Octopus Energy Reviews 

Dealt with my problems with my meter promptly and with Amazing customer service.

I had occasion to raise a complaint with Octopus Energy. It was not a major thing, but I said I would accept an apology if it was delivered by the CEO with a bunch of flowers to my front door. They almost got there the following day a bunch of flowers did arrive at my front door with a card which stated they were sorry it was not delivered by the CEO. I think this was a brilliant response to my complaint. The complaint itself was dealt with pretty much straight away and their response with a bunch of flowers in the Card I thought was excellent thanks to all the team at Octopus. I believe her name was Cena or something similar and the rest of her team. Thanks to all of them. You have a great.

He was pleasant and professional

My call was answered quickly within a couple of minutes and the Octopus employer was courteous and very helpful. She listened to my questions and concerns and answered them clearly. We discussed which option would be best for me and she explained that I could change my mind and arrangements with a call to Octopus if I wanted to. She clearly set out costs and we discussed pros and cons of fixed rate Vs flexible. I did not feel pressured at all. She then set up my new direct debit following our conclusions on best option. I felt I had been properly informed and the whole process had been made simpler by being able to talk through my questions and understand what was best for me.

I find octopus very good, with the free one hour on Sundays, last few weeks.
Also the weekly save one hour.
Zac has been very helpful, as I needed help to be able to donate my points to your charities, so needed to reset my password, as I'd forgotten my original one. Thankyou.

Josie has been amazing in helping sort out an issue with our Smart Meter. Her communication was fantastic and she did a great job answering all my questions and chasing a fix for me. Excellent customer service!

Claire was very on point

Very happy

After what I considered an inappropriate way of dealing with a shortfall of payment for months that was entirely due to poor practice by your employee and a failure to inform the customer in a sensitive manner, I was relieved how seriously Octopus took my complaint. It had, however taken a couple of emails to point out that customers were entitled to more than just an explanation of "this is where our employee and our systems failed". I felt the phone call I finally I received acknowledged the shortcomings of the company's billing procedures, gave an apology and offered a credit to my account as a goodwill gesture from a sympathetic caller.

Excellent people to deal with and the representatives were patient and kind, especially as I had my grandchildren with me and the wifi in the shopping centre was a bit rubbish.

Sam replied to my query very quickly and sorted it out :) thank you.

Sanjna was very sympathetic and helpful, thank you.

Abdul-Rahman took his time to helpfully explain the different tarrifs and went out of his way to help set my car and charger up remotely with step by step guidance. 10/10 help

Octopus are the real deal a company that actually cares about its customers they always go that extra mile to make sure your being looked after they make you feel like your part of the family they put you first and will bend over backwards to help the customer service is second to none keep up the good work guys

Contacted Octopus to ask about current tariffs even though my 12 month fixed plan didn’t end until Feb2027. Rae was very informative on giving me details on their 12 month and 18 month fixed plans.

I could not be more impressed with the service that I have received from Octopus, having been with a competitor for a decade. Friendly, responsive and incredibly helpful. I am so glad that I made the switch!

Everyone was very helpful and kind. I wanted help with the times that economy 7 times, I have had a new switch fitted, and this one as got a red light so I now know they switch off at 8.30 and not 7.30am while on the cheaper rate. I know that there is nothing more you can do, but thank you so much for helping me.

As previously, the Customer Service handling has been good, but leaving Octopus process (regrettably) not so good.
I was left in limbo without my final bill for 13 days instead of the usual 2-3 days, and now find I have to wait 7-10 business days to get my sizeable remaining balance paid back !
What would have been better would be to have details about the closing process at the same time as the 'you could stay with us' email rather than a long uncertain wait with me having to chase information and progress.

Very helpful and made everything easy. Best energy company I’ve ever been with.

Holly was great. She answered my question quickly and sorted out my request, as promised. Very efficient and great customer service.

I really like the fast response I get when I have a problem. And it is not a few days, it is the next day, or same day that I receive a response. I have had some real difficulties where I have two accounts with Octopus. There appears to be a massive issue in picking up the correct account. Even when I pick up the correct account to change the tariff, I have ended up with the amended tariff on the incorrect account. This kept happening to the Octopus staff as well so I think it is an Octopus technical issue which has caused these problems. It even happened when setting up exports of electricity which delayed our exports for about eight-ten weeks. Anyway, the Octopus staff were always really helpful and attentive. Andy helped us at the final hurdle and had the final overview of the problems where he was very fair with us when compensating for the delays in our exports.