Evri Reviews 

I have been trying unsuccessfully since 155 July to contact Evri about a missing parcel. Yesterday I was advised by Kimberly to contact them by phone or email. What a disaster!!!! Your systems would not let go past the first stage. I finally contacted Amazon and the problem was resolved by within 10 minutes. Yesterday I advised that I found the delivery service poor. The customer care is probably worse!!! I have found this process extremely stressful and hope I never come into contact with Evri again

Fast reliable. Left in safe place as requested.

Evri sub let delivery driver comes down the drive and runs over our solar lights and reflective poles designed to stop this from happening, delivers the parcel and drives off, all on cctv and you can see him looking at the damage, Evri can't do anything but ask his manager to get in touch, which they haven't, Evri will not supply details or take up any further, Drop 53, Round 0532

Three parcels in 3 days. First just left on doorstep, didn’t bother knocking or ringing the bell. Second delivered to wrong address and just left by edge of road, only found it after seller sent me tracking details/photo. Third one missing. Not getting any better.

Evri are the worst delivery company!

They even had to change their name because of the poor showing from this company yet that's changed nothing! How can they still be in business?

Ordered items on a next day service, told it would be out for delivery with an hour's time slot then not 30 seconds later, notification saying that it's delayed and they don't know when it will come.

It's impossible to contact them to track the parcel or even arrange to collect it ourselves.

Absolute trash, I will boycott any company using Evri - I spend over £50k with couriers each year and I wouldn't EVER touch everi even if they are cheaper!

We are always pleased with the company’s carefully parcel handling and safe delivery.

Excellent as always, always on time when said, can't fault, delivery driver very polite and friendly and evri has never let me down,thankyou .

Nice pleasant delivery person. All on time. Very good...👍

Incorrect delivery to me, address is just around the corner, but I don't get paid by Evri to deliver parcels when they have already been delivered to the wrong g address. You would think the basic requirements for a driver for any company would be how to read?
It's absolutely shit that you can't even talk to a Evri customer service agent.
So for that I see them as useless

Every time I have a bad delivery experience, it's always Evri, and every time I'm left frustrated beyond words. It's the most unreliable delivery service and I avoid them at all costs. My latest experience involves an Amazon seller and an order that never arrived. Be careful, Amazon will hide all reviews if they mention Evri and the delivery company, so the seller still has high ratings.

My parcel was just dumped at the back door . No ringing my doorbell ,no text or email to say it had arrived. When I went out to feed my birds I stood on my parcel.i tried to complain by chat . But Ai couldn’t understand me because I was complaining.i left word on for someone to ring me back, but they couldn’t be bothered just sent me a text . Download the Evri app I’ve got it . Bad service . Parcels that are dumped and run . Bad service . And as for trying to complain you can’t . So that’s why you’ve got 1 star this is the second time I’ve complained in 2 weeks .

I’ve had over 100 deliveries in the past year from Evri and not a single delivery was “on time” always one or two days late.
Get an Email on the morning you are expecting the parcel and then within five minutes you get another stating it’s going to be late because the driver was unable to deliver the parcel. So, you check their website to see why the parcel hasn’t been delivered only to find a totally black picture that is supposed to represent a delivery that he couldn’t gain access to, which is bizarre as the address is a 24hr 7 day a week manned business. If the driver can’t or doesn’t want to do the job, Replace the driver and restore your reputation.

I genuinely don't understand how Evri continues to operate with such consistently poor service. This isn't an isolated incident either—both my friends and I have experienced multiple failed deliveries over the years.

The delivery drivers seem to have little regard for customers' parcels. Packages are often left in inappropriate places, marked as delivered when they aren't where they should be, or handled with complete disregard for basic care. It's incredibly frustrating to be told your parcel has been delivered, only to spend ages trying to locate it or discover it's gone missing altogether.

To make matters worse, Evri's customer support is virtually non-existent. Instead of being able to speak to someone who can actually help, you're forced through a pointless automated chatbot that provides no meaningful assistance. I reported my missing parcel on Monday, and days later I still hadn't received any response or update. When a company loses your package, the absolute minimum customers should expect is timely communication—and Evri failed even at that.

The combination of unreliable deliveries and ineffective customer service makes for the worst courier experiences I've ever had. If you have any choice in who delivers your parcels, avoid Evri. I certainly won't be using them again.

Delivery quick and caring service.

On time delivery and good customer relattion

Excellent service from Javid. Always very friendly and polite.

First class service thanks

Not happy. I clearly put my home address for delivery - on the app it says they would attempt delivery 3 times BUT EVERY SINGLE TIME THEY LEFT MY PARCEL OUTSIDE THE MAIN DOOR if nobody was at home, there were instances where neighbors’parcels were stolen by stranger.

Courier left parcel on ground not in porch, did not ring doorbell

Driver left parcel on my door step - only for someone to walk way with it. I got there just in time, asked the driver he can't leave packages in the open like this, He informed me it was Evri policy and acted unprofessionally (rude).
If someone had picked it up and walked away with it, then I would be drawn into a long dispute.
Will always be Hermes - no matter how many times they rebrand!