British Gas Reviews 

Excellent engineer, communicative, polite, tidy working. Good, quick experience, no compaints.

i trust B/GAS best company...never go with any other ....thats all

all i want to do is pay my bill, have been over and over the website and into every section i could think of - how on earth do you do this?
not always convenient to ring, think had to do that last time.
been into account, bills and payments, tried chat but they're not open! ridiculous... can't even send a reading, it says out of order (that's happened before..)

Great service, engineer arrived promptly and carried Hive installation effectively and efficiently

Steve was great, he throughly checked my boiler and gave me sound advice. His demeanour was friendly and polite and he was respectful of the fact I was on a work call throughout his visit. In a nutshell, great service from a conscientious engineer. Thank you.

Everything went downhill the moment I switched away from British Gas—and looking back, leaving them was the best decision I ever made.

Despite having an active Direct Debit, I was hounded by multiple emails chasing a final bill. To make matters worse, they actually referred me to a third-party debt collector while my Direct Debit was still live! never experienced anything like this in my life!

When I called to complain, they claimed to resolve it, only to change the final bill amount shortly after because their previous calculations were wrong. Even after I agreed to a new payment plan for this updated amount, they reported me to the credit bureaus, damaging my credit file.

Absolutely unbelievable service. Save yourself the stress and avoid this company at all costs!

Polite, competent and friendly engineer.

I'd like to give British Gas zero but I can't.
Since outsourcing Customers Services to somewhere in Asia the service is very bad - no one speaks English that I can understand.
The clue is in the name - British Gas. Not Bangladesh Gas

Very efficient and quick. Checked everything. The engineer was polite and efficient, he did not waist any time with the job. Great service 👏

Constant issues. Constantly accuse me of cancelling direct debit still active and keep attempting to raise amount every 3 months despite being starving in poverty. Ask 4 help they tell u to default on direct debit and open door to debt recovery!!! On priority service register they wont send meter reader ONCE IN 3 YEARS. CANT ACCESS COST OF LIVING SUPPORT WITH NO METER READ. They automatically close complaint if u rightfully refuse their 50 quid payoff for your removal of complaint. Im going to omsbudsman they are lying thieves. Avoid at all costs this is a recurrent issue every quarter for 3 years now and they refuse to waive exit fees for non existent service and appaling cost of living behaviour. When im so ill from their constant harrassment and mess ups im being forced to buy way out of contract. 145 pounds they have already paid me in compensation this year when all ive asked is for exit fees to ne removed due to them not following basic standards
They refuse having already admitted 3 times they have not met standards!!! Wheres martin lewis ??? Nowhere! Clearly bg makes too much money for him.
These companies only care about money they offer no help at all or advise u to destroy your credit and open yourself to debt recovery as a solution
Utterly uncaring thoughtless staff who treat u like a 3 year old then slam phone down when u rightfully call out their unlawful despicable advice

We have homecare cover so the service itself is really great as long as you can call them to book. The issue is their website portal! You cannot book an appointment at all, you’re stuck in a constant loop of “book a repair” > back to main page. I can’t see an email to contact customer support either with the screen recording. Very bad and frustrating user experience.

Total incompetence. Had a plumber booked via Dyno Rod and as usual, like the previous idiots, never turned up, no messages, no apology. Now I have to go through the rigmarole of 'phoning their local office. I wasted a whole afternoon waiting for this idiot. Ref - DY-WO-6300786 - how the hell am I supposed to contact Peter privately ? No return e-mail address for reply. Plumber did not turn up therefore appointment is cancelled and I demand a refund by cheque for the booking plus £100-00 for wasting an afternoon and having to have my evening meal at the wrong time. Now just do something. BG Customer number - 910007193132 will give you my details.

Really helpful about what was required with out being pushy and pleasant

Worst experience I've had with a company. We moved into a new build and they mixed the meters up leading to years of anguish and ombudsman cases.Never ever again.

ABSOLUTELY DISGUSTING SERVICE!!!
I am absolutely disgusted and appauled at the levle of service I have received. I was prepared and organised and booked my annaul boiler service on 1st October for 6th November. 3 days before I get a message to say it has been cancelled and booked back in for Feb 2027!!!! Why on earth would I want the boiler servicing in Feb 2027 when winter is nearly done. I called up to discuss this the appointnent was booked back in for the origianl date of 6th November. I then get a nother text the following day to say it was cancelled AGAIN and booked back in AGAIN for Feb 2027. So I called up again. Person I spoke to on the phone said she would look into this, she did not. She asked me to send my original email to prove I have it booked in for 6th November, like I was lying about it. I have the email and several texts confirming the appointment. She instead LIED to me and said she would call me back at 6:00pm the same day to discuss this further. She has not called me and when I try to call up I get no answer, even though online says the phones are open till 8:00pm. I spoke to someone on the Cosmo chat who offered me a pathetic £40 compensation for the wasted days annual leave. This is absolutely disgusting customer service. Why do I bother paying for the Homecare plan that includes a boiler service if I then cannot get it done. Are you seriously telling me that British Gas has no boiler service appointments till Feb 2027???? How is that acceptable. I find this level of rubbish service disgusting. Tried complaining but as per usual no one replies and you get nowhere!!!!

The gas engineer was extremely efficient and just got on with the job required (new meter) he discovered was the fault which he had with him. He also took into consideration my medical condition and assured me that it shouldn't take him long which put me at ease. Great service I was well impressed. Thank you.

Worked well and found the problem quite quickly and dealt with it

Really great service at a reasonable price. The engineer was really friendly, knowledgeable and diligent. Highly recommend.

Had a problem with our Hot Water on Monday, got an Engineer booked to visit Tuesday who quickly diagnosed the issue and ordered the relevant parts. By Wednesday lunchtime it was all fixed with better flow than we have had for the past 5 years !
Very friendly and efficient engineer abd great customer service

Fantastic service from day one. Very professional and friendly. Kept in contact at all times with regards to when engineer was coming out etc. Very reliable and trustworthy company!