Temu Reviews 

I was a regular shopper on Temu and generally happy. Yes they sell some tat but that's part of the draw. Until recently I never had the need to ask for a refund. However after purchasing a tattoo printer for £26 from a UK based company it never materialised. I received a highly dubious email stating delivery was successful with a proof of delivery attachment. The attachment was a PDF with a few meaningless lies saying delivery was successful. Computer typed text. No handwritten note. No photograph proving delivery.

Quite rightly I asked for a refund. This was rejected first by the company then secondly by Temu.
They asked me to prove it was not delivered. How? Take a photo of my front door without a Temu package on it??? Should the onus not be on them to prove delivery?

So Temu and their affiliate company have basically found a way of stealing money through an e-commerce platform. It's disgusting practice and shameful. I've removed Temu as an app and will not be using them again. Likewise my partner and daughter have done the same.

Be very careful when dealing with this firm. They have no ethics or proper return/refund policies

Appaling customer service. Parcels not delivered to correct adress but left in communal halway to get stolen. Refund or replacement refused regardless pf delivery photo demonstrating that parcel has not beed delivered to my flat but in front of the lift leading to 100s of flats. This constitutes theft and fraud.

My previous reviews of TEMU have been very positive but as companies change and procedures change there is usually a decline. This review details that downturn.

When TEMU created one order and everything came by plane into Madrid normally in one package everything was like clockwork.

Prices were known and TEMU logistics did a great job putting the order together. If there were any delays it was with the delivery companies in Spain who are notoriously sloppy.
Occasionally customs seemed to go into sleep mode for a few days.

However TEMU deliveries were in most instances singled out for a good job. Money and quantity seems to have an advantage.

The EU started charging €3 on every single item so suddenly bills in some cases could double and small items cost more by sometimes 600%.

This is allegedly temporary but when the public are being fleeced this will be a long term demand to increase the non elected officials slush fund. It still exists now.

The single order is no longer “all delivered free, if any item is LOCAL (not from China). This is resulting in goods being bulk ordered in China and re sold on TEMU as on Amazon at a higher price.

Identical items sent from Spain and a delivery charge added (€2.99 +) by the seller who is often Chinese.

It seems that the likes of Dyson and Gillette to name just two are now also using TEMU like an arm of Amazon. Same goods.

So how do you avoid the scams. Firstly avoid purchasing local items, check prices and small print delivery charges.

If the separated item goes missing it’s a nightmare resolving the issue and refund.

To avoid the “alleged TEMPORARY” customs trap avoid buying single items as all get an additional €3 fee. If for instance you buy six items in six colours of the same shoes or T-shirts it’s only €3 so €15 cheaper despite the cost of the item.

I recently bought every colour of a sports shoe which was only €14 expecting short life and they are the most comfortable general purpose gym/casual trainers I have ever owned.

6 pairs for less than my last 1 branded pair purchase. NB: I would not buy for competition use such as marathons etc. due to worries about stability and cushioning potential issues.

TEMU used to be great and cheap enough to speculate a bit but the model has made that less worthwhile and often total madness.

Buyers beware.

I ordered some puzzles and they are of extremely poor quality. They are so thin they dont stay in place and all you need to do is slightly touch one piece and several others fall out.
The poster that comes with it is about a quater of the size of the actual puzzle and therefore it is very difficult to see where they fit, even with a magnifying glass!
The pieces have location numbers on the back but the poster does not, a great help.
Would never buy puzzles from them again. But I would say other things I have bought are fine.
Thank you.

Not a good company to buy from - particularly with Customer Services in respect of Returns. Ordered on 17 August and still waiting for a Returns Label (wrong size) despite numerous requests (Order ID: PO-186-10068656763513571). No meaningful responses from either Temu or Seller. I do not understand how companies like Amazon can send a return label within minutes and a full refund within a matter of hours following return. What is their difficulty? A great deal of time wasted. Use PayPal with them if possible.

I purchased an item:
Order ID: PO-037-04738045235832510. Unfortunately, I wasn't entirely satisfied this time. Customer service responded immediately and very generously refunded the entire amount, without even deducting the shipping costs. I can highly recommend Temu.

