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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the delivery service, often highlighting its speed and smoothness. Many people mention that their parcels arrived earlier than expected, with clear tracking updates. A significant number of reviewers express satisfaction with the couriers, describing them as friendly, polite, and efficient. People value when couriers go the extra mile to ensure parcels are delivered safely, sometimes even knowing where to leave them in a secure location if the recipient is not at home. However, some consumers report issues with deliveries being left on the doorstep without a prior knock or ring, which raises concerns about the safety and security of the parcels. Others mention that the estimated time of delivery is not always accurate, and some drivers do not follow instructions regarding where to leave packages.

Based on these reviews

Rated 4 out of 5 stars
Redirected

Deliveries from this company has always been excellent (except for weekend couriers). It is such a shame that their website doesn’t work now. I can neither send or return items as it is frozen. This m... See more

Rated 4 out of 5 stars
Verified

It arrived! Which is more than I can say for my previous delivery from the USA which cleared Customs and promptly got lost in Evri's hands. In the present case the package was left on my doorstep with... See more

Rated 4 out of 5 stars
Verified

Delivered as notified Returns were very easy to do I know couriers are under time pressures to deliver but not keen on parcels being left on doorstep. The door bell was rung but driver was already... See more

Rated 4 out of 5 stars
Verified

The service I get from Evri is generally really good, but on this latest occasion my deliveries were left with my next door neighbour when I was actually at home, sitting in my living room at the fron... See more

Rated 5 out of 5 stars
Verified

Our current driver, who's delivered 3 days running, and many previous ones, is - and have been - nice young men. This one seems willing to wait awhile for one of us to reach front door (obviously we c... See more

Company replied

Rated 3 out of 5 stars
Verified

I live on the first floor of a block. Secure entry. Delivery guy rang flat, couldn't understand him but anticipated his arrival stood him 'first donor's and pressed entry. The lift is 20 feet from doo... See more

Rated 5 out of 5 stars
Verified

My score is for the easiness in returning my parcel???? Not for leaving my parcel outside my front door 1 meter away from the general public, when there was 2 bins the driver could have put my parcel... See more

Company replied

Rated 3 out of 5 stars
Verified

The courier invariably fails to ring the doorbell but simply leaves the package outside the front door in full view of everyone passing along the pavement a few feet away. Instructions to leave the pa... See more

Rated 5 out of 5 stars
Verified

Our Courier in the L36 2PP area is brilliant. Always uses her initiative & knows where to leave my parcel in a safe place if I’m not at home. Not leave them on the doorstep right on show or sticking o... See more

Company replied

Rated 5 out of 5 stars
Verified

I have deliveries weekly at the moment. Without fail, I can track their journey and ensure I am either at home , or our regular couriers ( Mary or now Ken) know exactly where to leave our parcels. Th... See more

Company replied

Rated 5 out of 5 stars
Verified

Great reliable service. We usually have the same driver, Peter who always goes the extra mile to make sure our parcels are safe if we are out. I like the notifications informing me when the parcel is... See more

Company replied

Rated 5 out of 5 stars
Verified

Lovely lady who works so hard, into the evening. Parking is difficult at my address on major road during the day so she must have to wait until after the rush hour to kindly deliver to me. Always plea... See more

Company replied

Rated 5 out of 5 stars

4 parcels delivered much earlier than usual or forecast time today but courier rang the bell so I knew I had received a delivery. By the time I got to the door courier had gone so I shouted THANKS. Th... See more

Company replied

Rated 5 out of 5 stars
Verified

courier driver was 4 hours late out of window. Arrived late evening but said he’d been attacked and and parcels stolen when out of vehicle delivering. He carried on delivering when most people would n... See more

Company replied

Rated 5 out of 5 stars
Verified

Evri should training your drivers delivery put customer parcel in the safe place and always knack customer door (some do some don’t) I think you should have all the same standard. You wouldn’t like it... See more

Company replied

Rated 5 out of 5 stars
Verified

First of all I would like to say thank you to Emma for e mailing me that my courier will be late but I would get my order today Friday so just to let everyone out their the company cares about there c... See more

Company replied

Rated 5 out of 5 stars
Verified

Our delivery man is the same man everyday, he delivers parcels into the correct place when we are not in. He is always smiling and working so hard. We are so pleased to have our parcels delivered by h... See more

Company replied

Rated 5 out of 5 stars
Verified

Our cheerful delivery guy arrived as usual with a friendly greeting. He handled our parcels with care ,(unlike some of your competition) took a photo as proof of delivery and went off on his way to c... See more

