BOXT Reviews 

61,413
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 16,632 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and straightforward service, highlighting the ease of the overall process from start to finish. Many people commend the professional and friendly engineers who arrive punctually, work diligently, and ensure everything is clean and tidy. Reviewers frequently note the staff's helpfulness, knowledge, and clear explanations, contributing to a positive user experience. However, some customers also noted issues with communication and follow-up, experiencing delays and unaddressed queries. A few other people also felt that agreements were not always fulfilled, or that their concerns were handled unsympathetically, leading to frustration with the process.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent service from arranging new boilers... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising engineers for their professionalism,... See more

Product

Clients share ambiguous opinions on product quality and delivery. Many customers are pleased with their new... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as brilliant, excellent,... See more

Customer service

Consumers report positive experiences with customer service, highlighting excellent support from initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from hearing less than 24hours in advance that installation was happening, I cannot fault anything. Very easy process from start to finish. Leigh, the installer, was informative, respectful of... See more

Rated 5 out of 5 stars

Delivery of boiler at 7am very good placed items where wanted them. Enginer (Craig) arrived on time and very positive in his attitude went above and beyond. Very efficient worked hard in a very hot ro... See more

Rated 5 out of 5 stars

Nigel was the perfect installer. Turned up on time. Was professional, knowledgeable and personable. Boiler was fitted efficiently and quicker than I expected, leaving no trace, rubbish or marks etc.... See more

Rated 5 out of 5 stars

Great service from beginning to end. Customer service was excellent, the boiler arrived when they said, as did the engineer who who friendly, experienced and got on with the job. He explained everythi... See more


Company details

  1. Boiler and Heating Service
  2. Boiler Supplier
  3. Gas Engineer
  4. Gas Installation Service
  5. Gasfitter
  6. Solar Energy Company

About BOXT

Written by the company

Boilers
Solar panels
Heat pumps
Air Conditioning
Electric Vehicle Chargers
Who We Are
Contact Us

BOXT is proud to be the UK's most trusted installer for new boilers, solar panels, air conditioning systems, heat pumps, home storage batteries, and EV chargers.

We partner with leading manufacturers and over 15,000 registered engineers to install high-quality Which?- and QuietMark-accredited products as soon as the next working day.

Each installation comes with a manufacturer warranty and a one-year workmanship guarantee for your peace of mind. Just answer a few simple questions online to uncover your personalised fixed price today.

✓ Join 250,000+ happy customers

✓ Enjoy our Price Match Promise

✓ Pick an installation date that suits you

✓ Finance options available

✓ Manage your installation and receive expert advice in BOXT's award-winning app

✓ Proud to be backed by HomeServe and Brookfield


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

61K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(61,413)

16,380 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Very straightforward process - boiler was delivered on time, Fitter arriving shortly after (as planned). Job done very efficiently, Fitter provided clear instructions on use of boiler. Everything left clean and tidy. Would highly recommend.

July 23, 2026
Rated 5 out of 5 stars

Excellent service

It was very easy to order my new boiler and you were able to fit it the very next day. A delivery time of 7-10 am. bothe the boiler and my plumber Ryan arrived together at around 7.30am

Ryan was excellent, he rang me the day before and confirmed some details. During the fitting he kept me informed about his progress and what he was doing and why. Upon finishing he went through all I needed to know about how it all works. Then he cleaned everything away and told me what to do if I had any problems. I cannot praise him enough.

I would definitely recommend. Thank you.

July 23, 2026
Rated 1 out of 5 stars

DO NOT USE THEM!

DO NOT USE THEM!

Firstly if I could give ZERO star I would and I would NOT recommend BOXT to anyone, unless they want to be messed about by them.

2-3 months waiting for solar DNO approval, then a 2 days job became 3 weeks of ongoing stress and system is still not working properly!

Delays after delays, poor communication, very disorganise, wrong & missing delivery of parts/equipments. New engineer not familiar with the system&apps (Sunsynk & Eddi), had to learn and figure it out along the way with poor support from Boxt.

This whole process has caused us tremendous stress, all the delays has required us to change our plans multiple times which incurred additional cost.

It’s really frustrating, unacceptable and ridiculous!!

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly

Rob was extremely friendly and very helpful he's done a fantastic job and left the area very clean clear and tidy
Thank you rob for doing the job for us we really appreciate it
Lovely to meet you

July 22, 2026
Rated 5 out of 5 stars

From quote to installation the service…

From quote to installation the service has been efficient.

Polite and friendly

Everything went to plan.

7am arrival suits me.

Richard and his team worked hard and stayed late until the job was done .

Very pleased and good job and more importantly peace of mind !

July 22, 2026
Rated 5 out of 5 stars

Great 👍🏼

This was a boiler installation for my tenant and they have reported back to me that it was done quickly and tidily. The tenants have said that everything works well, better than before. Great communication throughout, very happy and would recommend. Thank you 🤩

July 22, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look