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Royal Mail Reviews 

159,848
•
TrustScore 3.5 out of 5

3.7

Courier Service
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Review summary

Created with AI, based on recent reviews

Evaluating 29,212 reviews, most reviewers were somewhat happy with their experience overall. People frequently appreciate the friendly and polite staff who consistently deliver packages on time and handle items with great care. Consumers often find the shipping process efficient, noting that local workers provide helpful support and maintain pleasant communication throughout the journey. Some reviewers were not happy with customer service and experienced frustrating communication issues when trying to resolve problems. Customers mentioned difficulties getting through on the phone lines, long waiting times, and unexpected delays with tracked or redirected packages. Others felt that delivery slots were sometimes inaccurate or missed entirely without proper notifications being sent beforehand.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, as people praised helpful drivers and fast... See more

Service

Users describe ambiguous interactions with service, highlighting satisfaction with polite and punctual... See more

Staff

Consumers find staff to be positive, highlighting that delivery personnel and postal workers are consistently... See more

Product

Clients share ambiguous opinions on product experiences, as some reviewers note that parcels arrive quickly... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting long hold times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parcel wwas delivered on advised day. I would prefer if before delivery I had been advised am or pm. Evi gives an hour slot on the day which is very helpful. I know on the day you do send a text... See more

Rated 3 out of 5 stars

Delivery driver rang doorbell but didn’t even wait one minute to allow me to answer. Parcel just left on doorstep in full view of local footpath. Hence the decrease in the usual five star rating.

Rated 3 out of 5 stars

We were given an estimated time of 7-45 to 11.45 so we waited in, it didn’t arrive so we then stayed in longer at about 5pm we gave up on it and had no notification re change of time as other deliveri... See more

Rated 5 out of 5 stars

Royal Mail far outway any other delivery service. The post people are always friendly and being regular get to know them. All parcels are always delivered on time and to the right address. There is... See more

Company details

  1. Courier Service

Written by the company

Royal Mail is the UK’s designated Universal Postal Service Provider, supporting customers, businesses and communities across the country. We are the only company that has the capability to deliver a ‘one-price-goes-anywhere’, six-days-a-week service on a range of letters and parcels to more than 29 million addresses across the UK. General Logistics Systems (GLS), our European parcels business, operates one of the largest ground-based, deferred parcel delivery networks in Europe.

Contact info

3.7

Average

TrustScore 3.5 out of 5

160K reviews

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3.7

All reviews

(159,848)

34,108 reviews in the last 12 months

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Rated 1 out of 5 stars

Our or postal service

Unfortunately our postal service is not what it used to be. Sent a 4hr delivery slot. I arrange to be home never arrive no surprise there this seems to be the new normal. I suppose on a plus it did arrive late into the evening. Knock the door dropped the parcel and left wasn’t even there when I got to the door. Not acceptable.

November 4, 2026
Rated 2 out of 5 stars

First class next day delivery took 3…

First class next day delivery took 3 days. Tracking told me item was in local delivery office for two separate days. The problem is you have too few staff since privatisation and don’t run the business as a public service. Renationalise now and run the business as it has previously been run for centuries.

November 4, 2026

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