Company replied

Rated 5 out of 5 stars
Verified

It's the delivery man, he is always so pleasant come rain or shine, he is always courteous. He is fantastic I wouldn't want anyone else to deliver my parcels to me, I am sorry I don't know his name bu... See more

Company replied

Rated 5 out of 5 stars
Verified

Package arrived safely and updates were sent each step of the way. Delivery was excellent as ever by our local driver who goes above and beyond. Customer Care is paramount these days and Gary doesn't... See more

Company replied

Rated 5 out of 5 stars
Verified

Really impressed with Evri this time — delivery was fast, smooth, and right on time. I got my parcel earlier than expected, the tracking updates were clear, Honestly can’t fault them everything arri... See more

Company replied

Rated 5 out of 5 stars
Verified

I have got to know your delivery driver very well and he’s so polite and helpful and really goes out of his way for me ie- if he can’t get a response from me at the front door l have asked him to kn... See more

Company replied

Rated 5 out of 5 stars
Verified

Since I have had Alexander delivery guy I've had no problem with my delivery's. He's always polite and smiley. Rings my door bell and hand my parcel too me. If I'm not at home he knows to leave it in... See more

Company replied

Rated 5 out of 5 stars
Verified

Whoever our delivery driver was Was great , just like Pavla who was amazing in our area Abercynon R .C .T . Unlike some who just leave parcels literally on the doorstep/ pavement, that anyone... See more

Company replied

Rated 4 out of 5 stars

Deliveries are timely and even better now that they ring the door bell. The drivers still leave the parcel and walk away but I understand that they have got much to do and it's part of the low fee... See more

Rated 5 out of 5 stars
Verified

Prompt delivery. When they didn't get an answer at the door they left the parcel in a discreet location and communicated this by taking a picture. I value the care taken with my goods. I haven't had... See more

Company replied

Rated 3 out of 5 stars
Verified

Service is generally acceptable but it is still "drop and run" !! I suppose we are lucky, our usual driver rings the doorbell at least, so thanks to her for that and so far our parcels are actually l... See more

Rated 5 out of 5 stars
Verified

Always have delivery by kind and friendly gentleman who is aware of our disability and takes rime ro wait or deliver around the back . Kept upto date via emails on rime and sate of delivery

Company replied

Rated 4 out of 5 stars
Verified

What has happens to Ryan? Such. Polite, who waited for me to get to the door. Whoever is delivering now one ring and then gone. As I’m disabled it’s very difficult to pick up parcels from outside the... See more

Rated 5 out of 5 stars

I have done this review and you have asked me to read the review on trustpilot and see the reply sent back from EVRI. You have asked me write another one so I will say that I always like having delive... See more

Company replied

Rated 3 out of 5 stars
Verified

You need to give a day or more notice before you just say - we will be delivering tomorrow. Or, at least ask if that day is ok. I do accept you have one heck of a load of deliveries everywhere ever... See more

Rated 5 out of 5 stars
Verified

I've always received brilliant service I've never had any problems Always deliver on time, never had a package go missing (yet) Paul our usual driver is Lovely, he's friendly polite and efficient... See more

Company replied

Rated 5 out of 5 stars
Verified

I am always glad when a seller chooses Evri to deliver my parcels. I like the communications informing me of where my parcel is and it is so easy to track it . I find Evri quick and reliable once t... See more

Company replied

Rated 3 out of 5 stars
Verified

The delivery drivers are always polite and pleasant. However, the emails with the time slot are arriving later and later- sometimes within the time slot itself. Some drivers deliver to the back of the... See more

Rated 5 out of 5 stars
Verified

The delivery was perfect. The driver parked carefully, respected my property and waited for me to collect the package from him. He was friendly and courteous. The delivery was on time and the courie... See more

Company replied

Rated 4 out of 5 stars
Verified

Moses, the driver is very good, polite and friendly. His delivery standards are second to none. He always makes sure that my deliveries are delivered safely. When he was on holidays, my deliveries... See more

Rated 5 out of 5 stars
Verified

They emailed me to give an estimated time of delivery. The parcels were delivered in the time slot given to me. The driver was polite and took photo of giving me the parcel without showing my fac... See more

Company replied

Rated 4 out of 5 stars
Verified

7 out of 10 most things that I buy are great some or not your fabric that you use sometimes it’s dreadful designs a great fabric is not other things a bit cheaper nasty but I buy a lot. I don’t send... See more

Rated 3 out of 5 stars
Verified

Waited up from 17.34 delivery due between 17.34 and 19.34 parcel actually arrived at 22.00. When I tried checking onlinetracking had been turned off and the goods were down as not allowed to be left i... See more

Rated 5 out of 5 stars
Verified

Evri has been absolutely reliable round my way with a hard working friendly driver who takes pride in providing a top class service. Definitely one of the best if not the best delivery company.

