OVO Reviews 

The person who spoke to me was very thorough, helpful, patient and attentive. However, I had to wait FAR too long to actually get through to someone.

Very good I’m like Ovo Dabest

I’ve been in credit by more than £500. OVO increased my Direct Debit would increase from £214 to £251. Why can this be on a per year bases; would make ever bodies life a lot easier? Not to have these constant changes.
I contacted OVO by email, there cannot talk to you or do not answer questions.
They obviously do not wish for customers that pay!
Should have stayed with EDF, they may have been a little more expensive but at least the DD stayed the same for 12months at a time.

Excellent and helpful customer service

All my questions were answered very clearly..

Very helpful qnd friendly service from Lia at OVO. Very satisfied with her great customer service

Very personable and helpful - much appreciated.

The lady I spoke to was extremely helpful with my change of address and setting up a new account. Great customer service.

Wrongly set a debt collector on me at the beginning of this year, 4 YEARS AFTER LEAVING THEM. Initially denied any wrongdoing, then after admitting thier mistake advised they couldn’t call them off !!??
Ended up having to get the Ombudsman involved, and even then it took them months to correct things.
Left me with a bad credit rating, which had serious knock on consequences, still affecting me today.
A truly despicable company.

Very very helpful sorted everything out for me

The person on the other end of the phone understood my concerns and answered my query competently.

Customer service was extremely helpful

Was able to ascertain surfacing as to how to resolve issue. Kind representative, has a good laugh and made process less stressful

I always get best customer service since i have joined OVO, they are very helpful and treat you politely

The person I spoke with was very helpful and listened to my problem very patiently . I felt he understood my issues and was very sympathetic and came up with a very good way forward .

Although a long wait for the call to be answered the gentleman was very helpful and made everything easy to understand

My direct debit was massively increased. I called to discuss as really couldn’t afford such a huge amount. Dave was a great help. Explained my options to me and found the best solution which I was happy with. Thank you.

Ali was great, helpful, clear, personable and really helped me with my account!

Good afternoon, your staff where excellent, in dealing with my call, however the only negative was length of waiting time to speck to your staff. Approximative 32 minutes. thanks Gary