I have been ordering from Temu for years. To me, the quality of the merchandise is no longer high quality merchandise. II have had to return so many items that I think I will no longer be a loyal customer.

So let's begin 1st of not all of the items are bad and you can get a bargain at times HOWEVER they lie to you the customer service is a 1/10 absolute shambles of a company 🙄 you buy items and get told well done you can pick 5 yes 5 free items so you go great so you pick your items to be told you must spend let's say £10 so you think ok so you spend the £10 thinking your getting those wonderful 5 items only to be told they give you the cheapest item you chose and now you only need to spend another £40 to get your next free item its a total scam 😉 my advice would be stay clear

Scam alert temu is totally scam from last 3 months I'm suffering with temu I had placed 3 orders and pay for them and then I receive fake products totally disappointing poor quality products I told them and ask for return and then they refund I believed and but return my all three parcels the refuse to refund and told me I don't return them and their products are in fine condition so don't refund and close their so called ticket then I start posting about their scam and zero customers service they contact me and told they'll resolve my issue then again they told they have picked my parcels and received them i have their chat screenshot where they have confirmed it i ask for my refund they again refuse and told I didn't return they're totally scammers take customers money and then didn't reply them closed their so called tickets and on social media they pretend they're help customers but total scam I'm still posting about them until I don't receive my refund I know why they don't want to refund because my refund amount is higher so beware of their scam they didn't send what they post till now after seeing the evidence of return including their on chat screenshot they refuse to refund I lost my money I'm requesting to all of you don't buy from them and don't believe there replies on these reviews because they didn't help me only pretend on social media that they're helping there customers but they're are just scam

great deals at times with price adjustment ive bought some lovely jumpers from Temu and perfume i do try to use a uk based seller for my perfume
There is always going to be good and bad from Temu and I have found that out but I really like shopping with Temu ive had some really good deals 😊

I am writing a complain as I am very disappointed by the temu Formal Complaint Regarding Misleading Promotion and Unexpected ChargesI am writing to formally complain about my recent experience with Temu and what I believe was a highly misleading promotional offer that resulted in multiple charges to my international credit card.I was offered a promotion to “draw your lucky card” and was told that I had won 9 free gifts. I selected the gifts according to the options provided by Temu. After that, I was instructed to start playing with customers and complete different activities in order to pack and receive the gifts.During the process, I was repeatedly asked to obtain energy, select items, complete additional steps, invite friends/energy, and answer a quiz. Each time I completed the requested activity, the progress continued until it reached approximately 99%.At that point, the nature of the promotion changed completely.Instead of receiving the gifts that had been presented as free, I was suddenly required to select items that involved charges. I selected items according to my budget, believing that this was part of the promotion. However, Temu then deducted money item by item. I was not given a clear opportunity to simply select a free gift or a short/low-cost option. Instead, I was presented with charged options.I was using an international credit card, and the amount was deducted three separate times. Because these were international transactions, I am also expecting additional foreign transaction charges, taxes, and international service fees from my bank.I immediately contacted customer service to explain the situation and request a proper resolution. Unfortunately, my experience with customer service was extremely disappointing.
I spoke with Estrella, Jaiseme, Ibrahim, and Jasmine during this process. Instead of providing a clear and timely solution, I was repeatedly asked to wait and was transferred through different representatives.In particular, Jasmine kept me waiting for approximately two hours and later said that he was trying to escalate the matter to higher management. If the matter required escalation from the beginning, I do not understand why I was made to wait for such a long period without a meaningful update.Estrella identified herself as being at a high level of customer service, but I found her communication highly unprofessional and her handling of the complaint unsatisfactory. I spent approximately four hours dealing with customer service without receiving an appropriate resolution.Ibrahim also failed to provide a meaningful solution and instead mentioned trying to compensate me with 60 QAR, which does not adequately address the financial loss or the additional charges that I may incur. Eventually
I was offered refund for 3 trans which I made there was no solution however I am waiting for my bank finally statement I used international credit card. I am waiting for finally bill with taxes and service charges I there are bunch of scammers they should think before providing and promoting and the ceo of temu is he rally good with scam. Shame on these peopl

I joined TEMU's "Invite Friends & Get 3 Free Gifts" promotion, worth S$70.33. I referred multiple people and support confirmed in writing that all of my referrals were successful. But the reward per referral — represented as $1 — dropped without warning to $0.50, then $0.20, then $0.08, then $0.01, leaving me stuck at S$70.12 of S$70.33 with no way to close the last 21 cents, no matter how many people I referred.

