Recommend Shein to friends regularly. Huge variety of goods, cheap prices, generally fast delivery and exceptional returns process. Negative is that some fabrics, particularly on dresses, are atroci... See more
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Review summary
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Reviews shaping this summary
Love the styles and the huge amount of choice on Shein, plus the prices are hard to beat. Ordering was easy, delivery was quick, and returns were really straightforward. The downside is that items... See more
Company replied
Feed your puppy game to receive a free gift is a waste of time, so don't bother. No matter how many items you buy, they make sure you never win the item you've chosen.
Company replied
I purchased 4 items recently, unfortunately I decided to send all 4 back for different reasons. Shein refunded me for 3 of the items claiming that one item was not as expected ie it was a black dress... See more
Company replied
Company details
Written by the company
Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
Written by the company
- FASHION FOR EVERY GIRL!
- As an online fashion retailer, SHEIN website comes in 7 languages and available to anyone who has an internet service. SHEIN’s global design team and buying team are bringing over 200 styles to our customers on a daily basis at affordable prices.
FREE SHIPPING!
Free shipping on orders over £35
Contact info
Aldagte Tower, E1 8FA, London, United Kingdom
- shein.co.uk
3.5
Average
60K reviews
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i ordered 2 dahlia tubers /bulbs i…
i ordered 2 dahlia tubers /bulbs i received a packet of seeds i have tried to contact several times to rectify the issue a complete waste of time i was connected to customer services but website informed me server error
first and last time i will use a second rate company
5 November 2026
Unprompted review
ordered some window protection coloured…
ordered some window protection coloured pvc privacy film at a good price ,we asked for it to be delivered to our home address but they decided to deliver it to a inpost locker which would not fit ,trying to recover the parcel by talking to a robot piss take company of courier they use,When I finally got through to a human on the phone ,could nt understand what he was saying ,won't be buying anything from shein.
25 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
What a load of tat.
Oh my giddy aunt, what a poor company. I should have known better than to trust a bargain. Still ever the opptomist.What a pile of absolute tat.Not even good tat but absolute rubbish. I have been going sound in circles trying to chat with customer service. All I get is a constant page of pre supposed questions that I might want to ask. instead of allowing me to actually ask what I want to.Shein you have beaten me.I am giving up before I have a nervous breakdown. I will ditch the tat in landfill and cut my loses. Keep my money, much good it will do you.
2 November 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
DO NOT BUY — Delivery nightmare and they refuse to refund even with clear evidence
Giving 1 star as it’s not possible to leave a minus star, here.
I was always dubious about using SHEIN, and unfortunately this was my very first order with them — and this is exactly what happened.
I ordered a pair of trainers and gave clear delivery instructions to leave with my neighbour if I wasn't home. Instead, the courier (Evri) dumped the parcel on my doorstep — completely exposed to the street — and marked it as "delivered to an outbuilding," (I don’t even have an outbuilding ) which was untrue. I never properly received the item.
I provided clear photographic evidence — the parcel on my doorstep, the delivery status screenshot showing the false description, and proof of my delivery instructions. Despite all this evidence, SHEIN rejected my refund claim stating "insufficient proof." It feels like they will find any excuse not to refund you.
I've now had to escalate the case to PayPal. The product aside, the customer service and dispute process is extremely frustrating. It's not about getting something for nothing — it's about receiving what you paid for, or getting your money back when things go wrong. Neither happened here.
If you do order from them, only pay via PayPal so you have real buyer protection — don't rely on their own dispute process.
31 October 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Impossible to get a refund
It's a shame to give up on this company but I feel I must. It has proved impossible get a refund for returned items. I have tried phoning, live chat and have responded to their emails asking for further details, but I have got nowhere. The customer service experience has been terrible.
I feel that I have exhausted all possibilities and will now try to get my money back from my credit card. company.
4 November 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Non-Existent Customer Service
I ordered 6 Franklin X Pickleballs. When they arrived, they had no logo stamped on them, so I assumed them to be fake. When I contacted Customer Services they said they would need 5-7 days to look into the matter. What a joke! I will never order anything from this bunch of clowns again.
Order No. GSO1983170023QX
3 November 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
What an absolute hideous company
What an absolute hideous company. I recieved 1 item of 2 items I'd ordered, I did not get what I ordered, but Shein customer service are adamant I ordered a crappy micro screwdriver set. Aimee I spoke on chat is very argumentative. This was my first order, it's also my last. I've closed my account. And I will never open another shein account. I'll stick with Temu.
3 November 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
SHEIN UNUSUAL ACTIVITY
The problem is with my account unusual activity but I dont know what that means. I cant order anything because it does not allow me to pay. My shein clum membership runs out Valid Until 27-12-2026 but I cant order anything.
I have an unusual activity on my account for month they are taking rthe annual shein club money but not actually telling me what is wrong. Do not sign up for shein it is ridiculous that you cannot speak to someone directly at customer service TERRIBLE SERVICE
3 November 2026
Unprompted review
Reply from SHEIN
Hello!
