AliExpress Reviews 

Dont Buy From Ali Express, They will STEAL YOUR CARD INFO! I went on today to buy a laptop table. I tried twice to pay through google pay, 1st time said it went through, but it was still in the cart. I tried again, this time it went through all the motions, here is the card you have on google pay, yep and clicked, this time it took me to a weird site that starting asking me to input my card info. I then went and looked and the cart was empty. Im like ok it went through, it was moved over to orders, but when I contacted ALI they said it was never paid for and still needed a payment. I asked why did they move it to orders then and they said we didn't do it, it was system, what????

Order Number 8214032436034548

i ordered a dildo and it came used and smelly! weird experience and gross. dont recommend

And buy 3 different things on this place . I have to many problems with the order because never get my order. Right now I have problems with my refund. I don’t recommend using this platform for buy anything.

I have been an AliExpress customer for many years, but this experience has been one of the most frustrating and disappointing I have ever had with the platform.

Order No. 3075106823045612 was for a replacement laptop battery advertised as compatible with my specific laptop model. After installation, the battery remained stuck at 3% and would not charge. It is therefore unusable for its intended purpose: replacing the original battery and allowing the laptop to run on battery power.

I reported the defect promptly and provided the requested evidence, including photos, videos, screenshots, a description of the problem, and information showing that the battery was installed in the correct compatible laptop. Instead of reviewing the evidence properly and resolving the case, AliExpress repeatedly sent automated template responses and asked for the same information again.

The most absurd part was being asked to install and test the battery in another laptop. This is a battery made for a specific laptop model and connector. I do not own another compatible laptop, and expecting customers to find a second identical compatible device just to prove that a defective battery does not work is unreasonable and feels like an attempt to make the return process impossible.

My case has been pushed in circles several times: repetitive requests, no meaningful explanation, no real investigation of the evidence, and no effective access to a human support agent. The requested proof was already submitted, yet the platform continues to delay instead of addressing the actual issue: the battery does not charge and cannot be used.

Buyer protection is only meaningful when it works after a customer receives a defective product. In this case, it has felt like a system designed to exhaust the buyer with automated replies rather than provide a fair resolution. I do not recommend buying electronics or replacement batteries on AliExpress if you expect reliable support when something goes wrong.

I expect a full refund for the defective item under order No. 3075106823045612.

I place an order nearly a month ago which STILL hasn’t left their Country so I requested a REFUND asap and they STILL haven’t given me my MONEY back !!!!!
These people are
1: fraudulent
2: Money Scammers
3: Untrustworthy
4: Slow to Respond
And they Don’t give you a refund when asked
Please buy ELSEWHERE and NEVER buy from them !!!!

I bought Good Omens series 1,2 & 3 on blue ray from AliExpress UK. The parcel eventually arrived with three separate films, not in a box set cover, as advertised.

When we tried to play the first disc, our machine (which plays all other DVDs and Blue-rays) showed a message, COPYRIGHT INFRINGEMENT, and would not play. This was the same for all remaining discs that arrived in this order.

A total rip off, and illegal, too.

Absolutely love them

⭐ 0/5 — Extremely Poor Customer Service and No Resolution After More Than 2 Months

I am extremely disappointed with AliExpress and its customer service. My order ID is 8213442623116641.

It has now been more than two months, yet my refund issue remains unresolved. I have provided all the required evidence, and importantly, the store itself is willing to provide a refund without requiring the item to be returned.

Despite this, AliExpress customer service has been extremely frustrating and unhelpful. I have contacted customer support through chat and phone, but have not received a meaningful resolution. I have repeatedly been told that the matter has been escalated, yet no refund has been provided.

For more than two months, AliExpress has continued sending me emails with essentially robotic responses asking me to return the item, without properly addressing the circumstances of my case or the fact that the store has already agreed to refund me without a return.

This is not acceptable customer service. Customers should not have to spend months repeatedly explaining the same issue, supplying evidence again and again, and chasing support for a refund that should have been resolved promptly.

I am a senior customer, and this prolonged process has caused unnecessary stress and frustration. A company of AliExpress's size should have a customer service system capable of dealing with genuine complaints fairly and efficiently rather than repeatedly sending automated responses.

The store is willing to refund me. I have supplied the evidence. The case has supposedly been escalated. Yet after more than two months, I still have no refund.

I would strongly urge AliExpress management to review this case properly rather than sending another automated response.

Order ID: 8213442623116641

Based on my experience, I cannot recommend AliExpress. Zero rating for customer service and complaint resolution.

