HomeServe UK Reviews 

Mother paying nearly £30 a month getting hold of an agent is impossible rang in on the 5th can't get and engineer out for 2days 84 year old in a cold house with no heating or hot water for 2days is unexpecteable will be cancelling that policy

First visit, told he couldn’t do what we needed as the job would be too long at at least 2 hours so would need to come back. Second visit (different person) arrived, immediately said he needed to pop out to get something for 10 minutes and disappeared. Returned over an hour later and left after about 40 minutes after applying a little caulking sealant (not at all difficult or costly). We were left wondering if something that was needed wasn’t done. Not happy with service - and now that the company are hiking up our insurance by a ridiculous increase. Not a good experience.

Very Helpful

Easy to book boiler service
On time polite

The assessment of our bathroom leak was unsatisfactory. HomeServe was not able confirm the source of the leak, instead attributed responsibility to us to alleged poor maintenance of the bathtub sealant.This conclusion was made without sufficient inspection. We ended up having another party to deal with it. The findings were not exactly what HomeServe has told us. The job was closed by HomeServe with the leak source still unresolved.

Managed to fit the appointment around me, person that arrived was pleasant polite and friendly, cleaned up after themselves

Cheerful and helpful engineer ad i got disability issues

The booking was easy.
The engineer was on time and very friendly and helpful. He was here about 30 minutes and solved the problem from parts on his van. Great service.

Great Plumber, resolved the issue. Would recommend.

The contact to arainge an urgent appointment was poor. But the engineer was brilliant.

I sadly can't remember the amazing guy who came over to me but i wish i did! He was incredible! Supportive, kind, knowledgable and personable he sorted the issue promptly and gave amazing advice! Highly recommend

UPDATE:: The response from Homeserve below is incorrect. The engineer DIDN'T order parts nor need to return to fit them. He stayed at my address for 2-3 hours not knowing what to do with the problem presented to him and had to call his colleague at my suggestion in order to rectify the issue.

Live top floor of a high rise apartment block so obviously gravity goes against us. Had the F.75 error message on the boiler (no heating /hot water) and requested / paid for a call out from a Homeserve Engineer. He arrived, I assume, knowing the information he required to fix the issue. 3 hours and "your pressure is too low" repeatedly said in that time to cover up he actually didn't know how to fix said problem, almost like he was hinting that I would say "you know, don't worry about it, leave it". Obviously, that wouldn't happen because I was without hot water / heating so he had to fix it and didn't know what to do. I suggested to him that he should telephone a colleague to ask for help. So he did just that and a colleague gave him instructions over the phone to which rectified the issue.
I wasn't impressed by his attitude or incompetence but glad he finally was able to sort the problem (with the help from his colleague)

Excellent service as always

Good website easy to use and price is competitive.

Excellent service start to finish , the workman was excellent and very helpful.
Response time great and issue solved by the workman who endeavoured to sort out.

Great service and it's easy to get intouch if you have a problem,not like some companies....

Extremely professional company. Always go above and beyond. Plumber was brilliant and sorted the job quickly and professionally.

First time calling HomeServe out since we took out a Drainage Plus monthly plan. The call to arrange a plumber was simple and friendly, and the workman came on time the following morning.

We had Jason on this occasion and he was very friendly and professional whilst in my home. Jason quickly identified the issue(s) as they emerged. We had failing seals on our cistern, and a loose waste connection which Jason found straight after the cistern repair. The system was replaced and cleaned, with a new pusher which was unexpected, but totally fine 🙂 The waste pipes issue was also repaired efficiently and we've had no issues since.

Very happy with the service and level of customer care/consideration for this visit.

Great communication and service.

Explained everything to a level that I’d understand

We had problems with the radiators not h3ating properly. Engineer checked all of them out, and advised us about the use of the thermostat