We sincerely apologize for any inconvenience caused—your experience is incredibly important to us 💝
According to the information you provided, we've identified your inquiry submitted via the SHEIN app and our dedicated support agent is expediting the resolution.We guarantee a clear response within 24 hours, and you can monitor real-time updates anytime in "Service Records".
🔹 Steps to Access:
Open SHEIN APP → Tap "Me" at bottom → "Customer Service" → "Service Records"
Your feedback lights our path forward—we look forward to assisting you further.
Shocking customer service
Shocking customer service, don’t reply to emails, can’t contact them by phone. Don’t refund the amounts they are supposed too. Disgraceful company
3 November 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Never received my parcels....the proof…
Never received my parcels....the proof of delivery shows it was left on pavement outside my door on Halloween night....ehen I got home my parcel was not there.....either Evri stole it ir a passerby...it shouldn't have been left there. SHEIN WONT REFUND BECUASE I DONT HAVE EVIDENCE...VERY UNFAIR...im REALLY upset and angry! DON'T USE SHEIN!
2 November 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Absolutely APPALLING service
Absolutely APPALLING service! If I could give 0 stars, I would. I have never had such a bad experience in all my life! I ordered something that was delivered to completely the wrong address (I could tell by the picture that it wasn’t even CLOSE to my house) and now SHEIN refuse to refund me unless I get confirmation from Evri that they delivered it to the wrong place and Evri will not respond. I’ve tried calling SHEIN’s customer help line 5 times now and every time it has rung for a bit and then hung up on me. Now I don’t have what I ordered and SHEIN have stolen my money. Incredibly disappointed and amazed by how awful their customer service is. I just want my money back. I strongly suggest you do not use this company.
2 November 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Brilliant company 5☆
I have been purchasing from Shein for around two years now and I have to say they are a fantastic company to deal with.Only problem I ever had was with my very first order and that was my own fault as I ordered the wrong size. Clothes are always good quality, fit really well and great prices.Never had a problem receiving what I ordered.The lead time can be quite long but thats to be expected considering where they come from and I dont see that as a negative.You are kept well informed as to the status of your order.There has been a lot of negative comments on here but I can only speak as I find. Well done Shein.
2 November 2026
Unprompted review
Horrific!
Horrific!. I ordered a black hoodie and I got a wedding dress and I got some high heels and boxers 🩲 (I ain’t a femboy!) which actually costed extra. The black hoodie was £2.00 but it said the dumb checkout was 4.67 and the website was acting like a Gen Alpha joke which wanted to play games and when I payed, it showed its ‘true’ colours definitely. Don’t bang on these cheap websites!.
1 November 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Parcel was delivered to the wrong…
Parcel was delivered to the wrong address and left outside. Obviously now stolen. but no refund issued. Please never use them as they will never refund you
10 October 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Product returned in error to Shein
I returned a product to Shein, that did not belong to them via InPost (I got confused with all the QR codes). However the item was £170 Timberland boots, and they've only sent me on a wild goose chase. Their customer service options are despicable and there is never really a proper solution to an issue
2 September 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Appalling service continues dispite…
Appalling service continues dispite them sending me a email see below clearly stating I haven’t recieved it they still haven’t sorted refund
Absolute disgrace
30 October 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
JJD0002279982156276
JJD0002279982156276
Parcel was left next to my bin outside my house without my permission and it's missing since 13/11/2025.Police was informed .Shein and Inpost refused to refund after never-ending emails.
@30/10/2026
13 November 2025
Unprompted review
Reply from SHEIN
Hello!
We sincerely apologize for any inconvenience caused—your experience is incredibly important to us 💝
According to the information you provided, we've identified your inquiry submitted via the SHEIN app and our dedicated support agent is expediting the resolution.We guarantee a clear response within 24 hours, and you can monitor real-time updates anytime in "Service Records".
🔹 Steps to Access:
Open SHEIN APP → Tap "Me" at bottom → "Customer Service" → "Service Records"
Your feedback lights our path forward—we look forward to assisting you further.
I mostly have a bad experience with…
I mostly have a bad experience with Shein delivery, sometimes the quality is low
30 October 2026
Unprompted review
Reply from SHEIN
Hi, we’re sorry to hear that you had a disappointing experience with both delivery and product quality. This is not the standard we aim to provide. Please contact our customer support through the official app or website with your order number and relevant photos, so we can review the issue and assist you with an appropriate solution. We appreciate your feedback and will share it with the relevant teams.
I am extremely disappointed with…
I am extremely disappointed with SHEIN’s customer service.
My parcel was stolen / never received, and despite contacting SHEIN multiple times and explaining the situation, they keep rejecting my refund request.
I paid for my order, but I never received my items. It is unacceptable that SHEIN refuses to take responsibility and leaves customers without their money or products.
I am asking SHEIN to investigate this matter properly and issue a full refund.
I will not stop pursuing my consumer rights until this issue is resolved.
Order number: GSO19X05R0023E0
#SHEIN #SHEINRefund #MissingParcel #ConsumerRights
30 October 2026
Unprompted review
Reply from SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
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