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InPost UK Reviews 

2,403,073
•
TrustScore 4.5 out of 5

4.4

Shipping and Mailing Service
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Review summary

Created with AI, based on recent reviews

Evaluating 997,057 reviews, reviewers overwhelmingly had a great experience with this company and its offerings. Customers frequently praise the polite and helpful staff who handle deliveries professionally, ensuring that parcels arrive safely and always on time. People also find the overall service extremely convenient and remarkably straightforward to use for both sending and collecting items without experiencing stress. Some reviewers were not happy with the delivery handling, noting that packages were occasionally left completely exposed to bad weather or thrown over garden fences. Consumers additionally mentioned frustrating communication issues and instances where specific delivery instructions provided for their parcel orders were completely ignored.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, reflecting mixed opinions among reviewers. While... See more

User experience

Clients share positive opinions on user experience, highlighting how easy and convenient it is to pick up and... See more

Service

Customers consistently note positive experiences with service, highlighting polite drivers, reliable... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing drivers and couriers as polite,... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of vastly different experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really still Yodel & drivers who deliver seem happy but throw parcel over garden fence to be left in pouring raing rain. I dont like inpost lockers or anyother lockers for collecting parcels as it mea... See more

Company replied

Rated 4 out of 5 stars

Delivery was within the time slot given. Driver was polite. I did have a problem with the website - all the delivery options were disabled, or I got an 'Oops - something went wrong' error message. Not... See more

Company replied

Rated 4 out of 5 stars

Melbrek Hotel Workington. Careing attentive staff, from management, to table service Inc Cooks not forgetting those cleaning up after us. The view from restaurant at breakfast on it's own, is wor... See more

Company replied

Rated 4 out of 5 stars

Parcel arrived at correct time. Driver gave me enough time to get tofront door, while dealing with an excited dog.

Company replied

Company details

  1. Shipping and Mailing Service
  2. Logistics Service
  3. Package locker

About InPost UK

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About InPost

Send your parcels, return your items and collect your online orders from thousands of parcel lockers and shops

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2M reviews

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4.4

All reviews

(2,403,073)

976,279 reviews in the last 12 months

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Rated 5 out of 5 stars

The delivery person was very friendly…

The delivery person was very friendly and polite, he immediately apologised for the damaged boxes and checked we were happy to accept them. As these were bulbs we accepted had they been plants they would have been damaged.

3 September 2026
Rated 2 out of 5 stars

Repeated delivery failure, confusing communications

Several times said delivery was coming, but then failed to deliver. Said there was a problem finding the address, although it is perfectly straightforward and others have no difficulty. Confusion as messages from Inpost, whereas supplier of goods said carrier was Evri. Messages from Inpost gave a different name for the supplier of the goods. Message to Inpost got no reply.

5 September 2026
Rated 3 out of 5 stars

Instructions ignoredParcel delivered but delivery…

Parcel delivered but delivery instructions ignored. I messaged I would not be in and to leave the parcel behind the pillar (so would be out of site) parcel left leaning against the front door in full site. Item value nearly £200, fortunately it was not taken

3 September 2026

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