British Gas are always reliable. From when I rang to make an appointment to the text to confirm. Another text to remind me of date and time. Engineer then rings or text to say he’s on his way. A... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had new smart meters fitted today for electric and gas, the communication was great. Emails and texts confirming the appointment. The engineer called prior to arrival to give his name and name of comp... See more
Company replied
Very happy with the service provided by British Gas. Booked an annual boiler service on line, which was simple to do and had an immediate confirmation message. Several messages followed and a phone ca... See more
Company replied
I had my electric and gas meters changed today by BG engineer Alex. He was friendly and professional, explained everything and my gas boiler and electricity are working perfectly after his visit, unli... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
349K reviews
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Very friendly and professional
Very friendly and professional, explained all actions and outcomes.
July 21, 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that our team was friendly and professional, explaining everything clearly for you. Thank you for sharing your positive experience with us. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Excellent service from British Gas Home…
Excellent service from British Gas Home Care - great value for money and you are always guaranteed a first rate repair.
July 21, 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that you've found our HomeCare service to be excellent value and that you're always guaranteed a first-rate repair. Thank you for sharing your positive experience with us. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
We had abit of trouble when new metres…
We had abit of trouble when new metres was installed but other than that very good
June 11, 2026
Unprompted review
Reply from British Gas
We appreciate your feedback and are glad to hear that, overall, your experience was very good. We acknowledge the trouble with the new meter installation. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
As stated the time it took to put it…
As stated the time it took to put it right!
July 20, 2026
Unprompted review
Reply from British Gas
We appreciate your feedback regarding the resolution time. We are always working to improve our processes. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Proffessional and Friendly service
The british gas employee explained the process and carried out work in a very proffessional and friendly manner. Left the area clean and tidy .
July 20, 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that our employee explained the process so clearly and carried out the work in such a professional and friendly manner. We're also delighted they left the area clean and tidy. Thank you for this fantastic feedback! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
The two engineers who visited were so…
The two engineers who visited were so customer oriented, which was a pleasant experience.
No Public Company attitude “not my job”.
Went out of their way to assist and get the customer’s needs sorted. The first engineer ( a sub contracted by BG company, whose company policy was not to carry out the complicated task, phoned BG to arrange for a BG engineer to attend on the same day, who also went out of his ways, to assist to achieve the end result)
Very very very satisfied with service
July 20, 2026
Unprompted review
Reply from British Gas
It's wonderful to hear about the excellent service you received from our engineers. We're so pleased they went above and beyond to ensure your needs were sorted and that you're very satisfied with the outcome! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
The score given only reflects on the…
The score given only reflects on the efficiency of the engineering.Im very disappointed with the outcome of the smart meter,(1) I may have to wait twenty eight days for it to work
(2) The meter was changed at 10.30 with £28.28p,by 22.45 I was sent a warning that I'd gone into emergency credit which meant I had to spend £30.00.which eighteen pounds has gone missing
July 23, 2026
Unprompted review
Reply from British Gas
I'm very sorry to hear about the issues you've experienced with your smart meter installation and the missing credit. This is certainly not the experience we want for our customers. We understand how frustrating it must be to wait for your meter to work and to have issues with your credit. Please reach out to us on social media so we can investigate this for you. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Upgrading smart meter.
Upgrading smart meter for gas and electricity carried out very quickly and expertly by British gas engineer.
July 20, 2026
Unprompted review
Reply from British Gas
This is wonderful to hear! We're so pleased that the smart meter upgrade for your gas and electricity was carried out so quickly and expertly by our engineer. Thank you for sharing your positive experience. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Efficient company
Efficient company with professional and courteous engineers. They arrive on time do what then need to do and respect my home.
July 21, 2026
Unprompted review
Reply from British Gas
This is exactly what we love to see! We're so pleased to hear that our engineers provided such efficient and professional service, arriving on time and respecting your home. Thank you so much for letting us know! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Reply from British Gas
Thank you for your wonderful review! We are delighted to hear that you experienced quick, efficient, and friendly service. We truly appreciate you taking the time to share your positive feedback. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
They look after me where I’m paralysed…
They look after me where I’m paralysed and have lots of illnesses. They take care of that when I phone up and put me on the priority list everything is good with British Gas. No problems at all.
July 22, 2026
Unprompted review
Reply from British Gas
Thank you for taking the time to share your wonderful feedback. We are so pleased to hear that we are able to provide you with the support you need and that you've had such positive experiences with us. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Customer service team is always…
Customer service team is always helpful. Their app and website are easy to use. Service is well organized.
