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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the convenience and ease of use of the service, highlighting its user-friendly experience. People find the drop-off and pick-up process quick and straightforward, with many locations available 24/7. Consumers also value the clear and accurate delivery updates, as well as the security of the parcel lockers. The service is considered a reliable alternative to traditional postal services, especially for online sales platforms. Reviewers mention some minor issues, such as occasional scanner problems or difficulty reaching parcels in top lockers, but these are generally outweighed by the overall positive experience. People also appreciate not needing to print labels in some cases.

Based on these reviews

Rated 5 out of 5 stars
Verified

So easy to use. My first time and I found everything about it problem free and several local drop offs I could use - far easier than using Royal mail collection who 5 times had problems with their sys... See more

Company replied

Rated 5 out of 5 stars
Verified

Inpost network makes sending items sold via online platforms an absolute doddle. I'd advise buying a simple label printer if you can, as I've struggled with Internet access on the mobile & been unable... See more

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Rated 5 out of 5 stars
Verified

It’s the easiest way to send and receive parcels 📦 😎 I love it. It was a little bit frustrating last night in the bitter cold and pouring rain when the scanner wasn’t working. I didn’t know what t... See more

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Rated 5 out of 5 stars
Verified

It was the first time that I'd ever used the locker system collection point. I found it easy to operate. The only negative point was that the door rapidly flung open and could have hit me in the fa... See more

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Rated 4 out of 5 stars
Verified

Many locker locations available for dispatch, but had huge trouble scanning label to open locker door. Didn't think it was going to work, and had already given up on sending the parcel this way, but... See more

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Rated 3 out of 5 stars
Verified

Scanner not working at closest Inpost, couldn't load parcel number manually either. Decided to go to next nearest one, all OK there except my camera wouldn't scan for a receipt. All sorted once home t... See more

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Rated 3 out of 5 stars
Verified

It's really frustrating to have a collecting code on Vinted. It would be so much easier if the tracking and collection codes were in one place to save going through other messages separately in a que... See more

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Rated 3 out of 5 stars
Verified

I used to always recommend INPost to my buyers as they were spot, arranging, dropping and delivery times. Couldn’t be faulted. Even the app to open the lockers awesome. Then Yodel got involved! Th... See more

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Rated 3 out of 5 stars
Verified

Scanning is hit and miss TBH. This time was very much ‘miss’. There’s 2 barcodes on the label and it needs to be clearer which one should be scanned. The scanners need to be better. It’s easier to in... See more

Company replied

Rated 4 out of 5 stars
Verified

In post lockers are quick, easy and convenient, unless you are collecting a parcel which has been placed in the top row of lockers and you are too small to reach it. The parcels are often put too fa... See more

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Rated 3 out of 5 stars
Verified

Usually amazing, but the scanners in all local lockers is not working and having to tap in the code is a pain. Never accepts it first time, as such a long combination of letters and numbers that typos... See more

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Rated 5 out of 5 stars
Verified

I’ve been using InPost for quite a while and I’m always very satisfied! My parcels arrive quickly and in perfect condition – you can tell the company really takes good care of every shipment. The deli... See more

Company replied

Rated 4 out of 5 stars
Verified

My only issue was that my label had 2 x barcodes and the AI Help wasn't able to answer my question about which barcode I needed to type into the machine (and to ignore any brackets). The barcode was... See more

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Rated 5 out of 5 stars
Verified

Hi everyone, Perfect 👍 this days we can't trust post 📯 man and delivery 🚚 drivers to private areas and addresses as many parcels missing here code that's very easy and available for collection an... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy postage system. Drop the package off at an InPost UK shop, they print the digital label, stick it on the package and give you a receipt and job done. You are then kept updated with the deli... See more

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Rated 3 out of 5 stars
Verified

The label printing system didn't work properly at the shop. The QR code was scanned but the shipping label didn't come out. Spoke with InPost customer services but they couldn't generate a new QR code... See more

