Your delivery driver always shows my parcel safely in my porch out of sight from the road. Many thanks for an excellent service.
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Everyone enjoys moaning at Evri. Personally I have had no problems to date. Our house has the number in very large stainless steel numbers positioned in such a fashion that even the 'worst' delivery d... See more
Company replied
Today's delivery excellent. Was in garden when parcel arrived. As my hands were not suitable to receive parcel I asked the driver to put the parcel on the steps. No problem with that polite and cheer... See more
Company replied
As usual my regular delivery guy (sorry, can't remember his name) was excellent. Always efficient at his job, gives me time to answer the door, he's friendly and chatty and always has a smile on his f... See more
Company replied
Company details
About Evri
Written by the company
Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
Contact info
Download the Evri app
4.1
Great
6M reviews
Asks customers to review
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Parcels delivered on time and in the…
Parcels delivered on time and in the place I had requested.
3 November 2026
Delivery person is personable and…
Delivery person is personable and efficient at his job.
5 November 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Evri
Hello, I'm sorry to hear of your poor experience. Please be assured that every parcel and every customer is really important to us so please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong, thank you.
I dont get these reviews
I dont get these reviews, a guy stops outside the house drops the parcel on your doorstep and leaves.
Whats to review? the fact he managed to deliver it.
Please dont send me any more .
31 October 2026
Reply from Evri
Hello, I'm sorry to hear of your poor experience. Please be assured that every parcel and every customer is really important to us so please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong, thank you.
great service
5 November 2026
Reply from Evri
Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you had a positive experience with our service. Your kind feedback is greatly appreciated. Thank you for choosing EVRi, and we look forward to delivering for you again in the future. ⭐
Was delayed and not moved until i…
Was delayed and not moved until i chased, items are also delivered to public areas and not my door
2 November 2026
Reply from Evri
Hello, I'm sorry to hear of your poor experience. Please be assured that every parcel and every customer is really important to us so please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong, thank you.
My parcel was left in a neighbours…
My parcel was left in a neighbours parcel box without the delivery person even coming to my door. I was at home, but our cars were not on the drive. Assume they assumed no one was home.
The tracking details just said ‘delivered’ whereas that wasn’t the case as it was in my neighbours box, said neighbour was away so I didn’t know for 2 days where my parcel was. I did report the missing parcel to Evri, they said they had advised the sender of the loss and that I should try and find it. Didn’t have any confidence in Evri, but luckily my neighbour, on his return, brought my parcel to me.
4 November 2026
Reply from Evri
Hello, I'm sorry to hear of your poor experience. Please be assured that every parcel and every customer is really important to us so please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong, thank you.
Reply from Evri
Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you had a positive experience with our service. Your kind feedback is greatly appreciated. Thank you for choosing EVRi, and we look forward to delivering for you again in the future. ⭐
Left by the wheelie bin in full view
Left by the wheelie bin in full view. Just missed the weekly bin collection! Could have rung the bell, left parcel on the doorstep or in the conservatory.
Very poor service as same thing happened a couple of weeks ago!
1 November 2026
Reply from Evri
Hello, I'm sorry to hear of your poor experience. Please be assured that every parcel and every customer is really important to us so please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong, thank you.
shame on you evri
shame on you evri , i ordered my shein parcel on 10 oct 2026 and its now 5 November i have not received my parcel yet even though you are not updating any tracking details for 20 days , i request shein not to give my parcels to evri again instead i suggest royal mail
5 November 2026
Unprompted review
Reply from Evri
Hello, I'm sorry to hear of your poor experience. Please be assured that every parcel and every customer is really important to us so please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong, thank you.
Reply from Evri
Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you had a positive experience with our service. Your kind feedback is greatly appreciated. Thank you for choosing EVRi, and we look forward to delivering for you again in the future. ⭐
The woman who brings the delivery is…
The woman who brings the delivery is very pleasent
5 November 2026
Reply from Evri
Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you had a positive experience with our service. Your kind feedback is greatly appreciated. Thank you for choosing EVRi, and we look forward to delivering for you again in the future. ⭐
Have received numerous deliveries by…
Have received numerous deliveries by Evri, parcels always delivered safely thoughtfully and on time I consider they offer an excellent service.
5 November 2026
Reply from Evri
Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you had a positive experience with our service. Your kind feedback is greatly appreciated. Thank you for choosing EVRi, and we look forward to delivering for you again in the future. ⭐
Delivery Service Excellent.
4 November 2026
Reply from Evri
Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you had a positive experience with our service. Your kind feedback is greatly appreciated. Thank you for choosing EVRi, and we look forward to delivering for you again in the future. ⭐
Reply from Evri
Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you had a positive experience with our service. Your kind feedback is greatly appreciated. Thank you for choosing EVRi, and we look forward to delivering for you again in the future. ⭐
Reply from Evri
Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you had a positive experience with our service. Your kind feedback is greatly appreciated. Thank you for choosing EVRi, and we look forward to delivering for you again in the future. ⭐
Always reliable and deliver to the…
Always reliable and deliver to the agreed safe place on the day that they say they will ---what more would I want.
1 November 2026
Reply from Evri
Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you had a positive experience with our service. Your kind feedback is greatly appreciated. Thank you for choosing EVRi, and we look forward to delivering for you again in the future. ⭐
Reply from Evri
Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you had a positive experience with our service. Your kind feedback is greatly appreciated. Thank you for choosing EVRi, and we look forward to delivering for you again in the future. ⭐
Delivered my new tv when I opened it…
Delivered my new tv when I opened it the tv was smashed also was a day late terrible service and the worst company I’ve ever used. Wouldn’t trust the to run a bath don’t take care of parcels and customers orders poor shame I have to even give 1 start if I could wouldn’t give any.
5 November 2026
Unprompted review
Reply from Evri
Hello, I'm sorry to hear of your poor experience. Please be assured that every parcel and every customer is really important to us so please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong, thank you.
Always great 👍
1 November 2026
Reply from Evri
Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you had a positive experience with our service. Your kind feedback is greatly appreciated. Thank you for choosing EVRi, and we look forward to delivering for you again in the future. ⭐
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