Lakeland Reviews 

Helpful friendly staff. Good prices.

Very helpfull

Good choice, speedy service, quality products

The staff in the Meadowhall store are so hey& friendly, it makes for a very pleasant shopping experience in the store. Lots of great produce which I know from past experience is consistently of a reliably good quality.

Received everything I ordered in good time & well packaged. All just what I wanted. Thank you..
PS: love the Cake tins

I love Lakeland and have so many items from there, my latest is my Tala blow torch which I look forward to using.

Having placed an order online over two months ago, I am still waiting for part of it to arrive. Lakeland say they have sent out the remaining items, however, I received a duplicate of the item I had already received. I am still waiting for responses to emails I have sent regarding the matter, one being almost a month ago.

I was able to get what I needed to suite my needs

Great products
Friendly and efficient staff
Love it!

Extremely poor customer service – what has happened to Lakeland?

I have been a Lakeland customer for over 30 years, and I am genuinely appalled by the standard of customer service I have experienced recently.

I ordered a clothes airer because my existing one had broken and I urgently needed a replacement. My order was split into two deliveries, with one arriving on 31 October. On 2 November, Evri claimed to have attempted delivery of the airer, but no attempt was made. I was at home and have a Ring doorbell. The Evri courier delivered a separate parcel later that day but knew nothing about the missing item.

I contacted Lakeland by telephone to explain that the tracking information was inaccurate and ask them to investigate. The experience was dreadful. After excessive security questions and an irrelevant enquiry about whether I used their app, the agent simply read the same inaccurate tracking information back to me that I had just explained to her. When I challenged this, I was told a "form" would be raised, with no explanation of what that meant, what would happen next or when I could expect a resolution.

I subsequently submitted a formal complaint by email and also contacted Lakeland through social media. Two days later, I have received no response to either.

I still have no clothes airer, no reliable information about where it is, and absolutely no idea when, or even if, it will arrive.

What makes this particularly disappointing is that Lakeland used to have a reputation for excellent customer service. As someone who has shopped with them for many years, I find the apparent deterioration in service astonishing.

Things sometimes go wrong with deliveries. I understand that. What matters is how a company responds when they do. In this case, Lakeland has failed to take ownership of the problem, failed to communicate effectively and failed to provide any meaningful assistance.

After more than three decades as a loyal customer, I am now seriously questioning whether I will ever shop with Lakeland again.

Very disappointing.

Found what I was looking for very quickly,so didn't have to search my type of shopping.

Happy with purchases and a lovely relaxing coffee in the cafe A*****

Staff are welcoming and helpful. Displays are good and the variety of equipment for sale is brilliant.

MOTH PROOF ZIPPED PLASTIC STORAGE BAGS FOR KNITWEAR. EXCELLENT PRODUCT, EXCELLENT SERVICE. THANK YOU.

Very helpful staff and good range of products

Good range of goods to purchase, exceptionally helpful and cheerful staff and a lovely lunch to finish our experience.
Thankyou.

The order was delivered super quick as usual.

The products were what we expected in the Lakeland shop.
There was s good variety, of good quality products wonderfully displayed.
The staff were very helpful,patient,friendly but professional.
We enjoyed our visit.
Many thanks.

Got what I wanted, very helpful staff on tills

The staff were really helpful and polite