these ladies.

Extremely poor service from OVO Energy! I moved out of my property in August 2025, reported my move and closed my account. Yet, more than a year later, they are still emailing me and demanding payment for a property I no longer live in.
How incompetent can a company be? Why should I keep dealing with their mistakes? Their poor account management and complete lack of professionalism are absolutely unacceptable. I would not recommend OVO Energy to anyone!

They are honestly the worst company going. Absolute daylight robbery!

I’ve ended up cancelling my Direct Debit and now pay monthly by debit card through the app. I refuse to let them dictate how much I should be paying based on their predictions. I’ll pay what I owe, and what I owe only!

Why on earth should I let them take an extra £100 a month just so it can sit in their bank account earning them interest? And that’s not even mentioning the fact that I’m already £652 in credit, yet they still have the audacity to increase my monthly payment to £311!

An absolute joke of a company. The whole thing is ridiculous!

I called OVO to report that my mum(the account holder) had passed away. Everything was explained to me in detail wirhout any fuss efficiently regards setting a new account up for myself and explained the next steps. Thank you OVO 100%

Good communication, sorted my changes swiftly. Was happy with outcome.

Great telephone. Manner and very helpful.

James was extremely helpful great customer service

Great customer service so helpful

The bereavement advisor was very good and finally resolved my complaint.
But my overall experience with OVO as a bereaved relative was dreadful and they are possibly the worst company I have ever dealt with. I would not recommend OVO to anyone.