DHL Reviews 

Delivery driver rang my door bell and by the time id got to the door they drove off and left my parcel on the floor on my driveway. How impatient can someone be? What if i wasnt in? What if someone was to steal my parcel off my drive? Disgusting that they couldnt wait more than 30 seconds for me to get to the door.

Very disappointing handling of an important document.

I am extremely disappointed with how DHL delivered my PhD certificate. The certificate was folded during delivery. It was disappointing ,particularly given that damage to a document like this cannot simply be undone. Doesn’t even deserve one star.

I bought a splashback from ebay. Was told 2 day delivery. 3rd day, a Friday, nothing had arrived. I contacted seller, who in turn contacted dhl. They both agreed to make up for the missed delivery, to deliver Saturday. Monday came, and still no news. Contacted ebay and they got me a refund immediately. Avoid dhl and fedex!! Yodel, evri and royal mail only from now on.

No surprise then that another multi-million dollar organisation has such appalling reviews for customer service. And I can personally vouch for that. Just spent 45 minutes on hold waiting to speak to UK customer services, and when I eventually got through and relayed my issue, I was strangely cut off - I don't believe in coincidences, btw. And then there is the horrendously unprofessional and noisy contact centre - DHL appears to have never heard of noise-cancellation technology - how utterly unprofessional. Just feels like another big corporation that is more like a cartel. Shocked (or perhaps I shouldn't be) that so many big sports teams are willing to be associated with this mob.

They were supposed to deliver a parcel worth over £1000 to me today between 430-530pm. It was supposed to be signed for, which you would expect at that value. But instead, they dropped it off, no signature, at midday when I was out. If that was bad enough, I then received a blatantly dishonest email stating that the parcel was handed to me directly - neat trick considering body (other than my cats) were home at the time.
Alas, and luckily for DHL, I consider myself (mostly) honest. But I would have been within my rights to call the business I ordered my goods from within a couple of days and inform them that I did not, in fact, receive the delivery. No signature - no proof of delivery. Sadly, it is not the first time I have experienced such awful service, and I note how Gousto seem to have kicked them into touch and is now using DPD to deliver my weekly parcel.

Terrible service I was given DHL e-commerce as the company delivering my package. They gave me the time of 13:57-14:57 for my parcel to be dropped off.
The time came and went, over 2 hours later I am waiting. I received no updated information or live tracking.

Absolutely disgusting company, biggest delivery let down.

I have had the most dreadful, annoying, frustrating & time consuming experience with DHL & Amazon.com. It could all have been easily resolved had DHL been a more customer friendly company & website. They simply don’t want to speak to their customers. I have spent ages going round in circles looking for a contact to a real person because none of their options match my problem. They can only deal with a problem if you have a tracking number but my problem was that I didn’t seem to have one that was recognised & so I could get to speak to a real person who might have been able to advise me. Hopeless customer service. I have had no end of problems. DHL are a faceless company not interested in helping their customers & I will never use them again.

Once again after receiving notification that my parcel has been delivered to me and signed for by me (impossible considering I was at work) I had to play hunt the parcel. It’s just not good enough. DPD, Evri, Amazon, Royal Mail and even UPS find my house without fail, not all of them follow the safe place instructions, but at least they deliver to my doorstep!
I genuinely wish companies would stop using DHL as a parcel delivery service, it’s absolutely shocking! Hunt the parcel only ever happens when it’s this company delivering. I’d actually give no stars but don’t think that’s an option.

Poor never delivered my parcel never came down my road just said that they could find the house even when im standing on the road which is a dead end road called customer service and they just say sorry no explanation on discussion the thw delivery driver this is not the first time this had happened with them

if I could give then negative stars I would... the tracking g didn't work, finally it did and they said package would be delivered yesterday, then today and now tomorrow. no one to speak to , don't answer messages so all in all a totally shit company, shit service and shit attitude.... do not use them . Had an answer from customer services …about as helpful as a wet paper bag ..avoid at all costs

Worst courier company in the U.K by far. Yet another delivery arrived damaged and to round it off the DHL driver had a bad attitude.

