Amazon Reviews 

My friend tried to create an new Amazon and they accused her of having an account that she didn’t have gave her trouble with password and suspended her account completely she’s been on the phone for over an hour trying to reach Amazon this is Horrible don’t subscribe to Amazon Ever!!!!

PS. If you find yourself communicating with an Amazon seller in the message centre. Be careful. Everything you write is checked out by Amazon. If they don’t like some something they will just delete it or delete the entire conversation and attachments that can become proof against Amazon. In my case the sellers second return label available to be seen by both Amazon Customer Service and Amazon Executive Relations was nowhere on the sellers messaging to me .So even if the PDF was originally there only Amazon can delete it. Once a seller sends a message or an attachment once it is sent to the message center it cannot be deleted by the seller. Any deletions or cancellations of message contents and attachments can only be done by Amazon.
The worst .. Amazon then insists that the seller did send the information. Amazon greed has become so flagrant that anyone employed by them must follow scamming customers as not to lose a nickel.

Free 6-month subcription plan for students was a scam. They charged me in one month and refused to return money

Don’t know why i couldn’t process a refund through the app, so i called amazon. Awesome experience. No ai just 3 different prompts to choose from and actually spoke to an English speaking easy to understand person named Jason. The call was picked up immediately, no wait. So glad they changed some things! 👏 Still wasn’t efficient for me to have to call in, but at least it didn’t take me forever to get through ai to get to a rep and one that i could understand and they could understand.

AMAZON.DE : TWO ORDERS, TWO BROKEN PROMISES, AND AN ABSOLUTE DISGRACE OF CUSTOMER SERVICE!

I have over TEN YEARS of professional experience in customer service, and I genuinely struggle to understand how a company as enormous as Amazon can operate with such an astonishing lack of accountability, professionalism, and respect for its customers.

I am temporarily staying in Denmark and deliberately paid significantly more to purchase this product here rather than in Germany, specifically because Amazon promised delivery within 48 hours.

FIRST ORDER:

Promised delivery: 2 days.

Actual outcome: After TEN DAYS of waiting, Amazon declared my package LOST.

EIGHT DAYS beyond the original delivery promise, just to be told that the package had disappeared!

And then, as if wasting ten days of my time wasn’t enough, the initial refund offered was LESS than what I had actually paid.

I had to argue with customer service to receive the correct amount.

SECOND ORDER:

Amazon’s representatives encouraged me to reorder, assured me the same problem would not happen again, and provided €10 toward express shipping.

I trusted them.

Another 48-hour delivery promise.

Another failure.

Now, instead of two days, Amazon estimates that my second order might arrive on NOVEMBER 9 — approximately SEVEN DAYS after ordering.

SEVENTEEN DAYS OF COMBINED WAITING FOR TWO ORDERS THAT WERE EACH SUPPOSED TO TAKE JUST TWO DAYS!

And that is assuming the second package actually arrives.

Because based on my first experience, I am seriously concerned that Amazon will simply make me wait several more days before announcing that THIS package has also been lost.

I sincerely hope I am wrong.

But at this point, why should I trust another delivery estimate?

AND THEN THERE IS CUSTOMER SERVICE.

An endless parade of representatives, repeated explanations, meaningless apologies, and absolutely no meaningful resolution.

Representatives kept changing during conversations, forcing me to explain the entire situation from the beginning again and again.

After more than a decade working professionally in customer service, I understand perfectly well that mistakes happen.

What I cannot accept is a company repeatedly making promises it fails to fulfill, while leaving customers to deal with the consequences.

CUSTOMER SERVICE IS SUPPOSED TO RESOLVE PROBLEMS, NOT BECOME ANOTHER PROBLEM.

Amazon’s support system made an already unacceptable situation even more exhausting.

I paid extra for faster delivery.

I gave Amazon a second chance.

I spent countless hours contacting customer support.

And what have I received?

One lost package, refund complications, two failed delivery promises, and another uncertain delivery date.

THIS IS NOT CONVENIENCE. THIS IS A COMPLETE FAILURE OF CUSTOMER SERVICE AND LOGISTICS.

The irony is extraordinary.

