FedEx Reviews 

I had the most horrible experience, sent and overnight little package to a neighbor state, it's been 1 month and it's not delivered, me and the person i sent it called so many times and they kept lying to me and misleading. They took my green card and $47 and the overnight letter not delivered in a MONTH, it's been a nightmare. I chose fedex because i thought it's more reliable because it's so expensive, but it was AWFUL i hate you guys!!!!!!!

So far many packages from online purchase are being shipped with FedEx. I've noticed that every package moves slowly then gets delayed. The delivery date is so far off it makes you wonder. To the point I'm watching how things get shipped. If it's FedEx I just won't buy it.

I would give 0 stars if that was an option. I will never understand why a retailer would choose FEDEX for their shipping. Anytime your package reaches Troutdale Oregon you might as well plan on it taking 3 to 5 days additional time to be delivered. Target STOP using these clowns.

This company should not be in business

This is shitty shipping company ever, irresponsible shipping company, stay away from this guy. Customer service as well,Use other companies instead. They delivered my package to the wrong address and someone signed papers took my package . They didn’t do anything about it . They tell me they don’t even who is the shipper.
Bad bad experience .

Fed ex drivers throw down packages at wrong locations. They do not take a photo where they left it. So the receiver knows where to pick it up from. Like ups does.its extremely frustrating!!

I purchased a new iPhone 17 pro max from the Apple Store and took it to fedex to ship overnight to my girlfriend. The agent packaged the phone and case and shipped it on June 29.2026.
they didn’t deliver the package. When I called I was told the address was incorrect, I was also told the fraud dept pulled the package, I was also told that security pulled the package because it was dangerous goods. Not one person from FedEx called me to help me. I left numerous messages to no avail for a person named Tia who was assigned to handle my package. Never called me back in 3 weeks. Finally I got the BBB involved and magically my package was located and after 3 weeks and 2 days I received my package back today. No explanation! No apologies! They lost a lifelong customer.

Believe the reviews, they are terrible and genuinely unethical.

1. They charge for a signature delivery service, which exists to ensure that parcels are not left, they are signed for by the recipient.

2. A courier simply forged my signature, marked the delivery as completed, and dumped the parcel unsecured outside while I was not there, despite charging extra for this service.

3. Upon trying to file a dispute for the costs of the service that was not provided, FedEx admitted that there was nothing wrong with charging for this service not provided, that the courier acted in line with their policy by forging my signature and dumping the parcel, and also that they will keep the extra money.

4. Their complaints form link (complaints-and-refunds/fedex-complaint) is a false link, which loops the user through unrelated pages without giving the user the option to actually leave an official complaint.

5. My support ticket, for the cost of reimbursement, rejected as above, was the only was I could contact them, and despite me telling them the link mentioned does not work, they eventually provided the exact link again anyway, and just closed my ticket before I could respond.

So not only do they work through a system that allows them to charge for a service, not actually provide the service, forge a signature and also keep the money for this service even without providing it, which is fraud, they also have a fake complaints form link, that doesn't actually link to a complaints form at all, and they will do everything in their power to not provide you with the ability to file an official, electronically traceable complaint.

The worst part is, I have used them for a long time, and did not have an issue, but it turns out I was just lucky. I have spent a lot of money with them, and one simple issue later I'm down to having to contact the ombudsman because they accept false deliveries, forged signatures and do not offer refunds, and don't even have a publicly available working complaints system.

Umm I needed my package “Today”
These lame creatures you hire don’t even walk up and knock on the door. Bro just walked up, stuck a sticky saying I wasn’t there for a signature and left…? How was I supposed to know you were there if you aren’t going to make me aware… was literally relaxed in the living room. We have a full working doorbell and all living in a well off area. Do better with your hiring. So many people want jobs and you hire these lame specimens that are too nervous to even knock on a door. Ruined my entire week. Thank you.

The worst experience Ever!!!!!! It took me 5 days to receive my delivery because the driver Repeatedly made “fake delivery attempts" and logged that no one was home to sign for my package, when in actuality he Never knocked on my door, rang my bell, called or texted me to acknowledge he was there for a signature!!!!!! Instead, he left door tags on my door & sped off!!!!!! Day After day I sat from sun up to sun down watching & waiting, and he’d arrive & sneakily leave the door tag on my door & leave!?!?!?!! And a couple times he literally drove Right through my block—twice!!—Without even stopping!!!!!!!! 🫪
Meanwhile, I was able to reach customer support, but got Different Information Everytime I called them about the issue with the driver—in particular with the times my delivery should arrive?!?!?!!! If they said 8am, he’d sneak by After 3pm, and if they said 3pm, he’d sneak by at 8am?!?!?!!! In the end, my issue was “allegedly” escalated to the proper person; But I Doubt Anything was done because I got an email yesterday saying: “thank you for bringing my issue to their attention, my feedback is valued”….. but Nothing about my specific issue or what they actually did about it!!!!!!
I Will Never use FedEx for Any shipping/delivery needs I have; And if I order something that uses them as the deliverer, I Will cancel the item(s)!!!!!!

