Octopus Energy Reviews 

Emina B got back to me straightaway and was very efficient. Happy with her response too. Thank you.

Efficient,
Friendly
Professional

I received an email wanting to up my monthly payment when I am £390.00 in credit.
Nobody has done anything I did it myself requesting for my payments not to change

Very helpful advisor Ajdin clarified an issue quick and clearly. Didn’t have to wait long to have my call answered

Wow amazing service , I cannot believe how quickly you have responded to my request , just fabulous .
Thank you so much

I contacted Octopus 🐙 about an electric blanket as I had heard they were giving them away to help people. I asked for one for my partner who has several health issues. I recieved a lovely email from Danny saying yes we could have one and he would be sending one out to us. He asked if there was anything else he could do or I wanted to ask. He was lovely, kind and helpful. I didn't feel intimidated for asking for help and felt he genuinely cared. Thank you so much 😀

Andy guided me through the process of changing tariffs. He was helpful, patient and professional. This will be the second year for us being with Octopus, so far no regrets!

Great and efficient service as always Josh and Chad! - please may I have an Octopus plush for Christmas :D

The team member Ajdin M who I spoke with was very helpful and polite, easy to communicate with. So all was good. Thank you 😊

When I contacted Octopus Energy today, I didn’t have to wait long at all, Selma was very helpful and efficient. I had a number of things I needed to change on my account and this was all dealt with successfully, Selma was very friendly and polite throughout. I would highly recommend Octopus Energy to everyone.

I needed to change my email address. The update was managed quickly and professionally.
This was especially efficient, given that I made my request outside UK office hours and the details were changed within 30 minutes.

We had a good experience using Octopus, from charging hybrid cars to raising queries with customer service who helped resolve the issue.

Excellent service, great response all time.

I rang to inform octopus that I had mistakenly made two appointments instead of one Veronica immediately corrected my mistake and confirmed my appointment my call was brief but effective. Thankyou for the excellent service. George too.

Sorted change of details quickly.

Talking to a Human made my day. So easy. Perfect. Do NOT change.

Octopus Energy are an exemplar company. They are one of the very few I have ever had the good fortune to come across who genuinely care about their customers.

Unfortunately, I have wracked up a significant energy debt which I am trying to manage and discharge. Most companies would be threatening and be bordering on abusiveness (and legal action). However, Octopus, every step of the way has listened, has been reasonable, and accepting of the repayment proposals I have made.

This friendly, kind, considerate and supportive approach is embodied in one, fine gentleman called Graeme. Graeme has been helping me incessantly and sharing jokes, writing in friendly tones, and has ensured that I can manage the repayments.

Like so many others, despite what is seemingly a "good wage" due to the stupidity of successive Governments, my wage goes virtually nowhere. Graeme and Octopus have recognised that wages have not kept pace with inflation (probably because inflation has disappeared off far into the distance). Their approach is not to badger, threaten, abuse and coerce, but to listen, not just sympathise, but empathise with the customer.

I have light, finally beginning to show, in the tunnel. I am managing to increase payments on a reasonably regular basis. However, I know many others are still struggling in the nebulous depths of a never ending debt tunnel. Octopus and Graeme are the kind beacons that guide you through this horrific economic demise of the UK economy, manifested in, and decimated by exorbitant energy costs.

If you are not with Octopus, and you have the opportunity to do so, I urge you, because even though you might be OK today, nobody knows the future. I, however, can see it being a lot worse for at least 5 years more, possibly even longer. (Damage to the refineries, shipping and pipelines which used to criss-cross Europe will take years to rebuild. That's before you factor in the Middle East situation. Energy costs will therefore remain high for quite some time).

Lastly, I hope Octopus read this review and reward Graeme properly, and his kind, considerate and supportive colleagues. Thank you Graeme, and thank you Octopus. I couldn't have survived without you.

I just want to say how very nice Jamie was. He had such a lot of patience in helping me. I am 80 and not very good at dealing with these things. So I have to say thank you to Jamie for your help.

Very helpful when switching energy tariffs.