A company that built its reputation on fast, reliable delivery cannot manage to deliver a single product to Denmark within the timeframe it repeatedly advertises.

If November 9 becomes yet another failed delivery date, will Amazon simply apologize again and offer another refund?

Because that is exactly what happened the first time.

I am tired of apologies.

I am tired of promises.

And I am particularly tired of being treated as though my time has absolutely no value.

AMAZON, YOUR CUSTOMERS DESERVE BETTER THAN THIS.

After more than ten years in customer service, I would be embarrassed to see a customer treated this way by any organization I worked for.

TWO ORDERS. TWO FAILED PROMISES. ONE LOST PACKAGE. NO CONFIDENCE LEFT.

One star is far more than this experience deserves.

ABSOLUTELY DISGRACEFUL.

The site is now gatekeeping hell. It is time for this Amazon monster to come to an end, they treat customers like children. Change your password. Get an OTP code, have a code sent to your email. Choose between the two, but wait, you don't actually have a choice because they're doing both anyway! Clown show of the highest degree, you'd think it was Fort Knox not a bookshop you were trying to gain access to. I will never use Amazon again as long as I draw breath and I want a full refund for my recent purchase as I can't login to redeem it and absolutely refuse to change my password twice in four days, as well as be subjected to endless gatekeeping. Gatekeeping = no custom. There should be a zero star option for jokers like this, treating their customers like a sworn enemy who they don't trust an inch.

Totally Unreliable
Ordered some cases of dog food a few weeks back, to be delivered a week ago, not delivered no reason given. Yesterday they have cancelled the order and once again no apologies or reason given. Then once again will not even let me give negitive feedback. Time to close my account as there is no point buying from these crooks.

We returned an item worth 2K INR and it's been 6 months Amazon has not returned our money, they are only giving useless reasons.

Amazon has gotten ridiculous. Buy something and it comes delivered defective and you try to make a review on the item and it says it goes against community standards. Funny it will have a bunch of 5 stars on the review and then it will go to 0 stars after you buy it. They sell foreign junk!

The customer service is the worst. It's always on the other side of the world with extreme incompetence and broken English. You can't find a contact number, because they make it difficult for customers to find out about issues with this horrible company and products paid for. The AI chat service is completely worthless and doesn't allow you to ask questions that you want, instead they have a select few questions they create that does not correlate to what you need. You just end up going in circles with no progression. I hope Amazon goes out of business. They are horrible.

Amazon has become the most unreliable company delivery is never on time anymore. Prices are way up charged. It’s all ridicules. There is no point to even pay for prime anymore. I see a future lawsuit coming. This will be my 12th order that hasn’t been delivered on time and have to get a credit added to my account due to poor service. It’s like pulling teeth to talk to a live person on live chat or phone. Walmart is a better option now.

Easy to use, especially amongst my older family members. Amazon Prime has made my shipping and delivery experience exponentially faster + easier compared to other websites. I order pretty much everything from here!

Amazon Customer Service Complaint – $200 Refund Delay

I am extremely disappointed with the customer service I have received from Amazon.

Ten days ago, I purchased a laptop extender for approximately $200. When it arrived, it was nothing like what was advertised and was completely unusable. I repackaged it and returned it the very next day through an authorized Staples Amazon return location.

I was originally told the refund could take up to 30 days. When I called to follow up, I was told seven business days. Now, on the eighth business day, I called again because my $200 refund still has not been credited to my Amazon account balance, which was the refund method I selected.

This time, I’m told it could take up to 14 days.

What makes this situation even worse is the complete lack of concern from customer service. Nobody seems to care about the inconvenience or the fact that I’m being made to wait for $200 that should have already been refunded.

When I asked to speak with a manager, the customer service representative actually told me that speaking with a manager would be a waste of time because they were going to tell me the exact same thing.

Seriously? That’s how Amazon treats its customers? A customer asks to speak with management because they are unhappy with the service, and an employee basically tells them there’s no point because nobody is going to help.

How is this acceptable? I did my part. I returned the merchandise immediately, followed your return instructions, and now I’m expected to sit and wait for my own $200 while Amazon changes the timeframe every time I call.

There are multiple Amazon facilities within 10 minutes of my home. It’s hard to understand why a return dropped off at an authorized location cannot be tracked and processed in a reasonable amount of time.

