FedEx Reviews 

Terrible service. I am importing product from outside EU with ATR which create an exception for custom VAT. This is the second time they did not complete the administation correctly and charged me a VAT for custom. I created a claim (Query 46779150) for that and waiting response for almost 2 months. In all platform they promise 3-5 working days or 10 days for complex issue however thats not the reality. Worst customer service unfortunately. If you have any other option or if you don`t want to deal with all these troubles from their service choose another company.

These guys are the worst. Deliver a package somewhere, they dont say where, then you have to spend a week trying to find where they dumped it. Absolute clown company. Even DPD is better, and they're trash.

This people is a JOKE they make appointment for delivery and you wait for a day in the house and you don't recibe the item , them to recibe a mail .
Attempt to delivery . totally false ,they never came

My experience with FedEx has been absolutely unacceptable.

I received a notification stating that a delivery attempt had been made at my business, but that nobody was available to receive the package. That statement was false. Our facility was staffed all day and all night specifically because we were expecting this shipment. I even paid someone to remain on-site solely to receive this package. We also have 16 security cameras covering the property, and not a single camera recorded a FedEx truck or employee anywhere near our building during the alleged delivery attempt.

When I contacted FedEx customer service, I was given what sounded like a scripted response: they apologized and claimed it was likely a "mis-scan." That explanation did nothing to address the fact that a false delivery attempt was entered into the system. Whether it's called a mis-scan, an error, or something else, the result is the same: customers are given inaccurate information, waste their time, and in my case, spend money preparing for a delivery that never even arrived.

Delays happen. Mistakes happen. What is unacceptable is being told that an attempt was made when there is no evidence that anyone ever came to the location. Businesses and customers rely on accurate tracking information to make decisions and plan their day. If FedEx cannot provide accurate delivery status updates or meaningful customer support when problems occur, then it is failing at one of its most basic responsibilities.

Extremely disappointed with both the delivery service and the customer service response.

On 6/23 I called fedex customer service at 1 (800) 463-3339. I was informing Fedex that I have not been getting my many packages. Here are 2 of the tracking numbers:
872751033286 & 872650599571
When talking to the phone rep, I was told that there is nothing that they can do about it and that my address and information in their computer is incorrect. They also "REFUSED" to update this and correct it. They had also refused to allow me to speak with a manager. It was also stated to me that any packages shipped through fedex will most likely not be getting to my address. All because FEDEX REFUSES to correct this! It's a federal offence to tamper with someone's mail! I fully intend to press charges to the fullest extent of the law. I DEMAND to receive my future packages as well as my past 2 in question! So I strongly suggest this gets dealt with in a timely manner ASAP, before there are even more and bigger problems!

Kimber Whitman-Marzano

Courier just throws the package at another adress , no message in my mailbox and then on track and trace he says deliverd at adress . This is not the first time they have such bad service ! Also customer service is the worst ever .

I am sharing this to warn other customers about FedEx’s complete lack of accountability and financial incompetence. Due to a documentation error on their part, I severely overpaid on customs duties (roughly 2600 AUD or 1800 EUR) two years ago. they just credited it from my bank account. After a grueling, back-and-forth process, the official customs authorities finally approved a refund.

The issue is that FedEx received the government refund in Euros, but they unilaterally decided to pay me back the same numerical amount in Australian Dollars (AUD). By failing to account for the actual currency value, they effectively shortchanged me by more than a thousand dollars.

When I provided the official customs documentation proving the actual refund amount and currency, the billing department simply closed the case, stating that no additional credit was approved. I have been bounced between support teams in the Netherlands, Australia, and Brussels for months, with no one willing to take ownership of this clerical error.

It has been two years of chasing them for money that was legitimately returned by the government. If you value your time and your money, avoid using FedEx for international shipments—if something goes wrong with the billing, they will not fix it.

This company makes a mess every time they need to deliver a package. Stating you are not home when you are. Asking you to make a new delivery appointment and when you call they are somehow already on there way. Also really hard to file a complaint, non-working AI and employees do not take you seriously. What a mess. They now have to drive by my house three times to deliver the package when they could have done it in one.

My experience with FedEx has been extremely frustrating and disappointing.

A package containing a birthday present for my son was marked as delivered, but I never received it.

The proof of delivery provided by FedEx states that the package was "signed for by M.MAILBOX." The signature shown is not mine, and I have never received the shipment.

