I transferred to EDF due to the failures of a competitive supplier. Both on product and inaccurate customer advice. I found EDF to be a breath of fresh air no gimmicks ie free coffee just concise desi... See more
Company replied
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Review summary
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The guy who came to fit new smart meters was very very good. Pleasant and polite, giving us all the information we needed. We were concerned that the smart meters wouldn't work as they are situated qu... See more
Company replied
I paid an electricity bill for over £500into an old account number in error. I contacted the EDF team who requested I send them proof that the money had gone into an old EDF account. Having done this,... See more
Company replied
Antony from EDF was extremely helpful today. He guided me through the meter, helped me get my connection set up, and explained everything clearly in a way that was easy to understand. He was very po... See more
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Company details
Written by the company
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
Contact info
United Kingdom
- hello@edfenergy.com
- www.edfenergy.com
Save cash and carbon with EDF
4.8
Excellent
241K reviews
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Excellant STEVE TEAM 18 F
Excellant STEVE TEAM 18 F. Very very helpful and polite and respectful. Especially as I explained I was an elderly lady!! He will go far!! He needs to teach others how to teach people!!
23 July 2026
Ben Wybrow
Ben Wybrow - Massive Thank you.
Ben has been amazing with supporting us with debt repayment. Extremely helpful and supportive - thank you Ben for all your help you are a superstar :)
23 July 2026
Smooth, supportive service from EDF
EDF have been excellent in dealing with my enquiry. Their team responded quickly, kept me fully updated, and handled everything with professionalism and genuine care. Even through social media, their communication was friendly, efficient, and reassuring. It's refreshing to deal with a company that listens and resolves issues so smoothly. I'm grateful for the support they provided.
23 July 2026
Unprompted review
The operator was most helpful nd well…
The operator was most helpful and well versed in the product.
23 July 2026
Jake was fantastic
Jake was fantastic ! Very polite , informative and very helpful . The whole call took just a few minutes . I am very satisfied 😊.
23 July 2026
Vicky from Team G was really helpful in…
Vicky from Team G was really helpful in reassuring me that there was no issue for me to address after I had received e-mails indicating an issue with my meter I needed to respond to. She also helped my switch my tariff. She was great to speak to. Thanks Vicky.
21 July 2026
Mister RAZ was Wery helpful,and solved…
Mister RAZ was Wery helpful,and solved my problem. Many thanks. Hopefully, that, not going to happen again.
23 July 2026
A very helpful person though not always…
A very helpful person though not always 100% easy to undertstand.
23 July 2026
Quick and relevant response
I received a very quick reply from someone (Jenny) who understood my point and remedied the situation.
23 July 2026
Ruby answered most of the questions I…
Ruby answered most of the questions I put to her and took over the signing for the new terms for me as I had never done this before.
23 July 2026
Quick response from EDF to my call.Raz…
Quick response from EDF to my call.Raz answered my call in a polite and professional manner.I explained my issue and Raz clearly outlined the options available and I was able to choose the best option for my situation.Raz clearly explained what would happen next and finally asked if there was anything else I needed.Overall an excellent service.
23 July 2026
Dubhz was a fantastic help today
Dubhz was a fantastic help today, working for a PM company and trying to resolve clients issues can be stressful and she was really efficient and helpful.
23 July 2026
Kaylee was helpful and so patient.
23 July 2026
The service is very good
23 July 2026
Agent provided adequate solutions for…
Agent provided adequate solutions for my issues. Was polite and courteous
.
23 July 2026
Great easy to understand what was…
Great easy to understand what was explained to me about my new fixed tariff. Pleasant and friendly agent 😊
23 July 2026
Ben to the rescue go team 17A first class service
My IHD had not been working since installed and Ben from team 17A sorted the problem .. just wish it had been Ben when i first reported that the display was not receiving info from gas smart meter. I had given up .. but Ben was outstanding and resolved the problem. Great communications and instructions . Credit deserved to him
23 July 2026
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