Dmitry

Extremely bad service, I hope they will leave the market, they can’t do even simple delivery

We ordered a sofa that I paid for in full, but La Redoute delivered only half of it without any prior notification that my order would be split. When I contacted customer service about the missing half, they were extremely slow to respond and provided minimal information.
After multiple follow-ups spanning several days, they finally acknowledged the issue but offered no clear timeline for resolution. The most frustrating part was being told to "be patient" after I had already waited 6+ weeks for delivery and an additional week with an unusable half-sofa in my apartment. Worst customer service, avoid at any costs this scam