EDF UK Reviews 

Very nice person I spoke to and he was nice and slow with me and explained everything so simple to understand it so it was a very good interaction with the person and he explained all about the app and they will keep me updated with things will definitely recommend this company very respectful and understanding

Temi was very helpful &resolved my query efficiently

I spoke to Lewis today at EDF
From the moment he answered my call
What an absolutely great shopping experience I had with Lewis
I had a great repore with him .
Lewis was polite excellent telephone manner and very professional through the call
If I were a mystery shopper Lewis would have scored well in excess of 100%
Well done Lewis you are a star

I called EDF two days ago with queries about their tariffs. My call was answered by Kevin. He answered my questions directly and clearly and gave me the reassurance I needed before choosing my next fixed tariff. It was very much appreciated that I could actually talk to someone about my concerns. A bonus these days.

EDF rep, Angel, was really knowledgeable, empathetic and friendly, many thanks.

While the advisor wasn't able to solve my problem, related to my smart meter in-home device, she was kind and courteous, and fortunately I did not have to wait too long for my call to be answered.

However, EDF's customer service is no longer what it was; it used to have a freephone number and 24-hour webchat allowing me to flag problems up, whereas now the telephone helpline is only available until 5pm Monday to Thursday, 4pm on Friday, and closed all weekend.

Valerine was absolutely fantastic! She was extremely helpful, patient and professional. She took the time to explain everything clearly and made sure I fully understood everything. Her friendly attitude and excellent customer service made the whole experience a pleasure.
Valerine is a real credit to EDF and truly deserves recognition for her outstanding service. Thank you so much, Valerine!

Jordan, the agent I dealt with, was well informed, courteous and helpful.

The team member I spoke she was very helpful.

The business was short and done in minutes as usual and Nicola was perfect and helpful.

spoke to a lovely young man Dan, he dealt with my querie, it was very easy thank you. Great customer service.

Leif Realyn was very helpful and answered all questions politely and helped to sort out what I needed to do. Excellent service.

Grate customer service
Kind Regards

Mikhail talk to i phone as googled who help free items EDF came up on benefits warm home discount priority redgester me diabetes age id be able get help i got told not asked goole said try again

Emma Team T, help me resolve my issue.
She was calm and kind.
She has a good communication skills.
Thank you Emma.

Agent made everything clear and easy to understand. A pleasure to speak to her on the phone. She resolved all my queries

Just did what I wanted

Hi EDF
I had to call today to EDF costumer service regarding my monthly payment due to my job . I spoke to miss karina mari she I explained to her my satiation she understood very well and solved my issue accurately and accordingly thanks a lot Karina . Regards Salamat ali