The parcel was delivered without any issues but the response to feedback about the available safe place options appeared to be acknowledged but was then totally ignored. After a series of bizarre... See more
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My package was delivered on time as per the email. The driver phoned my mobile to gain entry to the building,ie. flats, and I buzzed him through main entry door. He left the package inside the main d... See more
Goods arrived on time but left outside by the main door instead of in the safe location requested
The local delivery person is helpful and incredibly kind. He knows that I am disabled and waits till I can open my door. He never makes me feel uncomfortable or awkward about my disability. Such conce... See more
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Company details
About Evri
Written by the company
Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
Contact info
Download the Evri app
4.1
Great
6M reviews
Asks customers to review
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Good service
5 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lost my parcel
Lost my parcel, claimed it’s being returned to sender but tracking doesn’t reflect that . Still showing out for delivery for 7 days .
Customer service is really poor, copy and paste answers over and over again.
Local delivery driver is putting parcels in bins of neighbouring houses rather than delivering to correct address .
Overall , a really poor company
6 September 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Terrible service
Twice EVRI have delivered something that I ordered to the wrong address and sent me a photo of someone else’s front door as proof of delivery. I contacted them on both occasions, just to be sent an automated response suggesting that I go and look for my parcel in my local neighbourhood or contact the supplier to request a refund. Terrible service
5 September 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
So far six parcels have been lost in a…
So far six parcels have been lost in a week.
Evri has actually admitted that they hired some "unsuitable" persons for sorting and deliveries. That is probably true, there are images of parcels spread on lawns during sorting. There are persistent rumours that Irish travellers are amongst these, picking their Christmas presents for their families. Surely this cannot be true although the videos appear to be real...?
4 September 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Yet again another failed delivery from…
Yet again another failed delivery from Evri .... 9 days ago a parcel was sent, now had notification that if not received by 2nd October I can report as lost. Evri do you know what your job is? Absolute worst courier there is
6 September 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
ease oy ordering and delivery
4 September 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Absolute shambles
Absolute shambles. Two lost packages in two weeks from the same online retailer. The first ‘ proof of delivery’ was a picture of a load of parcels in what looked like the back of the delivery van. The parcel I was expecting which has a very distinctive logo on packaging was not even amongst them. The second( reordered) package just never arrived. Two consecutive days of cancelled deliveries by them then, after a couple of days silence and my complaint they said it had been sent back to the retailer. Have had other bad experiences with Evri and will now try and avoid at all costs. Have reordered again from the retailer and paid for express delivery via DPD so I can avoid them.
3 September 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
THE WORSE DELIVERY COMPANY EVER.
THE WORSE DELIVERY COMPANY EVER.
LEAVE GOODS ON STREET. TAKE PICTURE AND RUN AWAY. NO CARE AND ATTENTION. THEY SAY THERE COMING BUT DONT TURN UP TIME AND TIME AGAIN.
RUBBISH RUBBISH RUBBISH
5 September 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Was ok disappointed was delivered on…
Was ok disappointed was delivered on the day it should of been but my friend is happy now she has got it.
5 September 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Prompt and friendly
2 September 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
There’s no point in even explaining…
There’s no point in even explaining really. Always late, lie about attempting delivery, don’t always knock even when you’re in and now lost my parcel after 3 almost week late deliveries in a row. I never used to have a problem up until a couple of months ago. On the local town facebook it’s pretty much every post is about parcels delivered to the wrong address. Evri need to give up.
6 September 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Don't get delivery from them!
I've had 2 orders recently from evri, first order: It said it was handed to neighbours at 29 but it was given to neighbours at 27 which nearly led to neighbours fallout. second parcel: I was received today was clearly chucked over my fence and damaged the box of trainers I ordered, I have a 3ft gate they could walked through but instead decided to throw it over 6.4ft fence, in future when I find out evri is delivering I'll just cancel my order, it's not worth the stress, most definitely worst delivering service in UK.
6 September 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
I wish I had a chance to give zero star for Evri
Evri (Hermes) has a very weak communication system and poor delivery service. The courier leaves the parcel in front of the house; sometimes they leave it in front of the building which it has 105 flats. They don't inform me of the arrival time in advance, so I can't wait for the package. I ordered a cordless mop from Amazon. Without any information, they marked it as delivered on my Amazon account; the courier said he left the package at number one to the customer. But when I emailed to inform them that I hadn’t received the package, my flat number wasn't 1. The seller replied that it had been delivered to my flat; this time, they wrote the correct number. Evri courier had done this so many times. The couriers are supposed to take a photo of me holding the package, which is unprofessional. I regularly shop online, and I have never had any issues with Royal Mail, Amazon delivery service, Worldwide, or UPS; the couriers are always respectful and deliver on time. Before delivery, I receive info emails, and instead of taking my photo with the package, they have a device to scan the parcel. On the contrary, I have had so many problems with Evri. Because of Evri’s extremely poor and untrustworthy service, I will stop online shopping or make sure the seller does not send the package via Evri. I tried to contact customer service, but they don’t have customer service; they only have virtual chat, which doesn’t help at all, apart from being computerised, useless answers. I sent an email before, but I haven’t received a solution or help. I am sure Evri will give me a telephone number here, which is impossible to reach anyone to talk to. Do not use Evri Service
29 August 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Great delivery man
Thankfully I have a great delivery guy in our area that delivers the parcels with care, leaves, it in your safe area if not, and is a genuine nice man so this review is for you. Thank you!
2 September 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Huge failure IMO as a company
Yet again failed to deliver after 6pm. Their website showed "out for delivery" and around an hour before the delivery window showed "unable to delivery". Had this been the first time, ok maybe BUT 5th time in 4 months is a disgrace and no way, is it good customer service by any stretch of the imagination. I should have placed a bet on it not being delivered because of the time given by Evri AGAIN.
2 September 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Fair delivery of goods to flat.
Good at delivering post and it would be good to have the post delivery to the door of the house or flat. People should not need to go to the main door to the block of flats. I therefore mark this as a 4 star for not delivering it to my door. Always delivery goods to outside the house or flat.
5 September 2026
The driver left my parcel on the…
The driver left my parcel on the doorstep when noone was at home instead of taking it to my local drop off point. Had to get a neighbour to pick it up for me. Not good at all
5 September 2026
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
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