British Gas are always reliable. From when I rang to make an appointment to the text to confirm. Another text to remind me of date and time. Engineer then rings or text to say he’s on his way. A... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had new smart meters fitted today for electric and gas, the communication was great. Emails and texts confirming the appointment. The engineer called prior to arrival to give his name and name of comp... See more
Company replied
Very happy with the service provided by British Gas. Booked an annual boiler service on line, which was simple to do and had an immediate confirmation message. Several messages followed and a phone ca... See more
Company replied
I had my electric and gas meters changed today by BG engineer Alex. He was friendly and professional, explained everything and my gas boiler and electricity are working perfectly after his visit, unli... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
349K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Upgrading smart meter.
Upgrading smart meter for gas and electricity carried out very quickly and expertly by British gas engineer.
July 20, 2026
Unprompted review
Efficient company
Efficient company with professional and courteous engineers. They arrive on time do what then need to do and respect my home.
July 21, 2026
Unprompted review
They look after me where I’m paralysed…
They look after me where I’m paralysed and have lots of illnesses. They take care of that when I phone up and put me on the priority list everything is good with British Gas. No problems at all.
July 22, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer service team is always…
Customer service team is always helpful. Their app and website are easy to use. Service is well organized.
July 23, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that you find our customer service team helpful and our app and website easy to use. It's wonderful to know our service is well organized! Thank you for your kind feedback.If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Easy to book appt
Easy to book appt
On time
Communicative
Friendly, polite and helpful engineer
Informative and helpful
July 23, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear you had such a positive experience with our booking process and that our engineer was so helpful and communicative. Thank you for your kind feedback!If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Told me the time he was coming.Gave…
Told me the time he was coming.Gave boiler a thorough examination.
Was very informative
Clean and tidy
July 21, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that our engineer was informative, thorough, and kept you updated on their arrival time. Thank you for your wonderful 5-star review!If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Efficient and polite engineers.
July 21, 2026
Unprompted review
Reply from British Gas
Thank you for sharing your positive experience. We're delighted to hear that our engineers were efficient and polite. Your feedback is greatly appreciated and will be passed on to our team.If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
British Gas -Annual Boiler check
The British Gas engineer, came for my annual boiler check. He was very personable, polite & helpful. He explained that my boiler was still in very good condition and everything worked well & scored highly. He also advised me that my Carbon Monoxide monitor, only had two months left on it. So, I asked if he could get me a new one. He said yes, then he came back today and fitted a new monitor. So, very happy with the service overall. 😁
July 22, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear about your positive experience with the annual boiler check and the helpfulness of our engineer. It's great to know everything was explained clearly and the carbon monoxide monitor was replaced efficiently.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
My experience being with British Gas…
My experience being with British Gas has been one of no regrets. I feel they are honest, open and they communicate effectively and carry customers along. I like the company for these reasons.
July 23, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear about your positive experience and that you feel we are honest, open, and communicate effectively. It's wonderful to know you have no regrets! Thank you for your kind words.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
My parents (both in their 80s) have…
My parents (both in their 80s) have British gas homecare insurance and called them to repair their leaking Franke Olympus kitchen tap. British gas sent a dyno-rod plumber on the 12th of July to replace the tap washers, the plumber was pulling on the spout of the tap so I told him there is a screw at the back that needs loosening first, he said no he's done them before just by pulling them out so I left him to it, anyway when putting the spout back in he snapped it, he said don't worry he'll put a tap on temporarily until British gas get a new Franke Olympus tap, they were due to fit it today (23rd July) when we got a call from dyno-rod stating that they didn't supply Franke taps and offered a cheaper alternative, I told Rebecca at dyno-rod that was unacceptable and as they broke the Franke tap and should replace it, I couldn't get anywhere with dyna-rod so I called British gas who gave them the job, I spoke to Amy at a British gas call centre who agreed that they should replace the Franke tap and held on while she spoke to them, she came back on the phone and said all she could do was file a complaint which could take 8 weeks, I tried to escalate the case but her boss Shan was busy and couldn't take the call. I must have been on the phone for an hour trying to get them to sort this out between them but neither business will accept liability.
July 23, 2026
Unprompted review
Reply from British Gas
We are truly sorry to hear about the incredibly frustrating experience your parents have had with their leaking tap and the subsequent issues with its replacement. The situation you've described, with the tap being broken during the repair and then facing difficulties in getting it replaced with the correct model, is certainly not the service we aim to provide. We understand how distressing it must be to be caught between two companies, neither taking responsibility.
