First class service - same day appointment for loss of heating and hot water. Up and running same day, with additional parts ordered and a return visit by David our engineer a couple of days later.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made an appointment with British Gas to come and fix my leaking boiler. The range of Appointment times was brilliant and quick. The engineer who arrived at my property was polite professional and kn... See more
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Gordon went above and beyond to try and help me. What should have been a straightforward job turned out to be far more complicated due to numerous underlying issues. Throughout it all, Gordon was incr... See more
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We had a leak in a pipe in our loft. We were without heating and hot water. British Gas sent an engineer around that afternoon. Our engineer was called Robert. He was so lovely, he put our minds at re... See more
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Company details
- Electric Utility Company
- also in
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
361K reviews
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Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Professional service you can trust.
5 November 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
British Gas start up appointment…
The engineer arrived well within time specified. He was polite well mannered and courteous. He went above and beyond to sort everything out for us to be promptly up and running. Highly reccommended
4 November 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
British Gas satisfied customer.
British Gas fixed my Central Heating problem quickly and efficiently
5 November 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
British Gas always give 100% customer…
British Gas always give 100% customer satisfaction so extreemly happy with work on serviceing my combi today 5/11/26
5 November 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Efficient service
Really handy service where you can select date of visit and AM/PM time slot online. Engineer kept me up to date with his estimated time of arrival and treated me and my home with courtesy and respect. Very satisfied with the efficiency of the service.
5 November 2026
Unprompted review
Reply from British Gas
Hi, that is fantastic to hear, we aim to give quality service and I’m happy to see we have. If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Shaz
Brand New Home, Incorrect Bill & Wrong Meter Serial Numbers
We moved into a brand-new home in August, but unfortunately, the developers set us up with British Gas without our choice. We opted to close that account and switch back to our previous supplier, Octopus. However, we faced several issues with British Gas that caused delays in the switch. They had incorrectly entered our meter's serial number on the grid, which took forever to resolve. To top it off, when they finally sent us our first bill, it mistakenly included usage from the developers. In just 9 weeks of residing here, we received a gas bill totalling £559.78. After examining the meter readings, we pinpointed the issue to British Gas, but after more than two hours on the phone over a period of 3 days, we were forced to file a formal complaint to seek resolution. Eventually, we received a revised bill, which, while still higher than we anticipated, although we paid it in full. We are now in the process of switching back to Octopus. Talk about stress.
3 November 2026
Unprompted review
Reply from British Gas
Thank you for taking the time to share your feedback.
I'm sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when you're unable to get the support you need, and we appreciate you bringing this to our attention.
We’ll make sure your comments are passed on to the relevant teams, as they help us understand where we need to improve and provide a better experience for our customers.
Kind regards
Shaz
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Time To Say Goodbye.
Having received an email from British Gas reminding me to book my annual boiler service, I attempted to do so online. Having completed all information was then notified there was a technical issue and try again later. Tried again later, same issue. I phoned their helpline and spoke to the call handler. After initial checks I was left hanging on the line for 10minutes before hanging up. She called back shortly after and noted that the first available boiler service date would be some time in February 2027.
A 3 MONTH wait for a service. I asked to speak to a supervisor but the supervisor either refused or couldn’t take my call but did communicate with the call handler to say i could be put on the cancellation list in the hope that an appointment becomes available.
As an elderly customer of many years with British Gas i find this an extremely poor service. Where to now?
5 November 2026
Unprompted review
Reply from British Gas
Thank you for your review. I'm sorry to hear that you're continuing to experience difficulties.
I'd like to look into this personally and work towards a resolution for you. To do this, I've sent you a request for your contact details so I can access your account and investigate the matter further.
Please provide the requested information within the next 3 days, and we will be in touch within 5 working days of receiving your details to provide you with an update.
Kind regards,
Shaz
Excellent service for both repairs
Excellent service for both repairs, servicing & a replacement boiler
3 November 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Reply from British Gas
Thank you so much for taking the time to share your feedback. We are delighted to hear that our team members provided a courteous, prompt, and detailed service during their visit. Delivering a high-quality and professional experience is always our top priority, and your kind words are greatly appreciated. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Josh was extremely patient with all my…
Josh was extremely patient with all my questions, very reassuring and caring, very efficient in the way he went about his work, with the utmost respect and consideration for us as a family, a very professional, kind and caring young man!
4 November 2026
Unprompted review
Reply from British Gas
Hi Daniel, thanks for your kind 5 Star review. We're really glad the appointment went well. ^Kev
The engineer who came to my house to…
The engineer who came to my house to put in new smart meters was really nice and helpful. He was really young and had great manners.
4 November 2026
Unprompted review
Reply from British Gas
Hi Wendy, thanks for your kind 5 Star review. We're really glad the appointment went well. ^Kev
Quick response, quick and clean work
We had no heating or hot water and they were able to see us the same day we contacted them.
Engineer was fast, friendly, and knowledgeable, with the work being completed quickly and cleanly.
5 November 2026
Unprompted review
Reply from British Gas
Hi Jack, thanks for your kind 5 Star review. We're really glad the appointment went well. ^Kev
I had a very satisfactory experience…
I had a very satisfactory experience with the gas engineer who came out to change the old meters to smart meters.
He advised me what would be done and in how much and accomplished this in the time stated.
He was well mannered, polite and reassuring
Thanks
4 November 2026
Unprompted review
Reply from British Gas
Hi Rajendra, thanks for your kind 5 Star review. We're really glad the appointment went well. ^Kev
Engineer was very pleasant and carried…
Engineer was very pleasant and carried out the work extremely effectively. Thank you British Gas.
5 November 2026
Unprompted review
Reply from British Gas
Hi, just what we like to hear. Thanks for taking a moment to leave us a review! Cheers, ^Kev
British Gas Home Serve
Engineer was pleasant and very helpful would recommend british gas home service
5 November 2026
Unprompted review
Reply from British Gas
Hi Judith, just what we like to hear. Thanks for taking a moment to leave us a review! Cheers, ^Kev
Great efficient team x polite and great…
Great efficient team x polite and great job
5 November 2026
Unprompted review
Reply from British Gas
Hi Debbie, thanks for giving us a 5 star review. This is just the type of service we aim for. Thanks, ^Kev
Boiler service
Had an engineer come in to do my service. He informed me on everything he was doing and also respected my home, taking off his shoes etc. great work!
5 November 2026
Unprompted review
Reply from British Gas
Hi, thanks for this fantastic review. Glad to hear our engineer has completed the job to a high standard. Thanks, ^Kev
British Gas is easy to log in …
British Gas consider all people with or without a smart meter. My experience has always been great and I will continue. I have checked elsewhere, all other companies are almost the same. With British Gas, there's nothing to do except give a meter read every so often which is great as you know where you're going with the inflation rates which are due soon.
5 November 2026
Unprompted review
Reply from British Gas
Hi Natasha, just the type of service we aim for. Thanks for giving us a 5 star review. Thanks, ^Kev
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