I spent close to three hours across three separate chat sessions with different agents, all repeating scripted, contradictory answers. None could tell me how many more referrals were needed, even though the system tracks the figure to the cent. One agent admitted outright that "inviting friends may result in a larger amount cut" in the early stages — confirming the reward shrinks by design, something never disclosed when I joined. Another admitted "it can easily look and feel like a scam from the outside." A third told me plainly that support staff have no ability to manually fix it or "force a win."

The only compensation offered was a 20%-off coupon capped at S$20 — which just means spending more money on the platform, not making up for the reward I was promised.

More than half the people I referred told me independently that they thought this was a scam. I don't take that lightly, since I was the one who vouched for the platform to them.

I've filed a formal complaint with CASE (Consumer Association of Singapore) with the full chat transcript as evidence. If you're considering one of these referral "free gift" campaigns, know the rules can shift mid-event without disclosure, and customer service has no power to correct it even when they agree something's wrong.

I was offered 6 items for free plus one bonus item. I pay for the shipping. $40. Then I receive three it EV ms with a value of about $10 and all the other items disappeared from my order. It is. Total scam site

Temu is scam when i otder to backpack ,the order show time between 7and 11 days after get their money shoe 14 to 19 days
I try to cancelled it they send me email if i cancel my refund will be
10:54 dollar american shoper becareful that temu is scam

Temu are fine it’s the couriers that are a problem. Had a delivery today and it was left in front of my garage door….THEY MIGHT AS WELL LEFT IN THE MIDDLE OF THE ROAD. Temu please use Australia post

I tried to purchase an item on Temu that was clearly advertised as “Est. $1.84 after applying promos.” Based on that displayed price, I added the item to my cart.

Once it was in my cart, however, the price suddenly became $4.02 after applying promos for the exact same item and quantity.

I have screenshots showing both prices. The product page says $1.84 after promos, while the cart says $4.02 after promos. That's more than 2x the price I was shown when deciding to buy the product.

I contacted Temu customer support expecting them to either honor the displayed promotional price or provide a reasonable explanation for the discrepancy. Unfortunately, support did not resolve the issue.

I understand that promotions can have conditions, but customers should be able to rely on the price displayed on a product page—especially when it specifically says “after applying promos.” If additional conditions prevent that price from being honored, they should be clearly disclosed before the customer adds the product to their cart.

This experience seriously damaged my trust in Temu's advertised pricing.

1 star. I have screenshots documenting the price difference.

This is my last review, as I WILL be deleting my account with them, after I solve my problem with "Smart Life Factory" if they decide to use Temu, as a mediator. They caused my charge card to be blocked TWICE, in just TWO WEEKS.

They have one of the most deceitful trick of them all: in both times, I pushed the botton to check what I have in my basket and, all of the sudden, "thank you for your order". Even my bank doubted the sales and didn't do for my other orders.

FROM NOW ON, I ADVISE YOU TO BE VERY CAREFUL WHEN YOU DECIDE TO BUY SOMETHING.

It has to be the worse quality around, and their promotions are just the biggest scam ever.
I got a refund of $40coupon to spend in store. The only way to use it, was to spend $40 first.
So had to buy $80 worth of crap to get my $40 off.
So it wasn’t a refund.

Hi.everione.dont buy anything from Temo.i order few item.first the said going to refund the money but try the money not refunded. Then I received other order wrong item totally different item and I return one. And more important I order phone case and they say it's delivery and it was not delivery and they showing me previous pictures which was shoes delivery picture and they say oh it was delivery package and we're not refunding money so basically they stealing money I don't have item and they don't have anybody headquarter or management so they don't care they just ripping money and stealing. Somebody has to make attention or shut down this company or somebody has to take the courthouse.

This site is a SCAM
you click on. Temu as you see a offer then cups spin about you pick on and you win x5 of price but soon you download temu app the offer disappears so in my world temu scamming everyone who buys from them with they China made crap all you people have fallen for the crap products