Ordered 4 semi tires, 3 went on one truck and 1 went on another. Odd ball tires on a semi get chopped up, package said out for delivery since 201 am and 6pm went to delayed. And package never left the facility. Local is better id rather pay a few more bucks than order stuff and have FedEx waste my time and money.

Lazy people don’t even get out of their truck to attempt to attain the signature required for my package. Then, not five minutes later, they’re telling me I to take another day off work in order to have them attempt to deliver it tomorrow! Never shopping with anyone who uses these guys again. This is in Saginaw, MI.

As a middle aged woman with a bad spine and permanent nerve damage, I ordered a new mattress from mattress firm. They use Fed Ex. The fed ex delivery person LEFT MY MATTRESS at the foot of the stairs and then reported that it was "delivered to front door." They accepted a job that REQUIRES them to make deliveries of large, heavy and awkward items upstairs (get a dolly!!) If it wasn't for my new neighbors I would have never been able to get package up stairs because of my disabilities! Unacceptable! Not only did they leave it there, they blocked the bottom of the stairs for other tenants.

Excellent consistent service

I moved over to FedEx after having some awful experiences with Royal Mail and Parcelforce (losing parcels which took a long time to make the orders). I've been with the for two months now and they have picked up my parcels on time, delivered with full tracking every time, they are better value than RM or parcelforce so I will use these guys from now on for my business postage!

"I have been waiting for a package under tracking number 532919059173. The status updates are incredibly misleading, and despite being home during the designated time, the driver logged a fake delivery attempt. Their automated systems make it impossible to resolve this issue."

Well as usual fed ex has screwed me on my medical supplies it has been going on for over a year I either don't get my packages till a week or longer and on a few occasions I didn't get them at all the people over seas are no help at all today they connected me to an American and she just down right lied her name was Rebecca she said it don't matter that it don't need a signature the driver don't have to leave the package

Very difficult to contact. Eventually managed to ask for a delayed delivery as the original date was brought forward. Recieved message that I would be contacted, this didn't happen and my request was ignored. FedEx does not deserve 1 star.

I won’t use Fed-Ex. Only one of the three delivery companies that delivers to my house actually manages to bring my packages to my door. The other two leave them in a spot that’s convenient for the driver—Fed-Ex does this too—at the entrance of my driveway, which is clearly visible to anyone driving by.

My package was delivered to the wrong address. The "proof" picture was my package in an outdoor chair I've never seen. Tried calling FedEx, got the automated crap line. Very poor customer service. Basically told me the package was delivered. EXCEPT it wasn't. My issue is more with the automated non-answers, but how do drivers mess up so badly? There's a handy invention called GPS and get this --- house numbers and street signs - crazy, right? I suggest remedial reading classes.

This company takes no responsibility for ensuring the packages entrusted to their care arrive on time or in good condition. My package was out for delivery Saturday with a second box from the same sender. When the driver delivered only one box, I asked where my second box was and he said it was loaded on the wrong truck. As a person with serious limits on being able to lift things, I place my orders for heavy purchases when I know I will be home for 3-4 days after to ensure I can get help from the driver to put the box just inside my front door. I had spent all day Saturday watching my doorbell camera to ensure I could get that assistance. As a result of the box being loaded incorrectly, I had to spend Sunday doing the same thing: watching my doorbell camera to get the help I need. So Sunday I did just that. I had another package also out for delivery. The driver threw that package over my porch wall. He never stepped foot on my porch. I was on the phone with a supervisor, who verified the other, heavy box was, in fact, also on that truck when I got an email notification that the driver marked my 50lb package undeliverable because I was unavailable! I even ran out my door yelling at him but he ignored me. Neither of my packages required a signature. He threw the lighter package on my porch, but I have video proof he NEVER took the big box off the truck and made no attempt to deliver it. I spoke with a supervisor, Dale, who in turn contacted the station manager, Anthony, who promised he would have the driver return Sunday night by 8pm with the package he failed to deliver. Of course, the package never arrived that night and to make matters worse, the customer service department was closed so I filed a complaint through Facebook Messenger and requested follow-up from a supervisor. The social media team opened a ticket. The next day, the driver left the package on a chair on my porch, as I had unfortunately needed to go to the ER and could not be home waiting for the package (though i would have if i had been home for the 3rd day). If it could be left on the 3rd day, the only thing I can think is that he just didn't bother because the box was very heavy. On Tuesday, I received a notice my case was closed because the package was delivered. I contacted the social media team again because their phone system won't connect me to a person because the package was delivered, asking them to reopen the ticket because I need to speak to a supervisor. This morning, I received yet another email this morning saying the case is closed because the package was delivered. Why did they have me send video proof that the driver, Bryan, never attempted to deliver the heavy package, if they had no intention of following up on this issue? The problem is not resolved because I got my package (on the 3rd day it was "out for delivery "). The problem is the driver didn't take the box off the truck and threw my much lighter package on my porch over the wall, never stepping foot on my porch. I urge every sender to choose a different company because FedEx has no interest in ensuring your package ever arrives. For customers, I would hold this company accountable for their poor work standards and unwillingness to assist customers if and when there is a problem. I am going to find out if companies I may interact with use FedEx because I know just how awful this company is. While online shopping is convenient, it is not worth this level of aggravation and pure neglect from every level of this company.