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Rated 5 out of 5 stars
Verified

It’s very secure and 100% better then royal post, yodel or the biggest worse delivery company like EVRI. But this inpost I wish they’d have it Al over uk and pick and collect rather the post man fr... See more

Company replied

Rated 4 out of 5 stars
Verified

Some problems as bar codes didn’t scan and reference numbers were not recognised. However after multiple attempts succeeded. Do not like virtual assistant on help line and request for human insisted... See more

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Rated 5 out of 5 stars
Verified

My first time using this for a return to SHEIN, usually it’s too much hassle at post office ect but I have a local InPost nearby, didn’t need to print anything, just scanned my qr code, a door pinged... See more

Company replied

Rated 3 out of 5 stars
Verified

Normally I would give 5 stars but today it would not scan bar code on parcel or phone. Tried entering number but there was a couple of numbers on the parcel one had a + sign in and the other had () an... See more

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Rated 5 out of 5 stars
Verified

Very easy to send and receive items. Occasionally issues with lockers being full but seems to have got much better in the last 4 months and lots of new lockers springing up everywhere. No issues for... See more

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Rated 3 out of 5 stars
Verified

This service is ok. It's very confusing that they have multiple lockers in 1 location but nothing to tell you this at the locker. My parcel was in a locker inside a store but they also have a locker o... See more

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Rated 5 out of 5 stars
Verified

Quick and easy to use service, no delays because everything is done instantly through emails, don't have to speak or ring anyone to get pick ups organised. Brilliant and efficient. My first time usin... See more

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Rated 3 out of 5 stars
Verified

Sorry to say that despite being a handy place to collect my items 24/7, I have had to give a three star. Again my parcel was put into one of the large lockers at the top and it had clearly been tossed... See more

Company replied

Rated 5 out of 5 stars
Verified

So far so good. I have returned and collected parcels and it's worked fine, and no queuing at the post office! Only issue I had was returning 2 separate orders to the same retailer. I scanned the code... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve used InPost UK several times and found it very convenient. The lockers are easy to locate, and the process of sending or collecting parcels is quick and straightforward. I like that it’s availabl... See more

Company replied

Rated 5 out of 5 stars
Verified

Been using InPost for a while sending Vinted parcels. No issues with delivery & well within timescales. Like the convenience of either using store or lockers for drop offs. Loads of options in my area... See more

Company replied

Rated 5 out of 5 stars
Verified

Picked up super quick and delivered to receiver in record time. Lockers in so many places, not like having to find somewhere that does Evri, and then find printing machine down which is frequent!

Company replied

Rated 3 out of 5 stars
Verified

Kept scanning the QR code and nothing happened. Tried again and the screen showed a message saying software update. Finally after around 15 mins the Home Screen appeared and it allowed me to scan the... See more

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Rated 3 out of 5 stars
Verified

The service itself was good - easy to choose, update messages but my parcel was split wide open and spilling its contents. Luckily there was nothing missing or damaged inside but it must have been han... See more

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Rated 3 out of 5 stars
Verified

I had two barcodes on my label neither of which would scan on the locker. It said to enter the barcode manually however each barcode had a different number beneath it and neither worked. One of them... See more

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Rated 5 out of 5 stars
Verified

As someone who is new to the inpost system, I now only found the experience simple and straightforward but would happily suggest more companies use them. How many times are we actually in? Or if in... See more

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Rated 4 out of 5 stars
Verified

Really handy as you can access the boxes at any time of day, there are also many locations which is brilliant. Have recently had a few issues however with 2 parcels going missing and also tracking not... See more

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Rated 3 out of 5 stars
Verified

The delivery was longer than expected and then had to go out to collect. Did not think I was kept updated had to keep searching for updates. Also, think it is odd that only given 3 days to collect... See more

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Rated 4 out of 5 stars
Verified

