Octopus Energy Reviews 

Yet again Octopis exceeded my expectation with their fantastic customer service!! I had booked 2 hours of free electricity using their Weekend Happy Hours scheme, only to experience an area wide power cut covering the 2 hours booked. I contacted customer services to see if they could recredit me with the 2 free hours to use another weekend. I got a well written holding email response from "Jack" to say he had referred my request to management as they hadn't had this issue before. Within 2 days, I got a response from Jack to say they couldn't recredit me with the 2 free hours, but they had credited my account with £7.93, being the average I had used in previous Power Up hours, far exceeding my expectations!! Fantastic customer service and it is no wonder they have grown to the largest energy supplier in the UK - they truly are customer focused!

Instantly answered my query and came back to me with relevant information and a solution

I phoned Octopus Energy and the call was answered within 30 seconds. I spoke to a polite man who assisted me with my query of renewing my tariff. My request was honoured, without question, and I ended the call a very satisfied customer. It couldn't have gone any better.

The lady I spoke to was very friendly and extremely helpful. She sorted my account out and my tariff.

I had an issue when I moved into a new property and had no way of reading my metres as the smart display was missing. Crystal talked me through the process of getting up to date readings from the current units and sorted out replacing my smart meter with a new one. The installation team are booked in, she took care of everything. Even though there were complications that delayed things on their end, she kept me updated and didn't forget about my case. I really felt like she took all my stress about the situation and just let me forget about it and relax. I don't think I've ever had such an easy experience getting help on an issue. Moving house is such a stressful time with so much on your plate all at once so having this one very important task handled so efficiently in a kind and professional way made a huge impact. Give her a raise! Whatever she's getting paid ain't enough.

Louis was very helpful and clearly explained everything.

Absolutely terrible support. Opened an account with them. Didn't get a bill, asked them few months later to give me a bill, they said I moved out a year before I moved in and that somebody else was living there?? Moronic.

The line was clear and i could understand what she was saying. She answered quickly and was friendly. She was also honest which i really appreciated. Thank you for your help!

Lesa helped me to switch the account to new house. great work.

Ambreen and, later on, Hazel, were extremely helpful and sorted everything out for me. We've been with Octopus for some years and they've always been very professional and the communication with them is second to none.

The questions were answered and a line of communication opened .

I found Mirza very helpful and understanding in dealing with my issue, patiently walking me through the process of resetting my Smart meter

Aida answered all my questions and explained in detail what I wanted to know

Hi, I had an outstanding balance of £1150 after vacating a property, I was extremely worried about this and was panicking about paying the full amount, however I called to get it sorted out, I spoke to a lovely lady called Danielle who reassured me that paying it at £100 per month until it was fully paid was absolutely fine, she made me feel a lot more relaxed about the whole situation, I just wish there were a lot more people like Danielle at the end of the phone, I felt really bad at having the outstanding amount and she instantly made me feel a whole lot better about the situation because of her approach and the way she handled everything....so thank you octopus energy and a big thank you to Danielle and asset to your company.

Had trouble installing my home-mini - looks like it was configured for my old meter. Dealt with an engineer called Sam, did a great job and was able to resolve the issue.

Kia was a great help with what I was needing, everything I asked for was no problem for Kia. Unfortunately the funding I was getting for solar panels and heaters was cut short after only one of the three that were allocated to get them. So I had to get my meter changed back and that was no problem either. Excellent service. Can’t fault it.
W. Hynd

Really simple, easy comms and desired result first time!! Thanks Zoe and Sonny.

Dear Octopus and Amir, thank you so much for your help in achieving the blanket for me. It will be such an asset this winter. Your lovely manner made me feel at ease.

Meagan was really informative talking me through the different options. She was very personable and helpful. The whole process of switching was alot quicker than I thought

I think we are over paying