If you'd like to discuss this further, please send a PM on Facebook using https://m.me/britishgas & include #Trustpilot, include your full name, address & DoB. One of my colleagues will get back to you. If you don't have access to do this, you can use the webchat option via the website or app. Thanks, Sukhi
Engineer was friendly and explained…
Engineer was friendly and explained what he doing. I am confident he did a good service also told me a couple of things to do to make my heating work better.
July 21, 2026
Unprompted review
Reply from British Gas
Thank you for taking the time to leave a review.
It's wonderful to hear that our engineer was friendly and clearly explained their work. We're especially pleased that they provided helpful tips to improve your heating's performance.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Brilliant service from British Gas
Brilliant service from British Gas.
Our boiler was due an annual service and booked with British Gas this time.
We were really impressed at how thorough the test was and all the information given.
The engineer was polite and friendly. We will definitely book British Gas for our next service.
July 21, 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that your boiler service was so thorough and that you received such clear information. We're delighted that our engineer was polite and friendly, and we look forward to assisting you again for your next service!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Reply from British Gas
We're glad to hear that our systems check was diligent and that you felt well-informed. Thank you for your feedback!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Excellent service from British Gas
Excellent service from British Gas from fitting the boiler to annual inspections. The engineers are helpful, knowledgeable & efficient. I took out boiler & heating cover when the warranty ended which includes annual servicing which is well worth the money for the peace of mind it gives me knowing that my boiler is safe & working efficiently. All in all I would highly recommend British Gas.
July 23, 2026
Unprompted review
Reply from British Gas
It's wonderful to hear you've had such a positive experience with our service, from the boiler fitting to the annual inspections. We're so pleased that our engineers are helpful, knowledgeable, and efficient. We truly appreciate your recommendation!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
By far the worst customer service I've…
By far the worst customer service I've ever experienced, the level of incompetence demonstrated, in fixing a simple error they had made was beyond a joke, the customer service agents at best, didn't know what they were doing, and at worst were rude and argumentative, an issue that should have been resolved in minutes, took over a month!!, the situation whereby they had billed me for around 26 times my actual usage, could have been extremely worrying and stressful, for an elderly or vulnerable person, was so relieved to get away from them, and the contrast in the customer service at the new supplier couldn't be more stark!, avoid at all costs!!
July 1, 2026
Unprompted review
Reply from British Gas
I am truly sorry to hear about the exceptionally poor experience you've had with our customer service. It's clear we fell far short of expectations in resolving your billing issue, and I understand how incredibly frustrating and stressful this must have been, especially given the significant overcharge. We want to make this right for you. Please send us a private message on Facebook, X, LinkedIn, or Instagram with #Trustpilot and a brief overview of your review, and we’ll take a closer look.
If you'd like to discuss this further, please send a PM on Facebook using https://m.me/britishgas & include #Trustpilot, include your full name, address & DoB. One of my colleagues will get back to you. If you don't have access to do this, you can use the webchat option via the website or app. Thanks, Sukhi
Polite engineer
Polite engineer, respected property and was willing to answer my questions
July 23, 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that our engineer was polite, respected your property, and was happy to answer your questions. We really appreciate your positive feedback!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Great service from BG engineer
Great service from BG engineer who came to sort gas and electric meters. He was friendly, effective and quick.
July 22, 2026
Unprompted review
Reply from British Gas
This is what we love to see! We're so pleased to hear that our engineer provided such friendly, effective, and quick service. Thank you so much for sharing your positive experience.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Efficient
On time, efficient. Great service from a focused and motivated Smart Engineer.
July 19, 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that our engineer was focused and motivated, providing you with efficient and on-time service. We really appreciate your positive feedback!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Eriq was very polite and well informed…
Eriq was very polite and well informed about Smart Meters and arranging for us to have one fitted in August. He explained what we needed to do and asked if there was anything else we needed to know. When I didn't understand he took the time to explain it. As OAPs we appreciate people taking time with us. Thank you again Eriq.
July 22, 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that our colleague was so polite and well-informed about Smart Meters. We're delighted they took the time to explain everything clearly, especially appreciating your patience. Thank you for sharing your positive experience!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
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