Yodel by InPost Reviews 2,998,216

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the convenience of sending packages through lockers and having them delivered to home addresses. Consumers highlight the ease of dropping off parcels, especially at locations where labels are printed. Some reviewers mention improvements in delivery speed, while others appreciate the politeness and professionalism of specific drivers, who sometimes go the extra mile to ensure successful delivery, even calling for directions when needed. However, some consumers report issues with deliveries, such as drivers not following instructions or parcels being left in unsecured locations. Some reviewers have experienced problems with drop-off points, including broken printers or locations refusing to accept parcels. A few reviewers mention difficulties in contacting customer service and express frustration with late or missed deliveries.

Based on these reviews

Rated 4 out of 5 stars
Verified

Easy to do but you need a printer to print the label where instore prints it 4u. Easy to organise and arrange and competitive prices. My only downside was it was a 7am-6pm collection window which ru... See more

Rated 4 out of 5 stars
Verified

Easy to book a parcel, pay for it and find a locker unit - but... the code required to open the locker was not easily displayed on the email, we had to try 3 different possible codes before the locker... See more

Rated 4 out of 5 stars
Verified

Great service for sure but not enough convenient drop off locations not near me in Cobham Surrey anyway, lockers would be great, there aren't any as far as I have seen! Being part of inpost would be g... See more

Rated 4 out of 5 stars
Verified

Delivery was as per schedule, problem as usual was our local drop-off points frequently say can't take anymore or scanner not working. Any excuse it seems not to accept parcels.

Rated 2 out of 5 stars

Yet again I had to visit two drop off points to find one that had a working printer, having travelled 10 miles to my nearest one!!! I've deselected Yodel on my Vinted account due to issues sending it... See more

Rated 2 out of 5 stars
Verified

Had a message to say my parcel was ready to collect from my designated shop yet it wasn’t there. It still wasn’t there after receiving a reminder to collect. Then I had another message saying my parce... See more

Rated 2 out of 5 stars

Once again, Yodel has failed to deliver my parcel. They attempted delivery, but to gain access to the block of flats, you need to use the intercom, and no intercom call was made. Yodel did not... See more

Rated 2 out of 5 stars

They were incapable of providing any alternative to "It is coming this afternoon between xx and yy". No warning before today. No possibility to communicate a safe space, or request a pick-up, or a re-... See more

Rated 5 out of 5 stars

Parcel delivered successfully by David Wright who called for directions as quite a tricky place to find this is such a welcome change as I’ve had parcels just left anywhere before now! Also polite and... See more

Rated 2 out of 5 stars

The Asda Express store at 3a Scarisbrick New Road, Southport, Merseyside, PR8 6PU does not have label printing facilities. I went to send my parcel and the assistant said their printer hadn't work... See more

Rated 2 out of 5 stars

They got 2 stars because, at one time they were very good. Since the merger with in-post they have just become a joke. Late collections and late deliveries are the norm now and trying to resolve anyth... See more

Rated 2 out of 5 stars

Had two recent experiences both awful. Communication atrocious. Parcels both days late. Myriad of excuses. 'failed delivery - sent back to sender' 'we have it's 'out for delivery'.....all on the sam... See more

Rated 2 out of 5 stars

First tried to use the InPost box, as advertised on the return. Box wouldn’t recognise the code. Took it to a shop instead. It was collected the same day. The parcel was then lost within their o... See more

Rated 2 out of 5 stars

Had my parcel left outside all night as the delivery man could not be bothered to knock on the door as was told delivery will be between 1900-2100 on the 23rd of the October apparently was delivered a... See more

Rated 5 out of 5 stars
Verified

In a rural area where deliveries are constantly late if they courier can find the addresses at all, it was pleasantly surprising that Yodel DID deliver on the day they said they would. A little rushed... See more

Rated 2 out of 5 stars
Verified

At home all day waiting for a package, guy from Yodal came,just stood at the edge of the wall and left,I got him on my Ring Door Bell,got a notification saying the usual, we attempted to deliver.. So... See more

Rated 3 out of 5 stars

Well, much better than the last time that took 5 appointed delivery dates to actually get here. This one actually arrived on time which was a surprise as I was expecting the same farce as last time. H... See more

Rated 5 out of 5 stars
Verified

Recently I have started to send my parcels via Yodel by InPost. I love the convenience of being able to send my packages by an InPost locker and have them delivered to the recipients home address. On... See more

Rated 5 out of 5 stars
Verified

At least you guys turned up and done what you were paid for , unlike parcelforce , a week late and turned up at both sender and collection address on same day .