This is more than an inconvenience. It’s a matter of customer service, accountability, and respect for your customers.

I’ve been a regular Amazon customer, but experiences like this make me question why I should continue shopping here when other options, such as Walmart, are available.

I expect Amazon to locate my return and issue my $200 refund immediately. I also expect someone in management to take responsibility for this situation instead of passing me along and giving me another generic timeframe.

I shouldn’t have to repeatedly call, argue, and chase down a refund for an item I returned in good faith. Amazon can do better, and quite frankly, your customer service needs to do better.
I’d make the closing statement stronger:

“This has been absolutely horrible customer service. Extremely disappointing, unprofessional, and completely unacceptable for a company the size of Amazon. It’s not just the delayed refund; it’s the lack of concern, accountability, and willingness to help. Customers shouldn’t have to fight to get their own money back. After this experience, Walmart is looking like a much better option for my future purchases.”

IN my area Amazon has new van and very professional delivery persons. Plus, in the case you are unsatisfied with something you can just walk into their place of business and return it and is 2 hours you have your money back. can't beat that.

Amazon refunded the water and ice dispenser immediately after seeing how badly FedEx handled it upon delivery. Even with the miss handling, what the machine did upon testing 24 hours later is of concern.
Unit was tested and the results are scary, as had I not unplugged the unit, it could have caused great bodily harm, and even kill a child had they been next to it. The unit was close to exploding 24 hours after plugging in after it was filled. It started making ice immediately which also melted as fast as it wss produced, and water cooled fast but it was what happened 24 hours that was alarming. Had walked into the room as the 5 gallon water gallon made a loud popping sound. It was both buckling and getting to the point of exploding under the pressure building up as when I touched the plastic bottle, almost burned myself. It was close to boiling point and the weight of the bottle with water inside made a seal that prevents steam getting out. This means the thermostat has zero safety measures to know to shut down and also to heat a 5 gallon bottle up to almost boiling takes a lot of heat. I unplugged it and next day went to lift the bottle which is when I got a small bath from pressure still built up which is why this is very dangerous. Its like taking the water cap off of an overheated car. This is a new model showing 5 star ratings because Amazon is hiding the bad reviews, and for this item that's dangerous.

1000% dissatisfied. Ordered some items that required to spend over £20 for same day delivery. The one item I desperately needed, said it has been delivered but hasn't. Amacon say they will refund the item & it will take 5-7 days for the refund. But no solution to help with actually getting the item. Absolute waste of time.

Shocking Amazon….customer service gets worse every year. Expected deliveries miss more today than ever. Evri are better than anazon!

Nintendo Switch 2 legend of Zelda 40th anniversary console

Extremely disappointed with Amazon’s customer service. I repeatedly told multiple representatives NOT to cancel my order, yet they canceled it anyway.

To make matters worse, I was misled about a $573.29 refund that was presented as compensation when it was actually just the refund for the canceled order.

After multiple conversations and escalations, Amazon offered me a $50 gift card as an apology, which does not make up for the inconvenience, misleading information, and mishandling of my order.

Amazon needs to do better when it comes to customer service, transparency, and respecting customers’ instructions.

Extremely poor customer service and no accountability

On 25 August 2026, an Amazon delivery driver spilled red wood stain during delivery, damaging my driveway, white front door and doorstep.

Despite reporting the incident immediately and providing photographic evidence, Amazon has repeatedly failed to resolve the issue.

I was promised that the General Liability team or Sedgwick would contact me within 24–48 hours, but nobody contacted me.

Instead, I keep being passed between departments and asked to repeat the same information. This raises serious doubts about whether any proper investigation is actually taking place.

Very disappointing experience. Amazon needs to take responsibility and treat customers better.

Horrible delivery time, they tell you you items come overnight between 4am-8am and they either never come for day or they arrive super late that day, why am I paying for prime membership with crap services??!!! Also the 3rd party sellers lying to us, showing the product online to look so nice and when it gets delivered, it's pure cheaply made junk. I can get better quality and better looking stuff at Dollar tree! I hope millions can do their membership so I can hop on board and do the same. Amazon is trash today!