I stopped ordering online because of this company. One delivery was made to another building, and the second is literally on the road in a busy area. I lost both parcels, and they are still disputing the refund, although their delivery photos show it all. No attempts to knock on the door or ring the doorbell. So disappointing.
You can sit by your front door all day, refrain from blinking, and still receive a notification saying no one was home. Security camera footage confirms that no van even drove down your street. Good luck reaching a human. Their "customer care" consists of a chatbot programmed exclusively with three responses

Very Hit or Miss!
They send multiple items in one bag. If anything is missing they simply say that your package has been received. Even the email stating PACKAGE DETAILS will omit items that AliExpress claim are in the package.
Automatic replies and no refunds despite showing photo evidence. ONLY USE ALIEXPRESS if you can afford to lose your money! Thankfully my loss was a low value item.
NOT RECOMMENDED

More then a year computerproblemen with Alixpress. Listen to what people say: be carefull with Alixpress and Klarna.

Refund guarantee is worthless.
I bought some goods that were delivered by Evri to the wrong address as shown by the doorstep photo and then lost. Evri looked into it and admitted they were lost.
I contacted Aliexpress on the basis of their 'lost delivery refund' and was rejected, you can even see the door was wrong on google streetview.

I have got tired of the quality testing. I have purchased upsiren PCM-1/2 more than once now and they are always lumpy. Crap website and crap service, it is cheap for a reason, avoid.

I purchased solar panels from AliExpress, and they arrived damaged. It’s unclear whether they were damaged during production or transportation, but several panels were broken and unusable.
Unfortunately, AliExpress only offered a refund covering a very small fraction of the actual cost.

This has now happened twice. After two bad experiences and inadequate refunds, I’ve decided that I will no longer shop on AliExpress. The risk simply isn’t worth it.

RECENTLY PURCHASED FROM A SELLER ON ALIEXPRESS CALLED Medieval Century Store WHEN MY ORDER ARRIVED HALF OF IT WAS MISSING SO I PUT IN A CLAIM WITH ALIEXPRESS FOR THE MISSING ITEMS!
I AM £26.06 OUT OF POCKET!
NOW THEY'RE ASKING ME TO RETURN THE MISSING ITEMS? HOW??????????!!!!!!!!!!!!!!!!!!!!!!
SILLY COMPANY DOESN'T HAVE A CLUE WHAT THEY'RE DOING? IF YOU SAY SOMETHING IS MISSING HOW THE HECK CAN YOU RETURN IT??????

A gamepad I bought got an obvious physical defect after less than a year after purchase. I sent a video with clear evidence of the problem to aliexpress asking for replacement or refund, but they say it's not enough proof for refund (the video clearly shows the problem!!! there's no question about it). I mean, it doesn't take a genius to get that, but I would avoid buying anything from aliexpress. The products can turn out faulty and aliexpress will just refuse to replace or refund.

(if i get refunded instead of letting that scammer steal my money i will update my review)
so basically i ordered from a store that sent me a completely different item!
i shared proof of everything such as unpacking video and all that i shared the logistics company’s statement as well but my issue isn’t resolved and my refund isn’t issued yet!!
this is truly unacceptable i want refund immediately!!

I play AliExpress Prize Land, I won a product, I paid for it, and afterwards my package was refused/cancelled. I bought 3 products from the Prize Land offer to get water drops and collect cards for the competition. At the end of the competition, instead of getting my drops, the game penalized me and put my balance at -84,493 because my orders were cancelled by them, causing me to lose the competition!
On top of this, your support agents are completely incompetent, overwhelmed by the issue, and keep hanging up on me and closing the chat. I received an official email stating that the issue was resolved, but nothing was resolved—my balance is still deeply negative! You are outright lying to customers and discriminating against me just because I am from Romania! Case ID: 2053808737271806.

I have bought a lot of products from AliExpress over the years buy it doesn't seem to count for much as now and then I get a bad product and repair myself or submit for a refund and that is where the problem begins. Most products I buy are electronic items and most are good but some are junk. The problem is trying to get a refund. They want you to jump through hoops and submit a report and photos/videos. Even if the customer service understood what you were talking about technically how are you suppose to show the fault in a photo. Even a video of the faulty operation is difficult to take on your own as you are trying to hold the faulty item and make adjustments or take measurements that they would not have a clue of what you are doing. I offer to send item back to them and then they can see for themselves if they some intelligence. But they want to make it hard so you give up and then they do not have to loose money. I am disappointed in their refund policy so be carefull what you buy.

I purchased $79 worth of necklace charms pendants on March 20th. It showed ‘delivered’ but there was no package. I spoke with customer service, they told me to wait a week. A week later I spoke with customer service, they told me to wait another week. Then I spoke with them again, they said in order to file a complaint I had to click that ‘I received the item.’ I told them ‘no’ and they would not allow me to file for a refund. A week later I reached out to customer service and they said the same thing. So I clicked ‘received’ and then they told me I would have a refund in 3-7 days. Nothing. Reached out 3 more times and nothing. Same answer. Reached out to my credit card company and they couldn’t do anything since it said I received the item. I used to spend a lot of money with them for years and years. I’m DONE!