Rated 5 out of 5 stars
Verified

Yodel are a great company!! They listen to my delivery instructions - they do it all as arranged and I’m very happy. I hate if a parcel is left outside of my address by a different company, as many ti... See more

Rated 2 out of 5 stars

Worse driver I have ever come across Dumped box on drive and proceeds to drive off.No ringing door bell or door knock Emailed customer complaints and still waiting for reply 10 days later. Disgustin... See more

Rated 5 out of 5 stars

Drop off at my local garage is easy and it’s great that they print out the sticky label for the parcel. Delivery speed time has now been improved on, as it was a little slow in the past. I have neve... See more

Rated 2 out of 5 stars

Got told my parcel would be here between 9am and 11am on Saturday, I then got a notification saying it had only just come out for delivery at 11.30am? Waited all day Saturday for it and said it was 8... See more

Rated 3 out of 5 stars
Verified

I understand my address can be hsrd to find but when items were delivered i hsvr a shrd beside my hose snd items were not put in this

Rated 5 out of 5 stars
Verified

First time I have used this service and couldn’t be happier , easy as pie to arrange and package arrived safety in good time.

Rated 5 out of 5 stars
Verified

Great service, respected property and delivered as required. Yodel will be built in to future plans for my small business

Rated 5 out of 5 stars

David wright just delivered my parcel on behalf of yodel was polite and greeted me by my name which is so nice great service thank you

Rated 5 out of 5 stars

Excellent communication from David Wright, delivery driver. Went above and beyond to make sure my parcel got to me on time. Thank you David.

Rated 5 out of 5 stars

Smiley lady, came out from reception to assist me. Top service, I'd have asked for her telephone number had I been 60 years younger. ;o))

Rated 5 out of 5 stars

David Wright who delivered my parcel was very friendly and polite and the best delivery driver I have had. Hope to have more parcels delivered by him.

Rated 5 out of 5 stars

Asda express Burnley road The guy who took my parcel was great - knew what he was doing and professional

Rated 5 out of 5 stars
Verified

Very reliable company. Kept in touch with email etc delivery and driver have always been very cheerful and friendly. Good service

Rated 3 out of 5 stars
Verified

The delivery drivers let you down. When they don’t turn up or say delivery attempted but they don’t even try

Rated 2 out of 5 stars

They dont ring doorbell. And too many times deliver to wrong address. So dont use if you want your business to be safe and successful

Rated 5 out of 5 stars
Verified

Delivery was seemless. Kept up to date and order arrived in perfect condition. What more can you ask!

Rated 2 out of 5 stars

Had two packages sent with Yodel in last few weeks. One was no problem and service was good, however service for a second package was most definitely not so good. Customer service is very had to commu... See more

Rated 5 out of 5 stars
Verified

I was later than normal posting this store to door. Dropped at store Friday morning arrived mainland UK at door Monday morning. All intact as always store to door excellent value and service

Rated 2 out of 5 stars

They've lost a package, I've made them aware and their solution was to send it back to China when they've found it a week later without notifying me. Their app gives conflicting information about parc... See more

Rated 5 out of 5 stars

The driver was polite and delivered my parcel within the expected time frame. Good customer service thank you. The drivers name was David Wright.

Rated 5 out of 5 stars

David wright delivered my parcel and was very polite and professional. I have had parcels delivered before from David and I am very happy with the service he has provided .

