Yodel by InPost Reviews 

Parcel delivered & left at the door while no one is at teh property!
The parcel was put out for delivery early, when I was not at home! I contacted Yodel on the morning it went out for delivery & I was told by the rude agent that because it was out for delivery nothing could be done to stop it! The agent basically ended the chat session.

I tried following the 'Manage My Parcel' link on the email, but every option was un-available, the chat bot told me the parcel would be put into a collection bin where it would stay for 3 days! However, the package has been left at the front door in plain sight, I'm not home until tomorrow afternoon & I'm not expecting the parcel to be there!
I cant blame the driver but the backup system to the delivery drivers is basically none existent & if I can, I wont use suppliers who deliver with Yodel from now on.

Driver left my package in "a safe place" - in open view of the passing public 1.5m from the pathway and 3m from the road.
Customer services simply rewrite a scripted spiel. Escalation team say they'll call back and never do.
Meanwhile I'm £125 down with no package

Everything arrived on time and in excellent condition

Absolute joke of a service. A Yodel driver "delivered" my parcel by dumping it flat on the concrete floor outside a shop in a busy open-air parade—in full view of every pedestrian walking past.
The shop they were supposed to deliver to is open 9 to 5 every single day. Instead of attempting a proper delivery during business hours or taking it back to the depot, the driver thought leaving a package sitting on a public pavement was an acceptable solution. Unsurprisingly, it has been stolen.
How does any delivery driver possess so little common sense? Leaving customer property unattended in a public space isn't a delivery; it's fly-tipping with extra steps. Absolutely useless.

Parcel left in wheelie bin with rubbish. I was at home and we also have a parcel box. Very poor customer service & a nasty thing to do. Put in the bin the day before bins get emptied and parcel arrived early so if I hadn’t checked on Amazon the item would have gone in bin lorry.

Very poor delivery service

Unfortunately, my experience with Yodel has been very disappointing. In my case, the parcel was simply left unattended outside my front door without anyone waiting for me to answer.

I understand that delivery drivers are under time pressure, but leaving a parcel unattended at the doorstep is not a secure way to deliver it. Anyone passing by could easily take it.

On this occasion, the tracking showed the parcel as delivered and there was even a photo of it at my doorstep, but when I went to check, the parcel was no longer there. I also checked with my neighbours, but nobody had received it.

In my opinion, Yodel should take more responsibility for ensuring parcels are delivered safely rather than simply leaving them unattended and marking them as delivered.

Very disappointing service.

I received an email clearly saying they had my package. However I knew they didn't as it was still in customs.
Then it supposedly stays in their warehouse for 2 days, which of course it didn't because they didn't have it.
Then I contacted customer service and they tried to use every method to avoid a simple question.
They have me an email to raise a complaint and a simple question, roughly how long would I have to wait for a response was so difficult for them to answer. Eventually I was told 24hrs.
I was then told that the package will be delivered as was today. Except the tracking doesn't say that, and it wasn't.
It's like wading through treacle.

An Informative and professional service with on time deliveries completed. All instructions relating to a safe place followed to the letter.

In the latest if many examples of Yodel ineptitude - my package was delivered two days late. Actually speaking to anyone at Yodel is like getting blood from a stone. The tracking service is also a joke and bears no relation to the reality of the parcels current whereabouts. When I finally got my parcel on this latest occasion - I watched as the driver threw my package in my wheelie bin as it was closer to him than the four additional steps it would have taken to get to my front door. Utterly useless company that I wouldn't trust to deliver leaflets let alone parcels. I now avoid any companies that use Yodel as you are guaranteed the only thing to definitely get delivered is a headache.

Very poor service, brought an expensive product off eBay, got a notification to say been delivered and left in a safe place and the photo they sent to show the safe place was leaning up my front door for the world to see, I returned home from work to no item at my door,
Not happy and still been waiting over a week for them to get back to me

I ordered some things on eBay and the seller sent them by yodel. Yodel said they had delivered the package through my letter box and had taken a picture. The picture shows the package in a little box. The door is white. My door is brown when changed about it they washed there hands of it. Not impressed with this company

An important next day parcel was due yesterday. At 2130 they claim the driver couldn’t find my address. Which is a first considering it’s a normal street with houses either side and numbers next to the door. I sent them a screen shot using Apple Maps and they agreed they don’t need more information locating my house. They however said the parcel would be delivered today. Confirmed again with customer service this morning who said I’d get a time slot shortly. Which was ok as I have another parcel with them due to be delivered today. After chasing again for the original parcel at 1600 I find out both parcels are now being delivered tomorrow. The service is appalling and customer service don’t seem to be able to help.

Just had my worst experience ever with this delivery company inpost yodel. They seem to think it is acceptable to leave a parcel next to bins and then are unable to provide pictures of the location. Given up after 4th attempt with there support promised pictures but never received. There app is also absolutely terrible. Not recommended as delivered service. Use at your peril.

Worsted delivery company going ive never had a parcel delivered on time, was given a delivery window for 17:12/19:12 nothing arrived 2 days later still no show and no tracking updates this isn't a one off thing every single parcel i have had delivered by yodel has either gone missing or has delayed by a few day

Yet another undelivered item. Email received in the morning stating a delivery time slot for that afternoon. Item not delivered.
Received an email stating that they tried to deliver it but no one was home so they left a card. NO ONE ATTEMPTED DELIVERY AND NO CARD WAS LEFT AT MY ADDRESS. I AM AT HOME ALL DAY.
I called your customer service, which I assumed was UK based, but is in fact in Poland. Told the usual rubbish about them contacting the depot.
This is a high value item and considering that I have already left a review regarding another undelivered item, that is still unresolved, Im beginning to smell a rat.
Due to item value I have contacted the supplier as their tracking shows the false tracking and untrue comment about the card being left
Wednesday 2nd September email received giving me a delivery window. Item again not delivered. Message stating that they tried to deliver it. Completely false. No attempt made.
Friday 4th September another email with delivery timeslot then another email with a False attempted delivery excuse, with the 'left a card' rubbish. still no parcel
Saturday 5th September Morning email stating it's on its way. Afternoon email stating that it's on its way back to the supplier, and I needed to contact them.
Absolutely awful courier company with dubious delivery procedures.

Delivery was left in the communal close. Driver pressed my buzzer, I buzzed them in but parcel was just dumped in the close. Not the first time this has happened. Terrible service !!!

Four failed delivery attempts with four instructions to leave in a safespace. On the third failed delivery told by chat that would be left in safespace, yet failed to again. Asked to be redirected to locker, they stated this wasn't possible. I was then told there needed to be a 24hr investigation. It is now 36hrs after that request and they stated they needed another 24hrs to investigate. The refused to pass me to a supervisor. Joke of a company. Avoid

Yodel are the worst delivery service ever, parcel got left on my doorstep (again) by the time I got home from work surprise surprise it wasn't there, contacted them, they said they left my parcel in a safe place!!! Doorstep, baring in mind I don't have a garden, and live on a busy street.. contacted the company I bought from and because they had a picture of my parcel on my doorstep I cant have a refund or another parcel sent out, so now im out of a present that I bought my son and money down!, i will never shop with anyone who use's yodel, they just don't care what they do with people's parcel, worst delivery company ever!!!!

Yodel, how after two deliveries have been attempted can a shipment be On the way – slight delay as per your website?This is not a slight delay, this is ridiculous. This perishable shipment was shipped on the August 24th. It was attempted delivery twice. This was a 48 hour delivery. WHAT IS GOING ON?

Easy to use and fast delivery