British Gas are always reliable. From when I rang to make an appointment to the text to confirm. Another text to remind me of date and time. Engineer then rings or text to say he’s on his way. A... See more
Company replied
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Review summary
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Reviews shaping this summary
Had new smart meters fitted today for electric and gas, the communication was great. Emails and texts confirming the appointment. The engineer called prior to arrival to give his name and name of comp... See more
Company replied
Very happy with the service provided by British Gas. Booked an annual boiler service on line, which was simple to do and had an immediate confirmation message. Several messages followed and a phone ca... See more
Company replied
I had my electric and gas meters changed today by BG engineer Alex. He was friendly and professional, explained everything and my gas boiler and electricity are working perfectly after his visit, unli... See more
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Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
349K reviews
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Excellent service from British Gas
Excellent service from British Gas from fitting the boiler to annual inspections. The engineers are helpful, knowledgeable & efficient. I took out boiler & heating cover when the warranty ended which includes annual servicing which is well worth the money for the peace of mind it gives me knowing that my boiler is safe & working efficiently. All in all I would highly recommend British Gas.
23 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
By far the worst customer service I've…
By far the worst customer service I've ever experienced, the level of incompetence demonstrated, in fixing a simple error they had made was beyond a joke, the customer service agents at best, didn't know what they were doing, and at worst were rude and argumentative, an issue that should have been resolved in minutes, took over a month!!, the situation whereby they had billed me for around 26 times my actual usage, could have been extremely worrying and stressful, for an elderly or vulnerable person, was so relieved to get away from them, and the contrast in the customer service at the new supplier couldn't be more stark!, avoid at all costs!!
1 July 2026
Unprompted review
Reply from British Gas
I am truly sorry to hear about the exceptionally poor experience you've had with our customer service. It's clear we fell far short of expectations in resolving your billing issue, and I understand how incredibly frustrating and stressful this must have been, especially given the significant overcharge. We want to make this right for you. Please send us a private message on Facebook, X, LinkedIn, or Instagram with #Trustpilot and a brief overview of your review, and we’ll take a closer look.
If you'd like to discuss this further, please send a PM on Facebook using https://m.me/britishgas & include #Trustpilot, include your full name, address & DoB. One of my colleagues will get back to you. If you don't have access to do this, you can use the webchat option via the website or app. Thanks, Sukhi
Polite engineer
Polite engineer, respected property and was willing to answer my questions
23 July 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that our engineer was polite, respected your property, and was happy to answer your questions. We really appreciate your positive feedback!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Great service from BG engineer
Great service from BG engineer who came to sort gas and electric meters. He was friendly, effective and quick.
22 July 2026
Unprompted review
Reply from British Gas
This is what we love to see! We're so pleased to hear that our engineer provided such friendly, effective, and quick service. Thank you so much for sharing your positive experience.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Efficient
On time, efficient. Great service from a focused and motivated Smart Engineer.
19 July 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that our engineer was focused and motivated, providing you with efficient and on-time service. We really appreciate your positive feedback!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Eriq was very polite and well informed…
Eriq was very polite and well informed about Smart Meters and arranging for us to have one fitted in August. He explained what we needed to do and asked if there was anything else we needed to know. When I didn't understand he took the time to explain it. As OAPs we appreciate people taking time with us. Thank you again Eriq.
22 July 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that our colleague was so polite and well-informed about Smart Meters. We're delighted they took the time to explain everything clearly, especially appreciating your patience. Thank you for sharing your positive experience!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Reply from British Gas
Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Same day service
I logged the call early morning and got a same day appointment for the afternoon. Two hours later, got a call to say that the engineer could come earlier. Problem fixed before midday. Very efficient
20 July 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that we were able to arrange such a prompt appointment for you and that the problem was resolved so quickly. We're delighted you found our service efficient!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Reply from British Gas
Hey Nicola
Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
British Gas contacted me and kept me…
British Gas contacted me and kept me informed of my booking for a Boiler Service. The Engineer was on time for the appointment and was respectful of my property. He was polite and professional, giving me reassurance that my Boiler was in good working order. Thank you Callum.
23 July 2026
Unprompted review
Reply from British Gas
This is wonderful to hear! We're so pleased that our engineer provided such professional and reassuring service, ensuring your boiler was in good working order. Thank you for your feedback!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Reply from British Gas
That's fantastic to hear! We are so pleased that you had such a positive experience with our service. Thank you for taking the time to share your lovely feedback.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
British Gas engineers are always…
British Gas engineers are always friendly helpful friendly helpful and efficient
21 July 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that our engineers consistently provide such friendly, helpful, and efficient service. Thank you for taking the time to share your positive experience with us.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
The engineer that came to see my…
The engineer that came to see my washing machine and dishwasher and tumble dryer was very polite and he got on with his work without being distracted
21 July 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that our engineer was polite and focused on their work while attending to your appliances. Thank you for sharing your positive experience with us!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
The engineer from British Gas was…
The engineer from British Gas was booked to give me a quote. He was able to undertake the work and put all appliances back in place for me. He was polite, informative and very professional.
23 July 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that our engineer provided such a professional and informative service, and that they were able to undertake the work and put all appliances back in place for you. We're so pleased you had a positive experience!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Calum was an exceptional engineer!
Calum was an exceptional and very professional engineer and the whole annual boiler service went really smoothly . Would highly recommend.
21 July 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that our engineer was exceptional and professional, and that the annual boiler service went smoothly. Thank you for your recommendation!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Easy to book an appointment,the…
Easy to book an appointment,the engineer arrived was friendly and respectful completed his work explained everything he was doing
21 July 2026
Unprompted review
Reply from British Gas
Hi, this is what we love to see! I’m so pleased we’ve given you a 5‑star experience — thank you so much for letting us know 😊 If you need any help in future, please don’t hesitate to reach out on our social media platforms. Be sure to mention Trustpilot so we can pick up your query quickly 😊
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Annual boiler service.
Engineer came to do my annual boiler service today, excellent Engineer, polite and informative, would reccomend British Gas cover to anyone, never had a problem in all years we've had the cover, simple to book online and text alerts for the progress of my appointment, very happy.
23 July 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that your annual boiler service went so smoothly! We're delighted that you found our engineer to be excellent, polite, and informative. It's also great to know that you've consistently had a positive experience with our cover and appreciate the ease of online booking and text alerts. Thank you for recommending us! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Engineer was professional in his approach
Engineer was polite, respectful of property and professional in his approach to the service he was doing.
23 July 2026
Unprompted review
Reply from British Gas
Thank you for taking the time to leave us such a positive review. We're delighted to hear that our engineer was polite, respectful, and professional during the service. We truly appreciate your feedback! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Very friendly staff member explained…
Very friendly staff member explained everything well.
23 July 2026
Unprompted review
Reply from British Gas
Hi Mr Tytherleigh. Thank you for your review, glad you're happy with the service. ^Heidi
All the British Gas representatives…
All the British Gas representatives were very helpful and answered all the questions I had
23 July 2026
Unprompted review
Reply from British Gas
Hi Helen. I'm glad we were able to answer all of your queries. Thanks for your review. ^Heidi
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