Rated 5 out of 5 stars
Verified

Nothing to complain about I've sent a handful of things with Yodel and no issues, always straight forward. Helps I sell through Vinted and the postage is already paid. I've received MANY parcels 📦... See more

Rated 2 out of 5 stars
Verified

The yodel driver rang the doorbell slung my parcel on the pathway, before walking away, leaving my parcel to get wet in the pouring rain. This is the third time this same driver has done this... See more

Rated 2 out of 5 stars

Was expecting my delivery on 22th October the sent me a msg. But they delivered my parcel on 23rd,not even in my house,i went out and saw driver going away without delivered my parcel,i stopped him an... See more

Rated 4 out of 5 stars
Verified

It was affordable and easy to print the sticker to send back. The inpost locker we initially went to was broken so we had to find another. It took about 3-4 days to arrive. Good experience overall

Rated 3 out of 5 stars

Terrible service. Been in all day for 2 days, and there was no delivery at all. They sent me missed delivery notification 2 times. And when I checked my cctv camera, there was no delivery attempte... See more

Rated 2 out of 5 stars

Carelss Driver, delivering in the communal area and package is lost While I was at home and the driver ranged the bell, there was no delivery, and later I recieved an email confirming the d... See more

Rated 5 out of 5 stars

I saw the driver was 2 stops away, I looked out my window and saw he was delivering to another property next to mine. I put my shoes on and ran down to get the parcel from the driver, as the day... See more

Rated 5 out of 5 stars

The Kibworth Co Op couldn’t get their label machine to work Friday or Saturday so we had to take this to Fleckney which was excellent. The system is brilliant and quick when you can get labels printed... See more

Rated 4 out of 5 stars
Verified

They've have given me a consistently good service. But lately they've been leaving parcels on my front door step. The potential for theft doesn't sit well with me, so from now on I'm having my order... See more

Rated 5 out of 5 stars
Verified

I’ve completed my first parcel delivery – it was very easy overall. The only issue was the delivery driver had a bit of trouble finding the correct location, but he called me, and I was able to direct... See more

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Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping and Mailing Service
  6. Shipping Company

About Yodel by InPost

Written by the company

Yodel by InPost: Bringing nationwide home delivery to InPost's innovative locker and PUDO network. Offering customers flexibility in parcel delivery, sending and receiving.


If you need any help with a parcel then head over to www.yodel.co.uk/contact-yodel and get in touch with our friendly Customer Service team via the phone or webchat. Download the Yodel by InPost app See a two hour delivery window for all parcels delivered to a door and see a photo of where your parcel has been delivered to.

We value your feedback

Written by the company


Contact info

3.9

Great

TrustScore 4 out of 5

3M reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Will not compensate for an approved claim

Sent a parcel that was in a letter box parcel that could of easily fit through the letter box. My customer said they found the parcel outside which had been left In the rain and damaged the goods.

I put in a claim to yodel who approved and said they would compensate a certain amount and refund the postage. I have only received a refund for the postage cost. I have spoke to numerous people on the chat who said they can't help me. Impossible to try and contact anyone else. So I have paid extra for buyer protection and you haven't even honoured it. I won't be using your services again.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!

Avoid. The few times me or my family have used YODEL has been nothing but problems. late deliveries, no updates, helpless customer service.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Clueless & slow chat agents

I went 2 days in a raw on their chat function and none of the agents were able to provide any update on where the parcel is and said that I have to wait until end of today before they can escalate.
Plus they are so slow in replying to you, and when they do, tell you nothing useful.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Stole my package

driver did not knock on my door or rang the door bell however took a photo of the package at me door for “ proof of delivery” then stole the parcel

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Purchased from OHS

Purchased from OHS. Yodel delivered the package to a random address and appear to think that as they have provided a photo of someone's front door that verifies delivery. The online chat people are absolutely useless. They also suggested I go around knocking on strangers doors to try and locate the package. Completely useless and lacking in any form of accountability

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

The delivery driver hammered on my…

The delivery driver hammered on my door, as if he was trying to break it down. When I told him I wasn't happy with that, and to press the bell next time, all in a reasonable way. He got angry and said not to talk to him like that. No apology at all, treated me like it was my fault, very unpleasant experience.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars

If I could give zero stars, I would. YODEL have had two large pieces of furniture of mine for weeks, and the experience has been absolutely appalling.

