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E.ON Next Energy Ltd Reviews 

245,516
•
TrustScore 4.5 out of 5

4.5

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Considering 66,996 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and engineers are exceptionally helpful, polite, and efficient during home visits and installations. Consumers also appreciate the clear communication, helpful guidance, and smooth switching process, which makes managing energy accounts very easy and stress-free. Some reviewers were not happy with rising costs and confusing billing issues regarding their energy accounts. A few other people also felt that communication and updates during the transition process could be significantly improved. Additionally, some customers experienced minor scheduling difficulties and unexpected delays when trying to arrange their appointments.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that representatives are polite,... See more

Customer service

Users describe positive interactions with customer service, often praising helpful staff who quickly resolve... See more

Service

Customers consistently note positive experiences with service, highlighting punctual technicians who arrive... See more

User experience

Reviewers highlight positive aspects of user experience, noting that switching processes are straightforward... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding rates reasonable, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company really cares for customers, got a refund as my account was in credit, received in a couple of days , im always informed about changes to my account so I know exactly what im paying, and... See more

Rated 5 out of 5 stars

The engineer was really helpful. told me everything that was going to happen. and time frames as we went along … he also put shoe protectors on this was very respectful, he was super tidy he showed... See more

Rated 5 out of 5 stars

I received emails with clear instructions and explanations which were provided at every step of the way. Response to questions and communication was good and clear and speedy. I am very pleased wit... See more

Rated 5 out of 5 stars

Was informed that we had to change our current smart meter to the new version. Kept informed the whole process through text and email. Meter man came and phoned before arriving. Arrived and installed... See more

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Company details

  1. Energy Supplier

About E.ON Next Energy Ltd

Written by the company

At E.ON Next, we make new energy work. We aim to do this by helping remove the barriers of the energy transition, so that our customers can reduce their energy bills and environmental impact with future-ready home solutions.

With over 1.5 million energy saving measures installed in UK homes, we've already helped households save £10 billion on bills and significantly cut carbon emissions.

But we're more than just an energy provider. As an E.ON Next customer, you get:
  • A range of electricity and gas energy tariffs.
  • Discounts on boilers, solar panels, air source heat pumps, and electric vehicle (EV) chargers.
  • Great savings with exclusive Energy Saving Picks.
  • Easy energy management with our E.ON Next app and online account.
  • Access to friendly, helpful, and dedicated Energy Specialists.

    Switch to us today and make new energy work for you. T&Cs apply.

    Already an E.ON Next customer? We’re eager to know your thoughts! If you'd like to share your experience, please leave us an E.ON Next Trustpilot review.
    Get a quote

    • About E.ON Next Energy Ltd.

    Written by the company

    Choose energy that comes with your own dedicated Energy Specialists and get exclusive discounts on home energy tech like EV chargers, heat pumps, and solar panels. Switching couldn’t be easier. So why not find out more and join us? Get a quote today at https://www.eonnext.com/dashboard/journey/get-a-quote

    Why not make the most of what E.ON Next can offer?

    We’re always striving to give our customers more.

    With E.ON Next you get:

    T&Cs apply. Why not find out more today.

    Contact info

    4.5

    Excellent

    TrustScore 4.5 out of 5

    246K reviews

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    4.5

    All reviews

    (245,516)

    65,542 reviews in the last 12 months

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    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
    Rated 5 out of 5 stars

    I am 84years old and have many…

    I am 84years old and have many disorders including Rhumatiod arthritis psoriatic arthritis Fibromyalgia and kidney failure diabetic controlled with insulin and I it is nice to know that when the weather's very cold I don't ha be to worry
    Thank you so much Julia Lennon

    5 November 2026
    Rated 1 out of 5 stars

    Extremely disappointing

    Extremely disappointing. You have had my warm home discount payment for 16 days and say it cannot be refunded to me until the end of next week. Absolutely disgraceful!

    5 November 2026
    Rated 1 out of 5 stars

    DO NOT WANT A SMART METER.

    When I say I categorically do not and I mean Do Not want a smart meter fitted to my property. I’ve told you many many times and I’m sick of saying it .. I Do Not Want A Smart Meter. It’s been tested and is good for another 5 plus years. Good Night

    5 November 2026
    Unprompted review
    Rated 5 out of 5 stars

    winter fuel…

    It was great to receive the winter fuel help. The payment makes less of a worry for me financially. However it is still not possible for me to have my heating on at the moment due to the cost of everything else.

    5 November 2026

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