Admiral Insurance Reviews 

159,611
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 24,337 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their overall interactions and support. Customers frequently praise the supportive and knowledgeable staff for guiding them through various policy options with remarkable patience and clear explanations during phone calls. Many consumers also appreciate the competitive pricing models and the extremely straightforward online setup process designed for their specific insurance needs. However, some people mentioned unexpected price increases and extra fees following recent policy updates or minor reported road incidents. A few reviewers noted that managing account changes or navigating specific customer service interactions occasionally presented frustrating communication challenges.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that quotes are competitive and reasonable compared to... See more

Service

Users describe positive interactions with service, highlighting helpful and efficient agents who make getting... See more

User experience

Consumers find user experience to be positive, reporting that the online platform is very straightforward and... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting helpfulness, patience, and... See more

Customer service

People report positive experiences with customer service, highlighting that support agents are very helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to set up step by step, not a bad price for what I have, dearer than another one I have with another insurer whom I tried but were asking silly questions like whys the house empty answer "because... See more

Company replied

Rated 5 out of 5 stars

I have admiral home insurance and recently had to make a claim. The claim handlers were great. Really helpful, reassuring and explained everything clearly. The claim has been dealt with very quickly... See more

Company replied

Rated 5 out of 5 stars

Agent Fay talked me through everything making my decision to accept the quote for insuring my car easy.She also offered me additional offers for home insurance and multi car insurance which i shall... See more

Company replied

Rated 5 out of 5 stars

The staff member who helped me was friendly, efficient, and very patient. I’d had problems creating a login for a new policy due to the situation being complicated by a previous but currently defun... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency
  5. Pet Insurance Company
  6. Travel Insurance Company

Written by the company

Admiral was launched in 1993 and is now one of the UK’s largest providers of insurance. As well as car and home insurance Admiral offers black box insurance with Admiral LittleBox and is the home of MultiCar for households with more than one car to insure. For anyone who has to insure their home and their car, Admiral offers MultiCover, designed to cover all your vehicles and home on a single policy giving you a discount on your premium and the ease of one renewal date. Whatever the type of insurance, Admiral’s aim is to give great service and value for money to UK consumers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

160K reviews

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4.5

All reviews

(159,611)

22,468 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable

You were efficient and helpful and it went smoothly.
I have moved away from Axa thank heaven , after years of disappointing service.

4 September 2026
Rated 5 out of 5 stars

I changed from another Insurance…

I changed from another Insurance company after a few years with them, but increased prices made me think of trying other Insurance providers. I chose Admiral. The change over was faultless and l got a better value insurance deal for the same cover as my previous company.Thanks Admiral.

6 September 2026
Rated 1 out of 5 stars

Penalised for Non Fault Claims

So to summarise our car was hit while parked. It was then eventually repaired but it took a year to resolve the claim due to the daft tactics of the insurance company of the person who hit us. In that time we renewed the insurance and now the claim has rightly been settled in our favour and we recieved the excess back. However, as we renewed with the claim outstanding at the time and with it now resolved I phoned to see if a refund on the premium was due as we were not at fault. They said no because apparently the way premiums are calculated it does not matter if you hit somebody or they hit you which I found very odd indeed. I just find this absolutely bizzare? Surely somebody who is at not at fault should not be penalised the same as someone who is? I have written this review to make people aware that if you are with Admiral you will be penalised even if you have done nothing wrong in relation to car accidents and claims. I am confident this is not the case with other insurers.

8 August 2026
Unprompted review

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