I’ve had 29 live chats with their customer service team — and every time, I’m given vague, misleading, or outright false information. They’ve told me repeatedly that my parcels would be delivered on certain days, so I’ve taken time off work five separate times and stayed home waiting… but they never turned up once.

There’s been no honest tracking updates, no transparency about where my items actually are, and every interaction feels like they’re just trying to get me off the chat. I even filed an official complaint, but it was brushed aside with no resolution and no way to escalate to a manager.

This company is completely untrustworthy and disorganized. I will never buy from any retailer that uses YODEL again. Save yourself the stress — avoid at all costs.

October 20, 2025
Unprompted review
Rated 2 out of 5 stars
Verified

Yodel’s delivery experience

Yodel’s tracking system is functional and provides basic updates on parcel movement, which helps manage expectations. However, compared to other couriers, the communication could be more precise—especially around estimated delivery times and real-time updates.
The delivery experience itself is mixed. While some drivers are courteous and efficient, others seem rushed or inattentive, which can affect how parcels are handled. I understand the pressures of logistics and staffing, but I believe respectful, careful delivery should be a standard, not a variable.
It’s frustrating to receive damaged parcels or vague delivery notes, especially when businesses rely on Yodel to represent their brand. Like many courier companies, Yodel occasionally misplaces parcels—but what matters most is how these issues are resolved and whether customers feel heard.
Ultimately, it feels like cost efficiency often outweighs service quality. I hope Yodel continues to invest not just in systems, but in people—because customer satisfaction depends on both.

January 21, 2025
Rated 1 out of 5 stars

Terrible Service – My Valuable Items Went Missing and No Real Help from Yodel

I’ve had a truly awful experience with Yodel. My valuable items went missing while in their care, and despite contacting them several times, nothing has been resolved. Every time I emailed, I received almost identical responses that didn’t address my situation at all.

It seemed like the support team didn’t even read or understand my messages — they kept telling me to contact the seller to resolve the issue, even though I am the seller! That alone shows they weren’t paying attention to what I was explaining.

What’s most upsetting is that my items have gone missing in transit, and I have had no proper investigation or accountability from Yodel. I’ve asked to speak to management, but that request was ignored. This whole process has been frustrating, time-wasting, and deeply disappointing.

I would strongly advise others to think twice before trusting Yodel with anything valuable.

October 30, 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Very easy…

Very impressed with how easy it was to send my parcel, also there is a drop off very near me so covenant.

October 29, 2025
Rated 1 out of 5 stars

This has been the worst experience I’ve…

This has been the worst experience I’ve ever had with any delivery company — just awful! My parcel has shown as “out for delivery” for the past three days, yet nothing has arrived. I’ve spoken with multiple customer service agents, and not one of them has been able to help. Every single time, I’ve just been told to “wait until 9pm” — which is exactly when their customer service closes! I’ve even tried calling, but all I get is an automated robot — not a single real person to speak with. Completely useless. And now, out of nowhere, the tracking says my parcel is both “lost” and “returned to sender.” Seriously, how does that even happen? Absolutely unacceptable. I’m furious, and I’ll never use this company again. If I could give minus stars, I would.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Useless courier!

The last two experiences of Yodel have been bad, with the last one being disastrous. Firstly, none of the alternative delivery options are available on the app, apart from leave with a specific neighbour, who in my case is usually out in the daytime. Attempted 3 deliveries on separate days and since then I have no idea where my parcel is. No card was left for me and the only tracking information on the app was that it had arrived at their depot, without stating which one. Their customer service contact number is just an automated bot and we all know that does little to help. Chatted with someone on live chat but they didn’t have a clue what to do and when I asked for the local depot to me they gave me an address in Yorkshire which is over 200 miles from where I live. I eventually drove to the local depot in Dartford only to find it had closed down. Absolute shambles of a courier and I’ve had no correspondence from them whatsoever.

October 30, 2025
Unprompted review

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