Royal Mail Reviews 

Disgusting service. Asked for a parcel to go to the royal mail lockers. I get an email to say it will be delivered but no collection number or email. I call the call centre at lunchtime the next day - 1 hour wait and I get cut off. It's not until 5pm that they tell me the locker was full yesterday. Then 35 minutes after that delayed notification email I get told to collect. I go to the lockers and someone else's parcel was in there. I call for help but get cut off as phones shut at 6.30pm. With no phone lines and no way to report an issue online this is by far and away the worst, most frustrating and distressing customer service. I'll have call again tomorrow, go through the long wait and that's 3 days of inconvenience.

Took my small parcel envelope to a parcel locker on the 1st September at 3pm… app stated that the parcel locker is normally collected from at 430pm… 3 days later still not collected. Spent over an hour and a half waiting in hold to get through to someone who said they would raise a complaint and get in contact with the local office… what a joke. Tracked 48… what a waste of money. Robbing thieves!!!!

Royal Mail are not meeting their delivery times. This week I have had 1 parcel delivered a day late - was a birthday gift and card.
A second parcel has had the tracking updated to say delivery was attempted when it hasn’t been I have been home all day and there is an option to leave in a safe place. Neither were attempted. It says redelivery will be attempted tomorrow. We shall see, but it looks like the tracking has been manufactured to show they are meeting their delivery targets when they are not.

WTF is going on with this company?! Massive delays in delivering. Everyone complaining about them. Get fed lies like 'attempted delivery, sorry we missed you', when clearly zero attempt been made. I haven't had any post for over a week. I'm waiting on important documents that's been sent since last week, priority, no sign of them! Shocking service this. They don't deserve 1 star

Absolute shame of a service. Used to be good. Now they've had their downfall. Ordered a parcel on the 22nd of August. Seller shipped with royal mail on the 23rd. Royal mail collected the parcel on the 24th. Then nothing. Absolutely nothing since then. Both tracking on the website and the app state they are still expecting my item. Royal mail customer service is as sh1t as their tracking availability. Saying they have the item on the 24th and it's on it's way. It is now the 4th of September still nothing. No attempted delivery no update. Nothing at all. Royal mail have said its confirmed lost now. And now I've got to wait until the 25th of this month for a refund. £50 that was. What a f*king waste of time. I'm never ordering from this company again. Transitioning to evri. Atleast they can actually do their job.

Disgusting behaviour from a royal mail driver today, seen at 5pm turning right at a left only junction onto a busy road, and with his phone in his hand. Reg ended in VWF I think, it was a smaller older style van. Scarborough, turning off Belgrave terrace onto falsgrave Road.

Absolutely trash !!! So many to say about this s…. Delivery company
Is taking ages to receive something and when u tell them clear where to live the package in case no one is home they ignore the instructions… DO NOT USE this Company

Took letter containing new V5 following removing personal plate for sending to new keeper by recorded delivery Holme Hall post office said send first class for 90p more. Having gone on RM tracking still waiting for evidence of delivery.
These onanists must make a fortunevout of false promises. Would have been easier to drive there with it.

ROYAL FAIL...FAIL...and FAIL AGAIN!
How is it even possible to have such a terrible service, if you literally trained snails to deliver post, they would be faster and more accurate.
This week, after sending out EIGHT 48hr tracked packets, only THREE have actually made it taking 72hrs, the other FIVE are at various stages of madness... showed as delivered, showing proof of delivery of a totally different package, now it shows 'PENDING' and the tracking history reads like a comedy sketch...It was sent to the wrong sorting office, then back to somewhere else, then to the right sorting office, then to the local delivery office, due to be delivered today, delivered to safe place, THEN back to Pending, Delivery Attempted (where they took the photo of the wrong package, but in the right safe place!), they now say address Inaccessible! You couldn't make this up! Absolutely appalling service, the company is not fit for purpose! I feel sorry for some of the long suffering postmen and women, who try to do a good job, but have no chance, when the company structure is rotten and totally dysfunctional. Take the 'Royal' away...re-brand 'Fail Mail'.

