Ecotricity Reviews 

Again. Billing. Can't log in - again. Why does this idiotic firm keep moving the goal posts?. Says my user name is "invalid". Since when? No I will NOT pay by standing order. Would I really let this inefficient outfit
into my bank account. No I will NOT have a smart meter. Reasons - ditto. They want me to re-register - AGAIN. I need to do that every time I pay a bill.

Friendly, professional, respectful excellent knowledge AND they listened, understood and acted on the information and requirements unique to us. “Green” credentials and their investment in our environment are second to none - Thank you

The person I spoke to was friendly and knowledgeable and he sorted out my problem quickly

Complete waste of time, not an honourable company.

I have been with Ecotricity for many years, and have been totally satisfied with their service throughout . Their ethos chimes with mine , to help save this planet ,on which we ALL rely, in whatever way we can . I love that they continue to build renewable energy infrastructure around the country and use the money that customers pay, to do so. Bills into Mills as their slogan says . Can’t recommend them highly enough .

I’m so glad I joined ecotricity. The price is fixed and competitive. The customer service is great. You get to speak to a human on the phone and email. And I have peace of mind that I’m contributing to sustainable energy. Thank you 🙏🏼

Shame there wasn’t a no star option.
They are a disgrace.
I opened an account 3 months ago and sent readings.

They have charged me monthly but still no bill.
After eventually contacting them and being asked if I am well they say they don’t have the initial readingsand could I send them again!

I am still awaiting resolution after 3 months and numerous messages.

I have never come across such appalling service - avoid like the plague.

Being an Ecotricity customer means I am helping to reduce carbon in the environment. Their customer service is brilliant; always a human to answer the phone, never a bot for assistance. I love them.

The best energy provider in UK right now and the tariff are also reasonable compare to British Gas and other company. Will always continue the relationship forever and keep up the good work going

As a provider of my gas and electric, I have no issue at all with Ecotricity, a company I have used for very many years. And on the rare occasions when I've needed any customer service, it's been very good.
It's great to support a company providing "clean" energy and doing so in such an ethical and community-focused way.
I do have a personal issue, though, and this relates to Bowyers Wood, that Ecotricity/Ecotalk rightly communicate about. I was a very willing volunteer offering qualities that should have been grabbed and utilised. Instead, I was left frustrated and apparently discarded. Enough said.

We've been with Ecotricity for years for our energy consumption and solar panels. Rarely had any reason to contact and when we do the phone is answered quickly by a human and all are very helpful. Happy to be supporting green energy too.

The customer service agents I have spoken to are so lovely and helpful. I wish I could remember their names!

I am happy with the service and have just moved home and the whole process has been so much easier than almost all other suppliers I've had to deal with.

And they're pro palestine which is one of the main reasons I chose to move over to Ecotricity a year or so ago.

Always helpful always giving good advice, have no hesitation in recommending Ecotricity

Customer service was great. I had Lauren helping me out and she was very professional and helpful, even though my signal was not very good because of where I live. Everything was done efficiently and communicated well. Overall great experience.

Got through without speaking to AI. Was assisted by very helpful and intelligent adviser, Liyarna. She set up my account and arranged the switch over. Very friendly and efficient.

Should rename themselves etrocity.
No comms. on how the switch is progressing 5 weeks now. App is crap and unable to add meter readings. No response to email. And large balance stuck with octopus because these clowns haven't provided a final meter reading to my old supplier. If you are considering a change don't.

Switched two months ago. The app and website do not work as you can't upload meter readings. These have to be emailed in and even then aren't updated on your account. I've contacted customer service twice to get this fixed and frankly they don't seem to care! Intial impression is that I wish I'd stayed with my previous provider.

Whilst I have had no issues with readings and billings their response to my request to have their partner Calisen delete my data and to stop pestering me to have a Gen2 smart meter has failed. I still get pestering from Calisen.
I don't understand why more than a month has elapsed since I objected, and nothing has changed. Maybe the Data Protection officers from both companies either have been on long annual leaves, or company policy is to ignore Data Protection legislation.
Oh dear!

Excellent throughout my call and handled my queries in a professional and polite manner. Cant fault the service i always get when I contact the team.

The operative I spoke to was extremely pleasant and helpful. Usually it is very easy to speak to a real person and all the representatives have been extremely nice.