Being a 1st time selecting Sat/Sun slots [ & not being good at new things, age wise] I couldn't see why I was unable to get cheaper slots that I needed. I hope i have done it right for October. Otherw... See more
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Review summary
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I've used Scottish power for years because everything is made simple for you . They are very good and offer reasonably cheaper tarrifs than other providers . It's the simplicity that's a big pull for... See more
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Having newly discovered a fault on my electric smart meter, I have yet to receive a date to put this matter right. Meanwhile, I am not having the advantage. of two 4 hour sessions at a reduced pric... See more
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I have been with Scottish Power for several years now, I find the ease of use managing my account through the app perfect for me, I can manage my monthly direct debit, see how much energy I'm using, c... See more
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Company details
About ScottishPower
Written by the company
ScottishPower is one of Great Britain's leading integrated energy companies, supplying gas and electricity to millions of homes and businesses across England, Scotland and Wales.
We're helping customers manage their energy, control costs and prepare for a lower-carbon future. Alongside our range of energy tariffs, we offer products and services including air source heat pumps, solar panels and batteries, EV charging, and smart meters.
Customers can access online tools and support to help them understand their energy use, manage their account and make informed decisions about their household energy. This includes services such as Direct Debit Manager and My Energy Tracker, which helps eligible customers keep track of energy costs and payments.
We also offer innovative products such as Power Saver, giving eligible customers the opportunity to choose up to 8 hours of half-price electricity at selected times every week. Customers can visit our website to learn more about Power Saver, our energy tariffs and other ways we can support them.
Our website provides information and support on topics including the energy price cap, switching energy supplier, meter readings, billing and energy efficiency, helping customers find answers when they need them.
Opening Hours
- Online account and support services available 24/7.
- Additional customer service opening times are available on our website: www.scottishpower.co.uk
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
205K reviews
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There was no messing around straight…
There was no messing around straight forward and easy to understand
7 September 2026
Helpful advisor who gave the best &…
Helpful advisor who gave the best & relevant information available at the time of the call
7 September 2026
A company that cares
The agent who helped me was named Sinesipho, she was really nice and helpful, I suffer with severe anxiety especially over the phone, she made me feel relaxed and able to talk, she offered me help and advice without making me feel bad and she was able to help me through a situation that I found very difficult and stressful, it’s agents like her that made me feel like a valued customer and make me glad to be a Scottish power customer
7 September 2026
Refund request
Made a request for a refund through my app, not a great with IT however found this process, as a senior customer, straight forward and easy.
6 September 2026
I like Scottish power
I like Scottish power, good customer service, seem to help with problems OK on phone or on line
6 September 2026
Great service and great customer…
Great service and great customer service. From the staff over the phone to the laid out step by step explanations on the app. Brilliant much better than british gas!
6 September 2026
Very bad customer service and they take…
Very bad customer service and they take money from your account when they see you have saved enough money in your account and bring unexplained bills. They took almost 500 pounds for gas and electricity for August only when the heating was not on and the kids are on holiday, after contacting them they said I used it i explained to them and asked them to send an engineer they refused and I never got my money back.
25 August 2026
Unprompted review
Oops
Received notification that electricity account had been closed - news to me. Someone somewhere had pressed a wrong key.
However when I phoned to find out what had happened it was corrected straight away, closed account was reinstated.
6 September 2026
Reliable..
6 September 2026
I think you should send your customers…
I think you should send your customers a card which we can use it to buy the energy instead of sending us letter.
6 September 2026
The person l spoke to was most helpful…
The person l spoke to was most helpful but l cannot say the same for the company that install the smart meters. I have had at least four men attempting to allow your base to read my meter but l still have to WhatsApp my readings. I have had three ‘no shows’ when an appointment has been arranged. At present my gas meter doesn’t show any numbers.
6 September 2026
It was weekend and key would not work…
It was weekend and key would not work in my electric meter but phoned and a lovely lady helped me told me what to do and everything was sorted
6 September 2026
Got on with the job
I don’t think we were actually in at the time of the visit. My wife may have spoken to him via the ring doorbell, but I believe he was able to do whatever was required as our meter is outside near the front door.
6 September 2026
Giving me accurate meter readings and…
Giving me accurate meter readings and informing me if I need to change monthly direct debit.
6 September 2026
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