All sizes fell within limits set by Royal Mail, stamp was correct, but still they say incorrect postage, and need to pay additional fee, including handling charge.
Royal Mail a shadow of what they once were, in no way would I recommend them to any one. Complete shambles.

Absolutely useless. The delivery service is not worthy of one star but have no option to give the less than that. Pay for next day and you might get it within a week, if lucky. The service is extremely poor. Paying alot of money for a service and recieving piss poor service is abysmal.

Yet again another let down by royal mail, one minute they give you a time for delivery and tell they are 20 stops away, then surprise, surprise a new message saying attempted delivery but unable to deliver. I have not left the house all day and my security camera’s haven’t picked anyone up trying to deliver, unless they were ninjas !!
Always the same poor excuse, totally useless company, they should be shutdown.

Scum of the earth!! If you like to tell your customers bare faced lies!! And also like to do so, then join royal mail! They say they have tried to deliver your parcel but when you check your cctv ! No one has been!! But that,s just lieing scum mail for you!!

Like many, if I could give no stars I would. I paid £15 for their ‘guaranteed by 1pm’ service. I was waiting for a vital car part to be delivered to a local garage. It was a time-sensitive problem which is why it was booked into this service. Needless to say, their guarantee was worthless. The part hadn’t arrived on time. The app only showed it being delivered to their depot at Gatwick. I waited on hold for 40 minutes to ‘helpline’ to be told no more detail than the app had given me. What a pointless, disappointing waste of time and money this has been. I thought their letter business had been sacrificed to concentrate on parcels. Clearly, that money is being wasted elsewhere in the system because their parcel service sucks as well.

No consistency. A different person each day. Everyone does different things. No option to leave in a safe place. No time to get to the door. If you're not sat in your living room you've got no chance of getting the delivery....let us choose a safe place. Let us have a regular postie who knows where to leave items. This company is going downhill fast

Awful service. I have a very important birthday present for someone which was special delivery by 1pm. I was not in my house at the time so I rescheduled for today and the item never arrived, no contact, no updates.

I now find myself in a situation where I have no package and their website is so terrible you cannot even raise a complaint because the system is awful.

You cannot speak to a human being on the phone it's all automated, and can never get through. I fear now I will never get this parcel. For others reading this, do not trust Royal Mail with your parcels, select another courier.

I have sat in all day my front door is open I have a camera covering my door and when you receive a email saying that they have tried to deliver your item
And they haven't and you can't write a send a email to complain about there service and when you try and phone them with a minimum 55 minute wait on a 0845 number terrible service and lying to customers is a joke

Posted 1st September a Michael Kors handbag for repair paying £7.05 for next day delivery, proof of delivery and signature.
Unable to track.....it was discovered yesterday morning buy recipient outside in the rain and mud.
They did not knock the door and the recipient was at home.
Fortunately I had securely packed it bubble wrap and plastic wrapping.
Instead of refunding £7.05 they are sending me 6 1st class stamps as they don't issue refunds.
An absolute disgrace.
Bastards

I have been waiting for a parcel for over a week from Southern ireland. I recieved a notification it arrived at my local post office on Monday and it had not. I've been every day as the app states this still they have not recieved it

Been trying all week spent hours on the phone only to get cut off. Fed ex and uos it takes 3 days yet Royal mail takes weeks I believe the courier has stolen it and royal mail just don't give a dam
They need to lose the royal warrant and will never use these fraudsters again

WEBSITE SENDS YOU ROUND IN CIRCLES. I sent an email to RM customer service only to have it returned that is not monitored. Links on their website take me around in circles getting nowhere. So here it is for all to see,

I am getting ridiculous tracking re this parcel

Was dropped off at Burnham yesterday morning

This morning I physically drove to Burnham Post Office to check this
I received ridiculous response from assistant I have never seen there before telling me tracking was wrong and that was collected by RM yesterday at 5 o/c
without so much as getting off his stool to check.
This is second parcel I am having problems with to this customer the first tracked
parcel was deposited in the post box in Burnham High Street and failed to track as
usual at Greenford.
The loss of first parcel leaves me £27.46 out of pocket.
What is the problem ?
Tracking:
VU499229910GB
MZ548575682GB
Postcode cm17 0ea