E.ON Next Energy Ltd Reviews 

227,217
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 52,919 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently state that the exceptionally helpful staff and professional engineers arrive on time, explain work clearly, and ensure every installation is handled cleanly. Individuals switching providers note that the overall transition is remarkably smooth, well-communicated, and completely hassle-free from start to finish. However, some reviewers were not happy with rising costs, mentioning that daily standing charges and overall tariffs became far too expensive. A few customers additionally pointed out frustrating communication gaps, noting that getting timely responses or proper assistance from support channels could sometimes be difficult.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising polite call handlers and knowledgeable... See more

Customer service

Clients share positive opinions on customer service, noting that representatives are helpful, polite, and... See more

Service

Consumers find service to be positive, highlighting how easy and efficient it is to switch energy suppliers... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how simple and speedy the switching... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions on costs and tariffs vary widely. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I did not look for an alternative quote but accepted the offered fixed deal a couple of weeks before my current deal expred. The tariff, not unexpectedly, was slightly more expensive including the st... See more

Rated 5 out of 5 stars

The engineer arrived well within the designated time slot, she was very smart and pleasant, she introduced herself and showed her credentials and explained what she was here to do. She carried out my... See more

Rated 5 out of 5 stars

I had accrued a little credit on my gas and electric and was able to log into my account via the Eon app and submitted my request for a refund. I could choose the amount I wanted and this was then p... See more

Rated 5 out of 5 stars

The installing technician was right on time. He was very personable. He used foot coverings whilst in the house, and completed the installation is a timely manner. The quality of his work if first cl... See more



Company details

  1. Energy Supplier

About E.ON Next Energy Ltd

Written by the company

At E.ON Next, we make new energy work. We aim to do this by helping remove the barriers of the energy transition, so that our customers can reduce their energy bills and environmental impact with future-ready home solutions.

With over 1.5 million energy saving measures installed in UK homes, we've already helped households save £10 billion on bills and significantly cut carbon emissions.

But we're more than just an energy provider. As an E.ON Next customer, you get:
  • A range of electricity and gas energy tariffs.
  • Discounts on boilers, solar panels, air source heat pumps, and electric vehicle (EV) chargers.
  • Great savings with exclusive Energy Saving Picks.
  • Easy energy management with our E.ON Next app and online account.
  • Access to friendly, helpful, and dedicated Energy Specialists.

    Switch to us today and make new energy work for you. T&Cs apply.

    Already an E.ON Next customer? We’re eager to know your thoughts! If you'd like to share your experience, please leave us an E.ON Next Trustpilot review.
    Get a quote
  • About E.ON Next Energy Ltd.

    Written by the company

    Choose energy that comes with your own dedicated Energy Specialists and get exclusive discounts on home energy tech like EV chargers, heat pumps, and solar panels. Switching couldn’t be easier. So why not find out more and join us? Get a quote today at https://www.eonnext.com/dashboard/journey/get-a-quote

    Why not make the most of what E.ON Next can offer?

    We’re always striving to give our customers more.

    With E.ON Next you get:

    T&Cs apply. Why not find out more today.


    Contact info

    4.5

    Excellent

    TrustScore 4.5 out of 5

    227K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.5

    All reviews

    (227,217)

    51,968 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    It would take a lot for me to change from EON

    Every month I get all the information I need to know what is involved in my bill. When I need to renew contract I get a lot of information and choices ( they also let you know about other companies). I have never had a problem with EON

    6 September 2026
    Rated 5 out of 5 stars

    Eon-Next have always kept me in the…

    Eon-Next have always kept me in the loop with the cost of my gas and electric. I am hardly in my flat because I look after my mum and her dementia, so the bills are kept within reason with the amount of money I get on benefits. Eon next are probably the best company I have ever been with. W the fact that they

    4 September 2026
    Rated 5 out of 5 stars

    Making the change has been effortless

    Making the change has been effortless, everything has been taken care of for me, I’ve had to do very little and am now on a very good fixed tariff for 2 years so don’t have to worry about it until 2028. Very highly recommended, thank you

    6 September 2026
    Rated 5 out of 5 stars

    I am with the E.ON for a while now and…

    I am with the E.ON for a while now and luckily I hadn’t have any problem. Easy to send the meter readings and when need to I give them a call , they are always very polite and willing to help.
    E-ON fixed tariff are very reasonable for mony . Thank you .

    6 September 2026
    Rated 4 out of 5 stars

    I think the company have explained the…

    I think the company have explained the new tarrif clearly which has made me aware of how to be as economical as possible. However it is probably difficult to change preparing an evening meal after 7pm when it is more economical. We are trying to be as careful as possible.

    5 September 2026
    Rated 1 out of 5 stars

    Smart meter wors

    Last year there was a problem with the smart meter and they did everything in their power not to attend my home to fix.Took them 6 months and utterly unhelpful the whole way blaming everyone apart from themselves.Just pray you don't have a problem

    12 September 2025

    The Trustpilot Experience

    Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

    We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

    Learn about Trustpilot’s review process.

    Here are 8 tips for writing great reviews.

    Verification can help ensure real people are writing the reviews you read on Trustpilot.

    Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

    Take a closer look