Usually seamless using inpost but recently there has been an issue with the scanner not reading the code and so.e of the doors being stuck so they cannot open. So far I have managed to work around thi... See more

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Rated 5 out of 5 stars
Verified

Excellent, I love the delicacy and commitment to delivery. They moved very quickly from so far away that I could see where the package was coming from. I saw that they picked it up late at night at de... See more

Company replied

Rated 3 out of 5 stars
Verified

My parcel was in a locker that was too high up for me to reach. Tricky when there's nothing to stand on! Fortunately I was able to ask a tall stranger for assistance, however if someone suitable had... See more

Company replied

Rated 5 out of 5 stars
Verified

I must admit, I hate using InPost Lockers! I guess it's an age thing. But I DID find my recent experience a lot easier than at a previous site. So for now I'll be more positive when I have to collect!... See more

Company replied

Rated 5 out of 5 stars
Verified

Lots of locker storage available in my town - no restrictions on time they can be accessed Parcels seem to be handled efficiently and reach destinations safely and quickly My first choice for cour... See more

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Rated 5 out of 5 stars
Verified

Having locker set up 30 yards from house makes it easy and conveniant. Meaning no waiting around in house for a time window from other couriers (royal mail and evri are a nightmare in our area) or bei... See more

Company replied

Rated 5 out of 5 stars
Verified

First time using so felt a bit uneasy, a man was in front of me showed me what to do , although the instructions were bang on . The scanner wasn’t working but the code worked , so now I am looking for... See more

Company replied

Rated 4 out of 5 stars
Verified

It's easy to buy postage online, very easy and quick to post an item in a locker and the cost is quite reasonable. Only negative thing is speed of delivery is a bit slow and could be improved. Overal... See more

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Rated 3 out of 5 stars
Verified

The notification arrived on Friday, I was away for the weekend and I had to return home early to collect the parcel. The machine could not read the log in information and the access code was not rec... See more

Company replied

Rated 3 out of 5 stars
Verified

Bad experience today as the machine froze, wouldn’t scan the QR. I left and returned later but still the same. I then phoned the help number, first got a reply from an AI guy who said there was no rec... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy to use no need for printing labels etc, though must admit to feeling a bit nervous about just putting a blank parcel in the first time I used it , lol. I assume the delivery person labels it... See more

Company replied

Rated 5 out of 5 stars
Verified

Brilliant service. Saves parcel being delivered to the wrong address which seems to be happening more & more with some delivery companies. It’s also secure, items not being left on your doorstep.

Company replied

Rated 5 out of 5 stars
Verified

Inpost is really good and it's so easy to send items and pick them up. Far superior to Evri who have lost a dress I was buying from Vinted. The only issue I have had with Inpost is that I can't get i... See more

Company replied

Rated 5 out of 5 stars
Verified

Simple to use -scan, drop-off door automayically opens, put in parcel, close door and recieve an automatic email -no messing about with labels!! Convenient -drop parcel while shopping!

Company replied

Rated 5 out of 5 stars
Verified

First time using and would use again. Postage cost was reasonable but mostly I liked that it's a 24/7 service. Plus it's in a super convenient location for me. Item was easy to retrieve though I had t... See more

Company replied

Rated 4 out of 5 stars
Verified

First time using this to post items on vinted typed in code as was unsure how to use scanner.. this ment I had to choose the parcel size and as never used before found description on screen a little c... See more

Company replied

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Company details

  1. Shipping and Mailing Service
  2. Logistics Service
  3. Package locker

About InPost UK

Written by the company

See what's free

Check which small, medium and large compartments are available in our lockers with the app

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About InPost

Send your parcels, return your items and collect your online orders from thousands of parcel lockers and shops


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1M reviews

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1-star

Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Excellent.

The service is very convenient to me as I can walk to the box to pick a parcel. The machine is easy to use and stress free. Mostly done within a minute. It is also not expensive .

October 31, 2025

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