When I contacted FedEx on 4 June 2026, I was called by a warehouse manager who identified himself as "R". He informed me that he had spoken directly with the driver, who reportedly stated that the package had been delivered to my mailbox.

I immediately pointed out the contradiction:

If the package was left in a mailbox, who signed for it?
Why does the proof of delivery contain a signature?
Why does it not identify me as the recipient?

I was told that the matter would be investigated and that I would receive a call back. That call never came.

I subsequently filed a formal complaint and requested clarification regarding the delivery, including questions about the signature, delivery method, driver's notes, and investigation findings.

The response I received from FedEx was simply that they could not compensate my claim because their records show the package as delivered.

That response completely ignored the questions I raised and failed to address the inconsistencies in the delivery record.

At this point, the issue is not the €50 value of the package. It is a matter of accountability and customer service. When a customer reports a missing package and provides evidence that the proof of delivery does not identify them as the recipient, the least they should expect is a proper investigation and clear answers.

I am currently awaiting substantive responses to my formal complaint from both FedEx and Farfetch.

If either company conducts a proper investigation and resolves the matter fairly, I will gladly update this review. Until then, I can only share my experience and advise others to carefully review delivery records and dispute any discrepancies immediately.

Worst parcel delivery service ever. I have been waiting for a package for 2 weeks now. It’s a big and valuable one. Every time I call they say that it is on delivery on that day. But it never arrives!!!! One day they even left a note in my staircase saying they missed me, WHILE I WAS HOME ALL DAY. I am still waiting for my package, this is really unacceptable. Do not use their service in the NL.

The worst FedEX center I have ever experienced. I contacted customer support and they created tickets for 10 days in a row and im still waiting my personal belongins to arrive. I even contact corporate level employees to reach out for help. Imagine being the customer and having to do all this for a service you paid. I will file for a claim and I will make sure that no one else hires this service Fedex at Schipol.

SCAM ALERT: employees creates tickets from inside scheduling future delivery dates that I DIDNT REQUESTED (as im waiting for the package every single day) . On the other hand, drivers claim to "attempt to deliver" but you never get the door bell ringing plus their photo proof is a PHOTO FROM A CANAL as if my building would be inside the canal. PATHETIC!

Such a shame that a worldwide carrier like Fedex its being managed so poorly in The Netherlands.

If you have the option to let it be delivered by ANY other company do it. Fedex loses your packages and customerservice blames you for losing it even tho it has never been delivered. When you ask for clarification they just don't reply anymore!

Are they hiring AI driver now??

I am very disappointed with the service of Fedex I had recently. My package was delivered late due to incomplete address, from the tracking number history I can see that instead of calling me, the driver chose to send back the item to facility center to get me updated with bad news one hour after where they almost ended their shift.

This is very unacceptable from a logistics service.
I don’t understand how this could happen when the package was sorted in so many facility centers but the worst is the driver, where is the common sense???

I tried to call the call center but the staff told me he could only help me created a ticket to have it sent as soon as possible but no warranty as people are ending the shift while I already need the package urgently on the original delivery date.

I am totally speechless!!!

We find FedEx to be a reliable shipper, as far as their supply chain is concerned. The main issue is with their service desks. It is very hard to get anybody on the phone if there is a real issue. The FedEx Shipping Manager website also feels very dated and patched together. Unworthy of such a large corporate

Unreliable.

Sending a package to South Africa is already taking a month, several support tickets created, but nothing came of it. Package is still not delivered and probably lost. Pathetic to say the least

If you are a retailer, please for the love of cheese, please reconsider using FedEx. If I get a FedEx tracking code, I immediately put you on my "never buy from you again" list.

They are terrible. They never deliver when they say, and when they move the date, they blame you for not being available, even though I have a doorbell camera that records whomever comes close to the bell, proving otherwise.

When they eventually change the status of the package to "something went wrong", you need to phone them and arrange a date for delivery, WHICH THEY STILL DO NOT RESPECT, delivering earlier than the agreed date.

For a company that deals with logistics, they seriously need to rethink if they want to keep being a delivery company. Companies like DHL and DPD seems to get this right for cheaper.

Extremely bad service, I hope they will leave the market, they can’t do even simple delivery

I think fedex ar cheap but ar scamers, they dont deliver your products, they know exactly what you order, they resale the ptroducts.... i was thinking dhl ar the worst but I was very rong , fedex ar the real ttiefs. The seler from alibaba say t
Fedex will born the pakage( w phons) they dont deliver Bach to china.

This company just must be shot down!!!! I give 1 star becouse they don't have half of the star