Company replied

Rated 5 out of 5 stars
Verified

Today's delivery was great. On time and delivered to my door. These items from Damart were re sent as previous delivery was delivered to another address not in my building. Photo of parcels outside a... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent delivery. 25.10.25 Parcel was delivered within the time slot. Driver left parcel in a secure place, respecting my property by closing door abd gate after delivery. Parcel was received in g... See more

Company replied

Rated 5 out of 5 stars
Verified

I am very lucky to have a great Evri driver who is always considerate while on my property. He always puts my parcels into my safe space and he always closes my gate behind him.

Company replied

Rated 3 out of 5 stars
Verified

Evri often takes longer to deliver items than other courier companies. You advise the customer when you have the parcel, but between then and when you actually deliver, seems like quite a long while.... See more

Rated 4 out of 5 stars
Verified

Delivered on time and very good with delivery information. Only criticism I have is that the driver rang the door bell and just left the package on the doorstep and drove off, luckily I was in but if... See more

Rated 4 out of 5 stars
Verified

Evri has always kept me fully informed at all stages of delivery of parcel. My usual driver is very good and delivers on advised date and time. Gave only 4 stars due to the fact that recently driver h... See more

Rated 3 out of 5 stars
Verified

Parcel was left in front of the door in full view of the street even though nobody was home. 3 stars as the delivery wasn't stolen but there are better spots on the property that ensures not every... See more

Rated 5 out of 5 stars
Verified

Sobia is very reliable, trustworthy, leaves parcels in my porch and always makes sure the door is secure before leaving the premised. On the odd occasion we have seen her she is friendly and polite

Company replied

Rated 4 out of 5 stars
Verified

Most of our Evri deliveries have been on time and with plenty of advance notice . Just occasionally deliveries have been left on the doorstep without a knock on the door which does alert us to collec... See more

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Company details

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About Evri

Written by the company

Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.

Contact info

Download the Evri app

Manage your delivery preferences, track and send parcels easily.

4.1

Great

TrustScore 4 out of 5

5M reviews

5-star
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Replied to 83% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

I received my delivery but only by…

I received my delivery but only by total luck. It was left in the bin store in my block of flats. Previous items left there have, perhaps unsurprisingly, been thrown away. Fortunately, I was home quite soon after the delivery had been made, so could rescue the items. Please don't leave deliveries in the bin store.

30 October 2025
Rated 1 out of 5 stars

Worst company to get parcel delivered

Worst company to get parcel delivered, for weeks, they got the parcel but no delivery update,never use Evri if things need to be delivered on time

25 October 2025
Unprompted review
Evri logo

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley

Rated 1 out of 5 stars

I ordered two parcels and never…

I ordered two parcels and never received them, the first was from QVC, they said it was delivered on the 04/10/25i didn’t receive it so I messaged them as can’t phone them, so ridiculous. They sent me a picture of a parcels outside a house on a doorstep on a mat, I messaged them back and told them that it’s not even my house as I don’t have a doorstep or a mat and I don’t even know where it is. They messaged me back saying they would look into it and they’ve still would contact QVC and someone would phone me, I never got a phone call. I left it a week or so, know phone call. I then phoned QVC and explained the issue and asked had Evri contacted you and they said they’ve not been contacted, Evri why have you got to lie. Second parcel order from from Amazon last week, they messaged me on the 24/10/25. Saying parcel delivered left in porch, I messaged them again as you cannot phone them. I told them I haven’t received my parcel and I don’t have a porch and I want someone to phone me. They messaged saying they would look into and phone me, it’s been nearly a week and they have not even contacted me. I messaged Amazon so they contacted Evri and Evri told them I’ve received my parcel, so Amazon told me I could be refunded. Evri your drivers are not doing their job as if the customer is not in they cannot be bothered to call back so they are leaving the parcel anywhere, or if they can’t find the address they are leaving it anywhere. What is wrong with you as a company, I’ve read over so many of your customers reviews and it’s more than less the same issue. WhY DONT YOU DO SOMETHING ABOUT THIS. You wouldn’t have a company if it wasn’t for your customer, sort out your drivers and don’t lie for them

24 October 2025
Unprompted review
Evri logo

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley

Rated 5 out of 5 stars
Verified

I can't see how you can do more

I can't see how you can do more. For example your rep was going to make a delivery to my address but saw me go into a shop so he wait for me to come out and gave me the item.

30 October 2025
Evri logo

Reply from Evri

Thank you for the positive feedback! It means a lot to us.

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