The hassle getting through to a human being meant I possibly did not get the kind of deal I wanted. Ended up with 12 month fixed when I originally ticked 24 month. Lucky for Scottish Power that othe... See more
Company replied
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We've been with Scottish Power (SP) since 2020. Never had an issue that I've had to contact customer support (CS) before. We got a new EV and chose SP mainly because of the 6p/ kWh. Unit was... See more
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What you provide for your customers in half price weekends energy being on smart meeter's is a must, in my eyes also providing to cancer research. Thank very much to you all at Scottish Power f... See more
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AI was quite frustrating as I actually wanted to speak to a human being but we just keep going round in circles. I’d had a problem this month entering my meter readings on line which is never usually... See more
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Company details
About ScottishPower
Written by the company
ScottishPower is one of Great Britain's leading integrated energy companies, supplying gas and electricity to millions of homes and businesses across England, Scotland and Wales.
We're helping customers manage their energy, control costs and prepare for a lower-carbon future. Alongside our range of energy tariffs, we offer products and services including air source heat pumps, solar panels and batteries, EV charging, and smart meters.
Customers can access online tools and support to help them understand their energy use, manage their account and make informed decisions about their household energy. This includes services such as Direct Debit Manager and My Energy Tracker, which helps eligible customers keep track of energy costs and payments.
We also offer innovative products such as Power Saver, giving eligible customers the opportunity to choose up to 8 hours of half-price electricity at selected times every week. Customers can visit our website to learn more about Power Saver, our energy tariffs and other ways we can support them.
Our website provides information and support on topics including the energy price cap, switching energy supplier, meter readings, billing and energy efficiency, helping customers find answers when they need them.
Opening Hours
- Online account and support services available 24/7.
- Additional customer service opening times are available on our website: www.scottishpower.co.uk
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
217K reviews
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Scottish power are very good
Scottish power are very good. Good customer service. Help when you need it . Good value for money. Always friendly and helpful.
November 5, 2026
Unprompted review
They always keep me informed about my…
They always keep me informed about my account and i like to think they would let me know if i was on the wrong account. I also like reading my own meters and getting to know how much energy i am using and the cost. This helps me to focus on keeping within my budget.
November 5, 2026
The boy was very patient
The boy was very patient. He took time to explain everything to me. Very nice indeed
November 5, 2026
Scottish Power is the way to go
Scottish Power is the way to go. Having the best treatment and affordable charges for my electricity and have lots of power saving options times
August 11, 2026
Just so easy to do thanks
November 5, 2026
Always easy to use the app and find my…
Always easy to use the app and find my best energy deal
November 5, 2026
Professional
Professional; patient (willing to explain reasons clearly and repeat where necessary); courteous. Willing to answer further non related questions to original query.
November 5, 2026
To early to tell.........yet!
November 5, 2026
Lewis was very professional and…
Lewis was very professional and courteous. He managed to sort the problem where other technicians failed.
November 5, 2026
They were very helpful and answered any…
They were very helpful and answered any questions I put to them
November 5, 2026
You listened
November 5, 2026
The person I spoke with was very…
The person I spoke with was very helpful & patient
November 5, 2026
It was the staff listening with…
It was the staff listening with patience and understanding. She was knowledgeable and patient with my situation. Her name was Veena. She did her job well and with curtesy.
November 4, 2026
The adviser was polite and was able to…
The adviser was polite and was able to help me with my questions.
The call was answered in a timely manner.
November 5, 2026
They were very helpful the whole way…
They were very helpful the whole way through my call they were very knowledgeable
November 5, 2026
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