July 23, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that you find our customer service team helpful and our app and website easy to use. It's wonderful to know our service is well organized! Thank you for your kind feedback.If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Easy to book appt
Easy to book appt
On time
Communicative
Friendly, polite and helpful engineer
Informative and helpful
July 23, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear you had such a positive experience with our booking process and that our engineer was so helpful and communicative. Thank you for your kind feedback!If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Told me the time he was coming.Gave…
Told me the time he was coming.Gave boiler a thorough examination.
Was very informative
Clean and tidy
July 21, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that our engineer was informative, thorough, and kept you updated on their arrival time. Thank you for your wonderful 5-star review!If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Efficient and polite engineers.
July 21, 2026
Unprompted review
Reply from British Gas
Thank you for sharing your positive experience. We're delighted to hear that our engineers were efficient and polite. Your feedback is greatly appreciated and will be passed on to our team.If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
British Gas -Annual Boiler check
The British Gas engineer, came for my annual boiler check. He was very personable, polite & helpful. He explained that my boiler was still in very good condition and everything worked well & scored highly. He also advised me that my Carbon Monoxide monitor, only had two months left on it. So, I asked if he could get me a new one. He said yes, then he came back today and fitted a new monitor. So, very happy with the service overall. 😁
July 22, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear about your positive experience with the annual boiler check and the helpfulness of our engineer. It's great to know everything was explained clearly and the carbon monoxide monitor was replaced efficiently.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
My experience being with British Gas…
My experience being with British Gas has been one of no regrets. I feel they are honest, open and they communicate effectively and carry customers along. I like the company for these reasons.
July 23, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear about your positive experience and that you feel we are honest, open, and communicate effectively. It's wonderful to know you have no regrets! Thank you for your kind words.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
My parents (both in their 80s) have…
My parents (both in their 80s) have British gas homecare insurance and called them to repair their leaking Franke Olympus kitchen tap. British gas sent a dyno-rod plumber on the 12th of July to replace the tap washers, the plumber was pulling on the spout of the tap so I told him there is a screw at the back that needs loosening first, he said no he's done them before just by pulling them out so I left him to it, anyway when putting the spout back in he snapped it, he said don't worry he'll put a tap on temporarily until British gas get a new Franke Olympus tap, they were due to fit it today (23rd July) when we got a call from dyno-rod stating that they didn't supply Franke taps and offered a cheaper alternative, I told Rebecca at dyno-rod that was unacceptable and as they broke the Franke tap and should replace it, I couldn't get anywhere with dyna-rod so I called British gas who gave them the job, I spoke to Amy at a British gas call centre who agreed that they should replace the Franke tap and held on while she spoke to them, she came back on the phone and said all she could do was file a complaint which could take 8 weeks, I tried to escalate the case but her boss Shan was busy and couldn't take the call. I must have been on the phone for an hour trying to get them to sort this out between them but neither business will accept liability.
July 23, 2026
Unprompted review
Reply from British Gas
We are truly sorry to hear about the incredibly frustrating experience your parents have had with their leaking tap and the subsequent issues with its replacement. The situation you've described, with the tap being broken during the repair and then facing difficulties in getting it replaced with the correct model, is certainly not the service we aim to provide. We understand how distressing it must be to be caught between two companies, neither taking responsibility.
If you'd like to discuss this further, please send a PM on Facebook using https://m.me/britishgas & include #Trustpilot, include your full name, address & DoB. One of my colleagues will get back to you. If you don't have access to do this, you can use the webchat option via the website or app. Thanks, Sukhi
Engineer was friendly and explained…
Engineer was friendly and explained what he doing. I am confident he did a good service also told me a couple of things to do to make my heating work better.
July 21, 2026
Unprompted review
Reply from British Gas
Thank you for taking the time to leave a review.
It's wonderful to hear that our engineer was friendly and clearly explained their work. We're especially pleased that they provided helpful tips to improve your heating's performance.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
Brilliant service from British Gas
Brilliant service from British Gas.
Our boiler was due an annual service and booked with British Gas this time.
We were really impressed at how thorough the test was and all the information given.
The engineer was polite and friendly. We will definitely book British Gas for our next service.
July 21, 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that your boiler service was so thorough and that you received such clear information. We're delighted that our engineer was polite and friendly, and we look forward to assisting you again for your next service!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Thank you-Sukhi
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