Octopus Energy Reviews 700,756

We moved our electricity to Octopus after 6 months of difficulties with two other suppliers. We were moved over within 2 days and able to choose a time of use tariff for our heating system one day l... See more

It’s not rocket science! After calling 3 other energy companies for simple information and getting nowhere, Amina at Octopus was absolutely fantastic asking me for meter serial numbers when the other... See more

This was made great by the most helpful person for 2 days my account was in a mess things were not working correctly ,meters ,and smart meters !!Bills !! but now think this has all been resolved 2 ot... See more

I wasn’t being asked to spin the Wheel of Fortune when submitting my last three monthly meter readings, Le Anne promptly replied to my email providing a link to enter the Wheel of Fortune, thank you.... See more

My straightforward question got a clear, jargon-free response that made complete sense. Asking the question was also easy; no hunting online for hidden phone numbers or nonexistent email addresses... See more

I phoned today to complete my switch, Ruth (advisor on the line) was very informitive, answered all my questions politely, and advised what will happen over the coming days. I really hope octopus n... See more

Woke this morning to find we had no hot water. Followed the clear instructions on the octopus site and after filling in a short questionnaire the ball was rolling. Mel the engineer arrived promptly an... See more

This is hands down, THE BEST energy provider out there. Open and honest, flexible, cheap daily rates, all the representatives are nice and helpful, British call centres. Absolutely perfect, everything... See more

I had a problem with my Octopus mini not showing any data. I contacted Octopus Energy and very quickly received a reply from Raman, an energy specialist, who asked for a few details. My problem was... See more

Couldn’t have been more helpful. I had been very frustrated after being given a run around by the sister company, TransUnion. I was trying to open an account for an elderly relative for whom I act on... See more

Have been a customer for several years - every time I contact them they're very helpful and quick to reply. Most recent email sent today and response received within an hour. Website and app also v... See more

I love Octopus Energy. Apart from the great customer services,(they actually listen),all the other fun elements actually make them a pleasure to sign up with! I also had free electric today for 3 h... See more

A mixed experience, hence the three stars…. Three months went by without an electricity bill, leaving us in limbo about what we owed and where we were up to. We’ve had a few problem with smart meter... See more

OK overall, but I am very annoyed that 'send us a meter reading' has gone from your communications. If you are doing this to promote smart meters, I am not interested!! I'm very happy to continue send... See more

The team at Octopus have really helped me recently. I contacted in September regarding my monthly payments being reduced due to bereavement and dealt with a lovely lady called Kelly she sorted me out... See more

In today's world where great customer service is unusual, Octopus are leading the field. I called, they picked up quickly, answered my query regarding how competitive their rates are in the market pla... See more

You answered quickly and the Young lady at the other end was polite and friendly. Unfortunately she was unable to help with our query and directed us to the website. We required guidance with regar... See more

Eventually sorted out the issue with our EV and charger but we ended up realising the issue ourselves. We did speak with an associate who confirmed what we thought which enabled us to download the Oc... See more

Well words are not enough for the customer service received from Ashley, he has helped me sort out so much with energy suppliers who literally stole money from my bank account, he got it back and also... See more

Octopus representatives were very friendly and helpful, explaining everything well and setting up the app on my phone. I used the referral from my son who recommended Octopus. I received follow-u... See more

Every interaction I’ve had with the company has been positive. An issue with gas to our property was quickly addressed and emails responded to promptly. I’m not a fan of the ‘love and power’ and ove... See more

We decided to have a smart meter installed and contacted Octopus Energy to find out what was involved. The gentleman we spoke to was extremely helpful and was able to answer all our questions and even... See more

Thank you to Dee at Octopus Energy for her excellent customer service support. Thank you for being so efficient in dealing with my gas meter emergency. She maintained excellent contact via email t... See more

Morgan Farrow-McLaren has been absolutely wonderful throughout the install. She has answered every question I have had, provided reassurance all the way through, been extremely patient, even when I h... See more

Still in the process of switching however the switch and sign up process was very easy and simple. For 2 bed house 2 occupants my monthly gas and electric cost is £90 which will give me huge peace of... See more

I am a relatively new customer with Octopus Energy and am already so impressed with their customer service. I got through to them very quickly, and was supported by Alex, who couldn’t have done more t... See more