DHL notified me that my parcel was out for delivery at 10:18 AM with a 2 HR delivery slot in the afternoon. With a "track in real time" link to the DHL website.

I watched the driver's delivery count clock down as they approached my location. Then early afternoon the counter on the DHL website disappeared.

So I sat in waiting to see if DHL was still going to turn up. Eventually there was a knock on my door 30 minutes after my delivery slot. The packet was on my doorstep, but no sign of the driver. A van drove off from the other side of the road. I never saw the driver.

DHL then notified me that my parcel had been delivered, and that I had signed for it. This was an absolute lie.

I suspect that the probably "overworked" driver switched off his vehicle tracking when he started to fall behind schedule, and then was skipping getting signatures to save time.

I wanted to give -0, but I can’t because there is no option of -0, the most stupid and irresponsible service I have ever used in my life.

Hacked into unknown number. Sent message pending delivery. Previous soil bag opened and torn.

I made a complaint to DHL and received a reply which said they would investigate and answer within one day, this was on the 30th June 2026 it is now the 22nd July 2026 and even after several prompt’s I have heard nothing, shocking customer services.

Terrible.

I received a text message saying the parcel was going to be delivered today.

I won't be in today so I followed the link to change delivery to a Service Point. I got an error message telling me that there was a problem with my Shipment ID. I then spent 45 minutes going round a Doom Loop of Despair communicating with various utterly rubbish automated systems all of which were useless.

I eventually got through to a human being who told me she couldn't help because the shipment had been made through a different part of the DHL Empire. She offered to pass me over to the automated system. I decided that I would have more fun by booking some root canal surgery.

It would be hard to find a more inefficient and frustrating experience. Why can't there just be ONE point of contact for all parcels, however they are being shipped, and whichever part of this vast empire they are being shipped through? Surely that can't be THAT difficult???

And why is it SO DIFFICULT TO SPEAK TO A HUMAN BEING?

TERRIBLE service.

I have no idea where my parcel will end up. Unbelievable.

Like always no information, Delivery attempted supposedly but no tel call ,Rescheduled a week later same result then told another 10 days for delivery.Worstsdelivery company ever.

The driver attempted a deliver around 7PM to a 9-5 business so we followed the email instructions to have the package redirected to a residence address in another nearby town. The package finally got delivered 4 days later to a different residence address 2 blocks away from our business at 4.24Pm. No way to speak to anyone at customer service. Have to send a message and wait 24 hours. Terrible. Terrible company!!!!

SLOW I ordered a small part from USA im in Australia DHL recieved the part on the 23/06/2026 DUE to be deliverd on the 04/08/2026 sat in US for a month before being shipped

Dont even deserve 1*. We had a credit account which was always paid by direct debit on time. Been switched to the new prepaid smart send following their merge with Evri. For ecommerce even though we do not do ecommerce.
We have to prepay every despatch, invoice for every despatch, dont show up to collect and when they do, they say they do not belong to them. Dont even try and ring as they cut you off after 3 hours. Email, dont bother, they ignore these too. Tracking shows delivered when not even been collected.

Totally had enough of them no supervisor to escalate and all staff say is I'm sorry. Doesnt solve our problem.

DHl you need to get your act together.
Smart Send ! For you maybe, get the money for doing nothing!

Ordered a phone upgrade from o2 with a 24 hour delivery on Thursday. Got a message from DHL to say they would deliver Friday.
It never came so I waited til Monday. Nothing turned up again so I tried to call and you cant get through to anyone. I opted for redelivery today Tuesday and got an update this morning to say my parcel was out for delivery.
It then updated to say the driver was late. And then after no show at 8pm, it advised that it had delivered to me at 12pm and was accepted by me but I have waited in for FOUR days and have not received this at all. It has given me high anxiety as I now have to sort with o2 a new phone and pay more for another order.
Disgusting customer service.