I’ve rated octopus energy 5 stars I’ve been with them since they started and have always loved how easy the app works and I get an email once a month to remind me to send in my meter readings which I... See more

Extremely helpful and positive response. Answered all questions and queries swiftly giving full details. Call taker (Rhianna) could not do enough. Thank you Octopus Energy 👍🏼

Nejla gave excellent customer service. Not only did sort out my query quickly and efficiently but she also gave the impression that she really did want to help and wasn’t just doing it because she had... See more

This is the best company they have been so understanding of my circumstances and helped me out and I appreciate that so much as the cost of living is so worrying to me Karen W got back to me straig... See more

Octopus have been very good as an energy supplier for the past several years. When I had a query Molly understood what I was asking and sorted out my query very efficiently. i didn't wait long for t... See more

Zahraa listened closely and understood my query re refund and explained the issues clearly to me . Also Zahraa followed up our discussion with emails to ensure I was OK with the outcome and potential... See more

Octopus is one of the few companies where you can get through to somebody quickly Which is enhanced by very helpful customer service agents Would have given full stars if I could get a reply from el... See more

Beth answered the phone very quickly and was polite and thorough as she explained why Octopus hadn't refunded our money in credit after we'd changed supplier. she realised that our new provider hadn... See more

I have been an Octopus customer for a long time, mainly happy unless they start on about Smart meters! I pay by direct debit monthly and regularly submit my meter readings, paying slightly more to of... See more

We lost the gas supply to our house, resulting in no heating or hot water. We followed advice on Octopus website and emailed emergency helpline as advised. Customer services and Lottie guided us... See more

Wanted to provide feedback particularly to Bods! He is a lovely guy and really took his time to talk through my bill with me and explain what I could change and he placed me on a plan to help me get b... See more

I’m a new customer to Octopus and I’m very impressed so far. I was having problems connecting my older hybrid to the app and Carmen was very helpful and talked me through the process over the phone. B... See more

We have just set up our Gas and Electric with octopus after buying our first property. We visited Cribbs Causeway Bristol and spoke with Rohit. Rohit was very helpful is assisting us with setti... See more

The customer service I received from Sarah is the best I have had for a very long time. Responses were clear and timely. The only reason I did not return five stars was because your policy of providi... See more

I switched my Tariff using the Octopus app. No early exit fees and ability to switch Tariff at any time! However the confirmation said my switch would come into effect at the end of my current fixed d... See more

I incorrectly forwarded my electricity reading & only realised when I received a higher than usual bill. I read my meter again & saw that I had misread the number 4 thinking it was 9 🙈 I contacted O... See more

🌟🌟🌟🌟🌟 Review for Octopus Energy I’ve been a customer of Octopus Energy for some time now. My monthly payment was £150, and when I noticed it might increase, I contacted their support team. The... See more

My query email was replied to by Raman within a hour or two. Very prompt and was happy to help with anything else. I find octopus to be the best energy supplier I’ve ever been with and I’ve had a few.... See more

AFTER HAVING PROBLEMS TRYING TO ACCESS OCTOPUS WITH AN OLD EMAIL. I CONTACTED CUSTOMER SERVICES. AN AGENT, LULIA DEALT WITH MY NEW EMAIL ADDRESS, I WAS DELIGHTED. I AM AN OLD MAN WITH NO TECHY CAPABIL... See more

Real people - face to face. There was a stand at local Co-op & we could discuss the pros & cons of transfer to a new provider. Have been going to do this for some time, but my daughter & I couldn't... See more

Jade immediately made me feel comfortable. A splendid listener … that’s so important. Sorted my problem with smooth precision. All very calm and relaxed. Even told me she has changed my hold music... See more

I have had an ongoing problem with a gas account since July. After multiple messages back and to I was getting extremely frustrated. I spoke to Emily C last week and found her courteous, friendly, in... See more

Today we joined Octopus after being guided by Ben at The Mall. He was thoroughly professional in his approach and knowledgable about the company products. Great advice and a great example of how custo... See more

Real people - face to face. There was a stand at local Co-op & I could discuss the pros & cons of transfer to a new provider. Have been going to do this for some time, but I couldn't generate enoug... See more